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Mercedes-Benz of Catonsville

2.3 out of 5 2.3
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 6:00 PM

Mercedes-Benz of Catonsville Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2009

If you're in the market for a Mercedes-Benz, you need to come into Mercedes-Benz of Catonsville serving Baltimore today.

...

We stock a large selection of new and used Mercedes-Benz cars at great prices. If you need assistance with choosing a new car, obtaining financing, or have service and repair questions, our friendly and knowledgeable staff will get your questions answered. Our dealership is located in Baltimore, but we proudly serve the Columbia, Hanover, Ellicott City, and Glen Burnie area with Mercedes-Benz cars.

"We're Gonna WOW Ya!"

Service

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

2.3 out of 5 2.3
107 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    May 26, 2020

    I purchased a used C300 at another dealer some 5 years ago, and have been taking it to Mercedes-Benz of Catonsville for all my service and repair needs... ever since. I could not be more pleased with my experiences over that time. Among the things they've done so well for me over these years: -My service needs and options were always explained to me in detailed terms, yet simply enough that a dunderhead like me could actually understand them. The difference between service options that *needed* to be done now vs. ones that should be done soon was explained each time. Estimates on each item were provided from the beginning, and every single time those figures were accurate. -The waiting area is beyond comfortable. No plastic chairs bolted to a wall here, we're talking the kind of furniture you'd actually have in your own home. Wifi is provided, as are charging stations for your devices, as are coffee (brew it up yourself with their Keurig!) and snacks. On the occasions when I couldn't wait at the dealership, a ride home was provided free of charge (along with a free pickup when the service was done). While use of a loaner was offered to me I never made use of this option. -Communication is outstanding! Whether I was waiting at the service center or continuing my life elsewhere, updates were constantly provided to me regarding what was happening with my car and approximately how much longer it should take. The repair work did sometimes drag on a bit longer than predicted, but that's always understandable and it was only ever by an hour or two. -The quality of service has been flawless. Over 5 years and at least a dozen trips to Mercedes-Benz of Catonsville, never once have I needed to take advantage of their warranty on parts or service. When they tell you something is fixed, it *is* fixed. -Honesty, integrity, and going well beyond the minimum. On one occasion I chose the incorrect service option on their online appointment scheduler and went into the dealership expecting to spend over $500--Gordon noticed my mistake, corrected it, and I left with the needed service having been performed for less than half that amount. When I provided a part which I had purchased online on another trip to their service station, there was no hesitation on their part to go ahead and install it for me. Perhaps most telling of the level of customer service I've experienced at Mercedes-Benz of Catonsville, when the most recent fault with my car made it economically impractical to repair it, Gordon and the service department had no issue with holding the car on their lot for several days while I made arrangements to purchase a new vehicle (from a different dealer, no less) and to have my C300 towed off for salvage. When I came to clean out my possessions, Gordon even graciously walked out with me and removed the license plates for me--this after a declined service trip for which I spent no money at all! I cannot recommend the service department at Mercedes-Benz of Catonsville highly enough, and while I'll certainly miss the driving experience in my old Mercedes, I'll miss working with Gordon and the rest of the staff there even more. In over 30 years of car ownership, I have never found a more honest and accommodating service center than the one sitting right here in Catonsville. (Oh. In the interest of fairness I suppose I should include some negatives in my experiences at Mercedes-Benz of Catonsville. Well...the lot can be difficult to get in and out of during peak traffic hours. And, uhh...I'm not a huge fan of the home renovation shows they always had on in the waiting area. Although I never asked about changing the channel, either.)

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    There are so many compliments in your review which we just love! It means a lot to hear that you've been able to depend on our team to take excellent ...care of your vehicle and keep you safe out on the roads. We also appreciate your feedback about our facilities. Thank you so much for trusting us with your vehicle over the past few years! We hope we have the opportunity to work with you in the future. Enjoy your week!

  • 1.0 out of 5
    May 20, 2020

    This dealership is terrible to work with. I leased a car from here 3 years ago. They screwed me with the price. On top of that, they never contacted me... once after I leased the car. Now that the lease is almost up, they keep harassing me to lease another car with them. Even after telling them to stop contacting me MULTIPLE time, they will not stop. No wonder they have only a 2.5 star rating on Yelp.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    I sincerely apologize for the unwanted communication on our end. Unfortunately, I am unable to find your contact information based on this review. Wou...ld you please consider giving me a call? I'd like to ensure that we remove you from our contact list. Thank you, Sam Somarriba - General Manager - 443-860-3271

  • May 9, 2015

    My husband and I just recently purchased our first Mercedes and the experience at Mercedes of Catonsville was absolutely the best car buying experience... we have ever had. Our salesman Javad was so friendly and helpful through the entire process from the time we walked in the door until we left that night with our new car everyone was very helpful, financing, the manger and the person who washed our car. Couldn't be happier. Would recommend this dealership to anyone who is looking to buy a new car.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thanks for the review! Congrats on the new Mercedes! Hope to see you again in the future.

