Reviews

Average Ratings

4.7
306 lifetime reviews.
  • Great Service! Would Recommend To Anyone!

    Gary was great to work with. He made the process go extremely smooth. Mike was also wonderful to work with. He made the financial end of the pu...


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    Gary was great to work with. He made the process go extremely smooth. Mike was also wonderful to work with. He made the financial end of the purchase better than I had anticipated.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Poor service, warranty repair

    Had Enclave in for the second replacement of the front cover seal in 2 years . Dave Cross refused to provide a loaner vehicle even though our war...


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    Had Enclave in for the second replacement of the front cover seal in 2 years . Dave Cross refused to provide a loaner vehicle even though our warranty included a courtesy vehicle. I pushed to get a courtesy vehicle several times with the dealer, but was told nothing is available. Dave Cross had the vehicle for 7 days for that repair, when we go to pick up the vehicle, the AC is only blowing hot air, never had a problem with it before. Another $270 and we finally get our vehicle back after a total of 9 days.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Marsha reidlinger

    Matt was so easy to work with everyone there in the dealership were very grateful that we came in to see their cars I would recommend your place t...


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    Matt was so easy to work with everyone there in the dealership were very grateful that we came in to see their cars I would recommend your place to anybody

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Horrible Service Department

    I bought brandnew a 2011 terrain. They didn't even look at my transmission like I requested, instead told me no and replaced my catalytic convert...


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    I bought brandnew a 2011 terrain. They didn't even look at my transmission like I requested, instead told me no and replaced my catalytic converter for about $2k. 3 weeks later my transmission goes out and they won't bother to help but want another $5k. They misdiagnosed. Ifor service won't do me right, I won't even by another GMC product.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great Customer Service

    I purchased a new Buick Encore online and when I arrive to pick it up, I was not disappointed. Matt Cross was attentive, honest and his commitment...


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    I purchased a new Buick Encore online and when I arrive to pick it up, I was not disappointed. Matt Cross was attentive, honest and his commitment to his customers is out standing.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great customer service.

    I purchased a new Enclave in '14. They are friendly and professional. Family owned dealership and they treat their customers as family.


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    I purchased a new Enclave in '14. They are friendly and professional. Family owned dealership and they treat their customers as family.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • great service

    Have always had good service when I have taken my car there. The service people are very friendly and helpful.


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    Have always had good service when I have taken my car there. The service people are very friendly and helpful.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great communication

    The dealership was very quick to communicate my truck wouldn't be ready when previously thought, but still very fast service. As always a friendl...


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    The dealership was very quick to communicate my truck wouldn't be ready when previously thought, but still very fast service. As always a friendly smile and great accommodations.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Dave Cross Service

    I am a fairly long time customer of Dave Cross on and off. I first had a '90 Riviera. Now I have an Enclave and an Encore. The Buicks I have had...


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    I am a fairly long time customer of Dave Cross on and off. I first had a '90 Riviera. Now I have an Enclave and an Encore. The Buicks I have had have been some of the best cars I have ever owned. The Cross service has always been the best I could hope for. Prompt and quick on the regular maintenance, accurate diagnostics and records and competent and thorough mechanics / craftsmen for the bigger jobs. I've never had any reservations recommending Cross service. Great guys doing a great job.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Everything was excellent as always

    Very professional and easy to work with. I have bought my last 3 trucks from them & will continue in the future. They also have an excellent servi...


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    Very professional and easy to work with. I have bought my last 3 trucks from them & will continue in the future. They also have an excellent service department.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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