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Reviews

Average Ratings

4.1
76 lifetime reviews.
  • Best car buying Experience

    My husband and I just recently purchased our first Mercedes and the experience at Mercedes of Catonsville was absolutely the best car buying exper...

    Dealer Response

    Thanks for the review! Congrats on the new Mercedes! Hope to see you again in the future.


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    My husband and I just recently purchased our first Mercedes and the experience at Mercedes of Catonsville was absolutely the best car buying experience we have ever had. Our salesman Javad was so friendly and helpful through the entire process from the time we walked in the door until we left that night with our new car everyone was very helpful, financing, the manger and the person who washed our car. Couldn't be happier. Would recommend this dealership to anyone who is looking to buy a new car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for the review! Congrats on the new Mercedes! Hope to see you again in the future.


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  • Not a very good expereince

    If we could rate it as ZERO stars, we would. We committed to a vehicle and put down a deposit. In the meantime, we had a death in our family tha...

    Dealer Response

    Hi Robert, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was...


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    If we could rate it as ZERO stars, we would. We committed to a vehicle and put down a deposit. In the meantime, we had a death in our family that effected the process. I asked them to be patient with us as this obviously was not the most important thing going on. They kept checking in on us to see where we were in the process. After a few days of dealing with this family death, we were back on track and sent them all all the banking info and docs they requested; some more than once. We were told ""I will inform my managers". A couple of days after that, we were sent a text that they sold the vehicle to someone else after we had informed them of our intentions two days prior. I have owned 7 benzes and the service and process has always been fantastic. Even though this was not a Benz, (it was a Porsche)it was at a Benz dealer. Not something I would expect from a Benz dealer. The actions of this dealership seems to say it really doesn't care about people....

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hi Robert, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Mercedes-Benz of Catonsville


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  • New car purchase

    I'd like to thank our wonderful salesman James Taylor for all his help last Saturday. I'd also like to thank Steve, Moira and Juliana for their he...

    Dealer Response

    Thanks for the review Felice! Come back and see us again! Congrats on your GLA!


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    I'd like to thank our wonderful salesman James Taylor for all his help last Saturday. I'd also like to thank Steve, Moira and Juliana for their help as well. They helped to make the purchase of my first GLA250 a really nice and easy experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for the review Felice! Come back and see us again! Congrats on your GLA!


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  • Great Experience!!

    Had a great experience at this dealership! My sales person Alexis was absolutely the best! She was very friendly, knowledgeable and treated me lik...

    Dealer Response

    Thanks for the review!


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    Had a great experience at this dealership! My sales person Alexis was absolutely the best! She was very friendly, knowledgeable and treated me like family. Most importantly she was able to get the deal done! Thanks again Alexis!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for the review!


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  • Sales Agent

    The sales agent was friendly and made us feel comfortable when We first met him. He was knowledgeable and very detail oriented. He answered all of...

    Dealer Response

    Thanks for the review!


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    The sales agent was friendly and made us feel comfortable when We first met him. He was knowledgeable and very detail oriented. He answered all of our questions patiently and he was not pushy. He really made this sales a very positive and enjoyable experience for us and we will go back to him in a couple of years to make another purchase.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for the review!


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  • Purchase on our 2017 GLA 250 4-matic

    My husband and I purchased a 2017 Gla 259 4-matic. We are extremely satisfied with our new car. Our salesman (Rene Javois) was very patient in t...

    Dealer Response

    Thank you Martha and Charles!


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    My husband and I purchased a 2017 Gla 259 4-matic. We are extremely satisfied with our new car. Our salesman (Rene Javois) was very patient in trying to please us. He is very knowledgeable, professional, and A-1 in class. We are so happy to have met such a pleasant young man. We were also impressed with the large selection of inventory and the overall cleanliness of the dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Martha and Charles!


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  • Car Repair

    I scheduled an appoint for the afternoon of a couple days ago at this location. When I got there, I waited for 10-15 minutes before being assisted...

    Dealer Response

    Thanks for the review!


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    I scheduled an appoint for the afternoon of a couple days ago at this location. When I got there, I waited for 10-15 minutes before being assisted, but given the fact that the place looked pretty busy, it was understandable. When I met with a service consultant, I was not happy at how he responded with a matter-of-fact mocking attitude for one of the problems I have and decided for me that it's not worth mentioning on the notes he typed up for the repair person. I end up having to reschedule another appointment to bring in my car instead of being able to leave the car to get service that same day; the car dealership at Annapolis was able to provide car service the same day when an appointment was scheduled. On the bright side, I brought in my car for service today and adviser E.A. was able to address my problems and was very friendly. I unfortunately forgot to bring up one of my problems from a couple of days that wasn't written in the notes, but was able to discuss it with another adviser when I picked up my car. The adviser I talked with afterwards and he suggested getting another appointment to look at my problem. Overall, I liked the service that was given to me today, but was very disappointed with not being able to have it serviced the same day as the appointment date and attitudes of at least one adviser.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for the review!


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  • I had an outstanding experience at the dealership

    I had a wonderful experience at the dealership in Catonville . The Customer service is one of the best I have received in my experience of purc...

    Dealer Response

    Thank you so much for leaving us a review! Congrats on your new Mercedes!!!


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    I had a wonderful experience at the dealership in Catonville . The Customer service is one of the best I have received in my experience of purchasing a new vehicle. I am normally a difficult buyer and I always want to get a good deal in my business negotiations. So many sales persons often find me irritating and tiresome but I was amazed that the sales crew at Catonville were able to support me and carry a productive conversation with me despite my "decisive toughness". The sales person and his manager were friendly, professional, knowledgeable in their products, and highly skillful at negotiating their prices. I left the dealership feeling better than I came in. This is not only because I finally got my new GLS 450 Mercedes-benz, but because I met with an excellent and ethical customer service . The sales person and the financing officer offer me a very satisfactory service. As result I will not hesistate to refer my friends and family member to go and buy their cars at Mercedes-benz Catonville. Thus, I take this opportunity to thank Josh and Rene for their fantastic job. I am happily driving my new car .

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for leaving us a review! Congrats on your new Mercedes!!!


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  • Excellent Customer Service

    Intake service advisers and techs immediately met my car in drive in service bay with out any wait. I have seen other dealerships make you wait. ...

    Dealer Response

    Thank you so much for the review!


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    Intake service advisers and techs immediately met my car in drive in service bay with out any wait. I have seen other dealerships make you wait. Being a busy professional this was something I picked up right away. Facility is top notch as I noticed they have the best selection in the area as well. My E400 AMG is a 2016 and when I am ready for another Benz this is where I am going to purchase my new vehicle. Which is about every 2 years.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you so much for the review!


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  • I was very pleased with the experience.

    The professional courtesy was awesome from my salesman. He explained every detail on my vehicle. I highly recommend this dealer for the purchase o...

    Dealer Response

    Thanks for the review Vickie!


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    The professional courtesy was awesome from my salesman. He explained every detail on my vehicle. I highly recommend this dealer for the purchase of a new car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for the review Vickie!


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