  • 1.0 out of 5
    May 20, 2020

    This dealership is terrible to work with. I leased a car from here 3 years ago. They screwed me with the price. On top of that, they never contacted me... once after I leased the car. Now that the lease is almost up, they keep harassing me to lease another car with them. Even after telling them to stop contacting me MULTIPLE time, they will not stop. No wonder they have only a 2.5 star rating on Yelp.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Yi - I sincerely apologize for the unwanted communication on our end. Would you please consider giving me a call? I'd like to ensure that we remove yo...u from our contact list.Thank you,Sam Somarriba - General Manager - 443-860-3271


    Worked with:
    Andy Mou

    Sales Consultant

    NOT RATED

  • 1.0 out of 5
    May 15, 2020

    This dealership is terrible to work with. I leased a car from here 3 years ago. They screwed me with the price. On top of that, they never contacted me... once after I leased the car. Now that the lease is almost up, they keep harassing me to lease another car with them. Even after telling them to stop contacting me MULTIPLE time, they will not stop.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Yi - I sincerely apologize for the unwanted communication on our end. Would you please consider giving me a call? I'd like to ensure that we remove yo...u from our contact list. Thank you, Sam Somarriba - General Manager - 443-860-3271

  • 1.0 out of 5
    March 15, 2020

    Repair department is a joke. Paid $2600.00 for my car to still not start. They stated I need a battery and an alternator I replaced them,I’m appalled the... service manager wouldn’t even call me back. My S550 was returned to me in worse shape then when I brought it in!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Larry - I'm so sorry that you are still experiencing issues with your vehicle. I also apologize that we haven't gotten back to you about this sooner. ...I'm going to look into what's happening here and someone from our team will be in touch shortly. Thank you, Jewel Holt - Customer Relations Manager - 410-788-7744, ext 2034

  • 1.0 out of 5
    February 4, 2020

    We used them for years. We had to constantly watch and question their aggressive recommendations for fixing expensive non-issues and replacing wear parts... to early. Finally called it quits with them when the manager told us they had provided information when they did not. They said we declined work we had never even been told about. Just not trustworthy. Will try one of the highly rated independent shops that are actually closer and just take Lyft instead of loaners.

    1.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    Carl - I'm sorry to hear that we lost your business. It sounds like there may have been a miscommunication here and I'd like to see if I can help clea...r it up, if possible. Would you consider giving me a call? I would appreciate the chance to speak with you directly. Thank you, Russell Pentz - Service Manager - 443-860-3229

  • 4.0 out of 5
    October 1, 2019

    This was my first visit to a Benz dealership. Ahmer, our salesperson was great. He was very patient and not pushy at all, like some salespeople are. They... tried their best to make a deal but we were a $1000 apart on the price we wanted, so unfortunately it didnt work out. Good experience though. Would definitely recommend this dealer to friends.

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Balu - We are so glad to hear that Ahmer left a great impression for your first visit! I'm sorry that you weren't able to leave with a car, but we ...truly appreciate your feedback and hope to work with you again in the future. Thank you!

  • 1.0 out of 5
    June 22, 2019

    Bad and terrible service. Got a phone call from Amir the day prior to my arrival and agreed to come and visit the showroom. Total time spent with me was... 5 minutes while standing, sat down in desk for 1 hour alone. Waste of time, recourse and awful customer service. Decided to stand up and leave because he would have taken even more time. Ditch this dealership, no one is free to serve you right

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    4 people out of 6 found this review helpful. Did you?
    Dealer Response

    Najdat - I'm so sorry to hear that you didn't receive the service we expect for all of our guests. I understand that you're frustrated, but I would lo...ve to make things right and assist with your car search. Please consider giving me a call. Thank you, Wesley Peterson - Sales Manager - 443-860-3231

  • 5.0 out of 5
    June 14, 2019

    I recently bought a certified pre-owned 2019 G63 from this dealership and i must admit the whole experience was very impressive. My first contact was with... Garen, their sales consultant who went through all the paperwork and process, everything was exactly delivered like Garen explained. Also dealing with their Controller, Samantha was awesome. I have to mention that i live in Canada so there was an import process, additional paperwork and internal wiring of funds and expediting shipment of original paperwork for signatures. Dealing with these guys was 10/10. On top of all of that, i sent one of my associated to drive the car back through the border into Canada, they picked him up from the airport, Garen and the dealership staff were very professional, hospitable and friendly. They even took the car across the street to get it tinted at a 3rd party location and assisted with the whole process as per my request. I would strongly recommend this Benz dealer and keep up the great work guys.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Tarique! Thank you for your review of Mercedes-Benz of Catonsville. We love happy customers and I'm so pleased to read of you positive car-buying e...xperience with Garen and Samantha on our team. We appreciate your business (especially coming from Canada!) and your support.

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