Franklin Chevrolet-GMC

(3.8) 6 reviews

Dealer on Cars.com since June 2012

Currently in stock!

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New Used Service

Today's Hours

Sales 7:30 AM - 5:30 PM
Service 7:30 AM - 4:00 PM
Mon 7:30 AM - 5:30 PM
Tue 7:30 AM - 5:30 PM
Wed 7:30 AM - 5:30 PM
Thu 7:30 AM - 5:30 PM
Fri 7:30 AM - 5:30 PM
Sat 8:00 AM - 2:00 PM
Sun Closed
Mon 7:30 AM - 4:00 PM
Tue 7:30 AM - 4:00 PM
Wed 7:30 AM - 4:00 PM
Thu 7:30 AM - 4:00 PM
Fri 7:30 AM - 4:00 PM
Sat Closed
Sun Closed

Reviews

3.8
6 lifetime reviews.
  • customer
    March 3, 2017

    this was my first time trading cars...I was a bit apprehensive about the process,but everyone was very helpful and courteous. all questions were answ...ered to my satisfaction...and everything went smoothly....

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

  • car purchaser
    February 7, 2017

    Wrong priced vehicle on Cars.com, when I asked the correct price the sales manager would not even give me a straight answer without me coming into the... dealership. If you are going to sell on the internet you need to answer questions.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?

  • What a GREAT deal
    July 22, 2016

    This was hands-down the best deal I ever received on a new vehicle in my entire life!!!! The whole process could not have been simpler while purchasin...g my wife's new Tahoe!!! The entire staff went out of their way to make her feel comfortable with her new vehicle!!! Will definitely be buying ALL my cars from this dealership in the future!!! Thanks again to all

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service & Repair

Service Reviews

3.8

1 lifetime reviews of the Service Department.

  • Bad Experience
    October 2, 2013

    Recently retired and moved here from the Louisville area. Went for a routine check up or service of our vehicle. Was there over an hour, which is unde...rstandable. We know sometimes things get busy. What we disliked was the lack of courtesy, friendliness, and professionalism. We was not greeted friendly or nice at all. It was like it was a burden for them to talk or wait on us. While we waited in the waiting area all we could hear was the one gentleman complaining, to someone else and on the phone. We are loyal GM people but we can travel if need be to be treated well. Just our input. Thanks.....Sue

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    Sue- I appreciate your input, and am sorry that your experience was not a positive one. Reviews like this allow us to correct such occurrences so th...ey do not happen again. Please ask for me during your next visit and I will personally make sure your vehicle's next service is your best ever. Sincerely, Lance Wade General Manager Franklin Chevrolet-GMC


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Service Pricing

    Oil, Filter Change

    $39.95 and up*

    Tire Rotation

    Complimentary

    New Brake Pads/Shoes (Front)

    $99.95 and up*

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since June 2012

Welcome to Franklin Chevrolet GMC! Located in Russell Springs, Franklin Chevrolet GMC is an experienced GM dealer. We're more than just a new car dealer - we're a certified pre-owned dealer, too. As a used car dealer in Russell Springs, we have access to a wide variety of used cars from across the area. As a new Chevrolet and GMC dealer, we have the latest models that GM provides. Let us show you around our dealership - with so many options, we're sure you'll find what you're looking for.

"We're sure you'll find what you're looking for."
Franklin Chevrolet-GMC
736 W Steve Wariner Dr Russell Springs, KY 42642
New (270) 972-4075
Used (270) 405-8213
Service (270) 405-8208
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