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Reviews

Average Ratings

4.4
120 lifetime reviews. Includes reviews of Koeppel Subaru from DealerRater.com
  • If you're looking for a Subaru, call Ben!!

    After taking the time to look at several car dealerships I am truly happy I went to Koeppel and met Ben. He was helpful, professional, informative...

    Dealer Response

    Thank you Christine for your review. We are so happy that Ben was able to help you with your next Subaru and provide a Koeppel experience that we ...


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    After taking the time to look at several car dealerships I am truly happy I went to Koeppel and met Ben. He was helpful, professional, informative, and attentive. I asked many questions. He answered all of them and always returned my calls. More importantly, he was a genuinely nice person. Excellent customer service. If you want a Subaru go see Ben!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Christine for your review. We are so happy that Ben was able to help you with your next Subaru and provide a Koeppel experience that we pride ourselves on.


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  • Great experience from beginning to end
    May 2, 2017

    I lease a car every 3 years and it is always a task. These people were pleasant, respectful and made my negotiation an easy experience. The sales...


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    I lease a car every 3 years and it is always a task. These people were pleasant, respectful and made my negotiation an easy experience. The sales person Mindi was very knowledgeable about the vehicles, and the manager was easy to talk to. Not condescending. As a woman this means a great deal. I will definitely recommend Koepp and am sure to be a repeat customer.

    Does recommend this dealer

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  • Elegant and High Performance Car

    Benjamin was really accommodating. He guided me in preparing all I needed, and assist me in having the discounts he could possibly offer or apply....


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    Benjamin was really accommodating. He guided me in preparing all I needed, and assist me in having the discounts he could possibly offer or apply. He helped me all throughout the process of getting my new Outback. I am very satisfied with this car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Awesome First Lease Experience.
    February 3, 2017

    I went into Koeppel Subaru not thinking I would come out with a brand new car. I went there with my family to look for a used car and Sergey, my a...


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    I went into Koeppel Subaru not thinking I would come out with a brand new car. I went there with my family to look for a used car and Sergey, my awesome salesman, was happy enough to go out into the cold and help me look at the ones I saw online. Not only was he very nice about the whole thing but he gave me honest answers to my first time buyer questions. His honesty and whole demeanor made me feel very comfortable right from the beginning. After going back into the showroom, my father decided to just get a new car and Sergey was more than willing to get me a good deal on the car of our choosing. After crunching some numbers and some thinking we decided to go through with the new car. After filling out the paper work and waiting a while. We were finally given the green light and I was given the plates and the keys to my brand new 2017 Impreza! Sergey was kind enough to show me around the car and tell me about the features. He also gave me a nice goodie bag! Overall, the experience at Koeppel Subaru was amazing and I'll definitely recommend my friends to go there for their Subaru needs!

    Does recommend this dealer

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  • Horrible
    January 19, 2017

    This is regarding the service; do not listen to any of their recommendations they will just rip you off and not even perform the services they say...


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    This is regarding the service; do not listen to any of their recommendations they will just rip you off and not even perform the services they say they will. I went in to get windshield wipers replaced per a Subaru national recall. Miguel Pena, the service rep, suggested I get the 30,000 mile maintenance on my outback. They charged me 500 and didn't actually do anything and "forgot" to perform the NYS inspection service as I had requested. All of the staff at the service is extremely patronizing and will not actually tell you what the mechanics did, because all of them just sit in their office and or smoke cigarettes while waiting to scam you. Avoid at all costs.

    Does not recommend this dealer
    Came in for service or repair

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  • Great experience
    November 25, 2016

    This is not the first time is that we bought a car in Koeppel. we had great experience both times. Everybody is professional, calm, timely, they ...


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    This is not the first time is that we bought a car in Koeppel. we had great experience both times. Everybody is professional, calm, timely, they know about the product of that they are selling. The buying process was very smooth and fast. Next time we need a car, definitely we are going back, and would strongly recommend for everyone else.

    Does recommend this dealer

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  • Best car buying experience I've ever had!
    November 17, 2016

    I came in to check out some new Foresters and was promptly greeted by Tom. He showed me around the showroom and let me sit in a few cars to get a...


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    I came in to check out some new Foresters and was promptly greeted by Tom. He showed me around the showroom and let me sit in a few cars to get a feel for the size and some of the features. Then he took me on a short, but engaging test drive. I loved the new Forester! Tom quickly put together numbers with a few different down payment options. I found one that was right in my range and worked within my budget. They even arranged for me to take the car home the same day! Tom handed me off to their in-house insurance agent who took care of all the insurance paperwork and printed out new ID cards for me. Then I met with Maureen, the finance lady. She made my paperwork a breeze and even had new plates for me so I didn't have to go to the DMV. I had no idea that buying a new car could be such a hassle free and even pleasurable experience. Thank you Koeppel Subaru!

    Does recommend this dealer

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  • Helpful Staff
    November 17, 2016

    Great buying experience. This is my second vehicle from them. Sergey my original salesperson is still there. They waived my remaining payment and ...


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    Great buying experience. This is my second vehicle from them. Sergey my original salesperson is still there. They waived my remaining payment and I got into a brand new Outback same day. Thank you Sergey and Nino.

    Does recommend this dealer

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  • Amazing Dealership
    October 31, 2016

    I recently purchased a car at Koeppel Subaru and I must say the service was amazing. My sales person Jordan Germosen was extremely helpful, respec...


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    I recently purchased a car at Koeppel Subaru and I must say the service was amazing. My sales person Jordan Germosen was extremely helpful, respectful, very knowledgeable of all the vehicles I looked at and helped me pick the perfect one. My finance manager Maureen Heffernan was literally amazing. Extremely kind and respectful. She made me feel comfortable and trusting. She did everything I asked and made sure I was completely taken care of. I would absolutely recommend this company to family and friends.

    Does recommend this dealer

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  • Great Dealership
    May 24, 2016

    The salesperson was wonderful. I haven't met the service team yet, but I am hoping I will experience the same quality. If you are tired of shady...


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    The salesperson was wonderful. I haven't met the service team yet, but I am hoping I will experience the same quality. If you are tired of shady dealerships, this is the place to purchase your next vehicle.

    Does recommend this dealer

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