Mercedes-Benz of Catonsville Hours
If you're in the market for a Mercedes-Benz, you need to come into Mercedes-Benz of Catonsville serving Baltimore today.
We stock a large selection of new and used Mercedes-Benz cars at great prices. If you need assistance with choosing a new car, obtaining financing, or have service and repair questions, our friendly and knowledgeable staff will get your questions answered. Our dealership is located in Baltimore, but we proudly serve the Columbia, Hanover, Ellicott City, and Glen Burnie area with Mercedes-Benz cars.
"We're Gonna WOW Ya!"
Read reviews that mention:
Leased a car MSRP almost $60k- took the car, but had concerns about the deal and how the calculation was done. Contacted the dealership, GM, New Car Sales... Manger...Aggressive communicators , Very poor customer service and management, curb-side dealer attitude. It feels like I got the car off of craigslist! No after sale follow up! One automated email received! They need training and improvement. Not at the level of luxury auto dealerships, others might have different experience however.
This is disappointing to read. I'm concerned about your experience and would love to see what I can do to make you feel more comfortable with you...r lease. I'm unable to find your contact information in our database, would you please call me at 443-860-3238. Thank you, Tamara Medeiros, Customer Relations Manager
Great job; very well done. I would return to MB Catonsville the service was done on time. The people were nice, the facility was clean and my car runs... fine.
My husband and I just recently purchased our first Mercedes and the experience at Mercedes of Catonsville was absolutely the best car buying experience... we have ever had. Our salesman Javad was so friendly and helpful through the entire process from the time we walked in the door until we left that night with our new car everyone was very helpful, financing, the manger and the person who washed our car. Couldn't be happier. Would recommend this dealership to anyone who is looking to buy a new car.
Thanks for the review! Congrats on the new Mercedes! Hope to see you again in the future.
The service of sales Rep Amer Khaled was simply superb. He went out of his way to provide us any additional benefits/discounts etc. Please look for him... if you visit MB of catonsville, you will come away impressed.
I’ve been going to the Mercedes Catonsville dealership for 3+ years now to get my sat services. I can’t honestly say that I’ve ever left... satisfied. The staff are stand offish like they have better things they could be doing. Consistently, every time I’ve picked up my car there are alerts on the console of things that have not been addressed or brought up on my service report. However the most recent experience last week has reached a tipping point and hence the review calling you out. Post the service my car was making a weird whirring sound from the dashboard that was not even there before!! There are a couple of alerts on the console about parking lights being blown out, which we’re not bright up or fixed. When I filled the “customer satisfaction form” I got a call asking what the matter was. When I relayed the matter, she said she would have someone get in touch with me. Phone tag phone tag.... radio silence.. not even crickets. I’m so disappointed with my experience. Honestly it give me anxiety just to get my routine maintenance done. I’m regretting buying a Mercedes in the first place.
Hi, we regret your most recent visit with us was not up to the standards we strive for. If you are willing to give us another chance, please contact u...s at email@example.com so we can understand your situation better in order to try and turn your experience around. Thank you, Mercedes-Benz of Catonsville
See my complete postings on MB World Forum. Kudos to Gaurin for an excellent buying experience. 7 1/2% the MSRP on my 2018 GLC AMG 63 - couldn't be beat... in the area!
Got GLC, I am very happy with my purchase. Sale person Garen is really helpful and found the car I want and got the Car for me in one day from other location.... Spoke to one the services manager he explained me clear what services I need and the warranty coverage. Overall I am very happy with the purchase.
Thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Catonsville! We look forward to your nex...t visit! Take care!
Juliana Kroupa is the consummate professional--always honest, polite, prompt, and professional. She consistently provides excellent customer service.... She provides the kind of service that all customers expect but rarely ever get. Kudos Juliana, keep up the great work!!
Hi Misterclif! We're so happy we were able to help you out!
Great Service. Service Rep is Great. Attentive and pays attention to detail. You need more people like Juan,they really take care of my C300 thank you... guys
Thank you for the review!
Russell and his team have given me the best service I could ask for, responsive and complete care looking our for my interest. Many thanks once again!... I will seek out this facility even when we move out of the immediate area. Thanks Russell.