This review pertain to sales Manager Armando Ramirez only and Fairfield branch. We been Chevy customers for a while luv our chevys and Napa location.This... was our 1st time going to Fairfield branch and was the worst experience business process/customer service we had. My son an active US Marine went to check for a Silverado truck and was looking to trade his 2013 Camaro. He applied on his own and with his dad as a co-signer. He was approved on the spot on his own for 34,585. Armando showed us he was and were looking to see how to negotiate 2000 off. During process my son was told his car was salvage (which was a huge lie) They were offering 5000 as trade in because of that but we let them know that we confirmed what we knew that title was clean. He was told by TEXT he was not approved and we did not understand why. His dad call to asked why and what happened because day after we were there he was approved for a 2018 Toyota (Napa dealer)and they paid 11,500 for the trade in so we had questions. Armando answered the phone and cursed at my husband for no reason after he asked for the GM store names Armando hung up the phone. We went to branch and talked to sales person Benny he confirmed all numbers and negotiations are done by Armando and that he does what he says. Benny was polite and kept his cool all times. He gave us GM name without hesitation. After long wait Armando spoke with us we just wanted to have our ? Answered we showed him the approval letter and insurance and car title info. He said that he did not sale the car to my son because it was actually TOO MUCH CAR for him. Disrespectful towards a US Marine? Really? Anyways not only he said that he started cursing again with me and my son there and he said just because we were there he did not "fix it in another way" he basically treat my husband. My husband asked why is he cursing if he is not and Armando said they all cursed at that dealer. We asked him for GM name and he disrespectfully said it was "Red" de "indian" sitting next to him which was a lie because Benny just told us before it was Mike. Please if you read this review advise not to purchase there not only because of this guy stereotype issues but racists towards others and his own kind.
Thank you for reaching out, Mary. We regret to learn of the experience you have described. If you would be willing, please reach out to Leala Ontivero...s at (707) 639-9053 so we can learn more about what exactly happened and do our best to turn your experience around. We value your business and understand we can always improve so we hope to hear from you.
I was lied too and charged for services I didn't receive the mechanics did not know what they were doing I would never go back
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact us at (707) 639-8956 to discuss your concerns, as your satisfaction is of utmost importance to us.
You guys were very slow in your work. I had a 8 am appointment and you didnt finish it until 5 pm. VERY SLOW!!!!!!!!
Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.... Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
Service personnel were professional and courteous .
We're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for choosing Fairfield Chevrolet and we hope to see you again....
Six months ago I would have given the service department a score of 1. Today I would give a score of 5. GREAT JOB. KEEP IT Up
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Fairfield... Chevrolet and we hope to see you again.
I bought my truck from here, it was a ride in hell. The customer service setting an appointment for a service of recall is always hell, the only thing... good about this place is the repair shop. They always get the job done fast and right, you guys are solid.
Hi there, we regret your most recent visit with us was not up to the standards we strive for. Thank you for bringing this to our attention. We will us...e your comments to refine our efforts to ensure this issue does not happen again.
Tony Richardson was great! Made me feel comfortable with my process of getting my new car. Thank you!
Alicia and Courtney were so nice to me and my family we came in and we're looking for help with pricing. We did not want to run our credit and hate when... we are told we have to. The girls gave us knowledge Information and were so sweet and kind. We did not buy a car because I am waiting to until closer to my delivery date. But when I do I will definitely be getting it from Courtney and Alicia.
Went to Fairfield Chevy to buy a 2012 Tacoma, I was greeted immediately by Sam Khul. a Sales rep. He was very friendly and happy to assist me. After spending... a couple hours with me and trying to get me in the truck I wanted I was unable to purchase the vehicle that day. Thank you again Sam for all your hard work and patience. I will be back to buy a car from you.
I am happy with the buy and extremely thankful to Pat. He was very helpful right from the start. He really understood as to what i needed. He was extremely... patient and made sure that my satisfaction was his priority. Thank You Pat and Thank You Fairfield Chevrolet.