Mercedes-Benz of Catonsville

Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 6:00 PM

Mercedes-Benz of Catonsville Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2009

If you're in the market for a Mercedes-Benz, you need to come into Mercedes-Benz of Catonsville serving Baltimore today.

...

We stock a large selection of new and used Mercedes-Benz cars at great prices. If you need assistance with choosing a new car, obtaining financing, or have service and repair questions, our friendly and knowledgeable staff will get your questions answered. Our dealership is located in Baltimore, but we proudly serve the Columbia, Hanover, Ellicott City, and Glen Burnie area with Mercedes-Benz cars.

"We're Gonna WOW Ya!"

Service

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.9 out of 5 3.9
95 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    November 8, 2018

    Leased a car MSRP almost $60k- took the car, but had concerns about the deal and how the calculation was done. Contacted the dealership, GM, New Car Sales... Manger...Aggressive communicators , Very poor customer service and management, curb-side dealer attitude. It feels like I got the car off of craigslist! No after sale follow up! One automated email received! They need training and improvement. Not at the level of luxury auto dealerships, others might have different experience however.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    This is disappointing to read. I'm concerned about your experience and would love to see what I can do to make you feel more comfortable with you...r lease. I'm unable to find your contact information in our database, would you please call me at 443-860-3238. Thank you, Tamara Medeiros, Customer Relations Manager

  • 5.0 out of 5
    July 25, 2018

    Great job; very well done. I would return to MB Catonsville the service was done on time. The people were nice, the facility was clean and my car runs... fine.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • May 9, 2015

    My husband and I just recently purchased our first Mercedes and the experience at Mercedes of Catonsville was absolutely the best car buying experience... we have ever had. Our salesman Javad was so friendly and helpful through the entire process from the time we walked in the door until we left that night with our new car everyone was very helpful, financing, the manger and the person who washed our car. Couldn't be happier. Would recommend this dealership to anyone who is looking to buy a new car.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the review! Congrats on the new Mercedes! Hope to see you again in the future.

  • 5.0 out of 5
    July 18, 2018

    The service of sales Rep Amer Khaled was simply superb. He went out of his way to provide us any additional benefits/discounts etc. Please look for him... if you visit MB of catonsville, you will come away impressed.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 9, 2018

    I’ve been going to the Mercedes Catonsville dealership for 3+ years now to get my sat services. I can’t honestly say that I’ve ever left... satisfied. The staff are stand offish like they have better things they could be doing. Consistently, every time I’ve picked up my car there are alerts on the console of things that have not been addressed or brought up on my service report. However the most recent experience last week has reached a tipping point and hence the review calling you out. Post the service my car was making a weird whirring sound from the dashboard that was not even there before!! There are a couple of alerts on the console about parking lights being blown out, which we’re not bright up or fixed. When I filled the “customer satisfaction form” I got a call asking what the matter was. When I relayed the matter, she said she would have someone get in touch with me. Phone tag phone tag.... radio silence.. not even crickets. I’m so disappointed with my experience. Honestly it give me anxiety just to get my routine maintenance done. I’m regretting buying a Mercedes in the first place.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, we regret your most recent visit with us was not up to the standards we strive for. If you are willing to give us another chance, please contact u...s at comments@koons.com so we can understand your situation better in order to try and turn your experience around. Thank you, Mercedes-Benz of Catonsville

  • 5.0 out of 5
    April 23, 2018

    See my complete postings on MB World Forum. Kudos to Gaurin for an excellent buying experience. 7 1/2% the MSRP on my 2018 GLC AMG 63 - couldn't be beat... in the area!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 9, 2018

    Got GLC, I am very happy with my purchase. Sale person Garen is really helpful and found the car I want and got the Car for me in one day from other location.... Spoke to one the services manager he explained me clear what services I need and the warranty coverage. Overall I am very happy with the purchase.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Catonsville! We look forward to your nex...t visit! Take care!

  • 5.0 out of 5
    April 3, 2018

    Juliana Kroupa is the consummate professional--always honest, polite, prompt, and professional. She consistently provides excellent customer service.... She provides the kind of service that all customers expect but rarely ever get. Kudos Juliana, keep up the great work!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Misterclif! We're so happy we were able to help you out!

  • 5.0 out of 5
    March 22, 2018

    Great Service. Service Rep is Great. Attentive and pays attention to detail. You need more people like Juan,they really take care of my C300 thank you... guys

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the review!

  • 5.0 out of 5
    February 24, 2018

    Russell and his team have given me the best service I could ask for, responsive and complete care looking our for my interest. Many thanks once again!... I will seek out this facility even when we move out of the immediate area. Thanks Russell.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews

Mercedes-Benz of Catonsville

All fields are required except when indicated.

Please enter a valid first name

Please enter a valid last name

Please enter a valid email address

Please enter a valid phone number

Please enter valid comments

By clicking here, you authorize Cars.com and its sellers/partners to contact you by texts/calls which may include marketing and be by autodialer. Calls may be pre-recorded. You also agree to our Privacy Statement. Consent is not required to purchase goods/services.