Reviews

Average Ratings

4.6
159 lifetime reviews. Includes reviews of North Reading Subaru from DealerRater.com
  • Very smooth process

    Just bought a used 2013 Impreza from the North Reading Subaru. Dwight was our salesperson and the whole process was very smooth. We got a good dea...


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    Just bought a used 2013 Impreza from the North Reading Subaru. Dwight was our salesperson and the whole process was very smooth. We got a good deal and it wasn't at all frustrating as some of my previous car buying experiences have been. This is the second car I've bought there and I would definitely recommend them.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Totally stressless
    June 27, 2017

    I just bought a used car from North Reading Subaru. It's the sixth car I've purchased in my life (and have shopped at many more dealers than that)...


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    I just bought a used car from North Reading Subaru. It's the sixth car I've purchased in my life (and have shopped at many more dealers than that), and this - by far - was the least stressful, most pleasant experience of them all. Our first visit to them was on a very busy Saturday. It understandably took a few minutes for someone to attend to us, but when they did we had their undivided attention. I ended up putting a deposit on the car I had come to check out. Before I left the sales person asked us to wait a moment so the sales manager could come over to thank us. Like everyone I met there, he was really gracious and seemed to be a genuinely nice guy - not like so many sales folks at other dealerships who have a veneer of plastic pleasantness. There was zero sense of being rushed or pressured. When I returned on Monday to finalize the deal I dealt with a different sales person who was every bit as nice and relaxed as everyone else. The car was a 3 year old Crosstrek with low mileage. The price they gave me was totally fair, and they even threw in a auto-dimming mirror at no charge (a $250 item on the Subaru website), which they would install. They gave me about $1500 more on my trade-in than the other dealer I had checked out. I couldn't be more pleased with the experience. I can't recommend them more enthusiastically. Fair, pleasant, no pressure, helpful, informed, no BS.

    Does recommend this dealer

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  • Awesome!
    June 9, 2017

    Best dealer all around! He worked with my twin sister and I to get what we needed and wanted. I would recommend him and this Subaru dealership to ...


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    Best dealer all around! He worked with my twin sister and I to get what we needed and wanted. I would recommend him and this Subaru dealership to anyone and everyone.

    Does recommend this dealer

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  • Great service and friendly expertise.
    May 30, 2017

    Isabel Nelson and Dave Melkonian were both great in helping me find the right car for me. This was one of my first dealership experiences as my la...


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    Isabel Nelson and Dave Melkonian were both great in helping me find the right car for me. This was one of my first dealership experiences as my last couple vehicles were hand-me downs. It was a painless experience with great service and expertise that helped me narrow down which vehicle I wanted. Isabel and Dave were extremely friendly and were very easy to work with in terms of finding the right price and making sure no questions were left unanswered. Both were great and instrumental at helping me find my new car. Overall it was a wonderful experience and I would recommend them to anyone looking for a new car/Subaru.

    Does recommend this dealer

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  • Great customer service!
    May 19, 2017

    My experience at North Reading Subaru was once again a great success! This was my third car purchase with this dealership, and my first time ever ...


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    My experience at North Reading Subaru was once again a great success! This was my third car purchase with this dealership, and my first time ever having a female salesperson. I appreciated Isabel's friendly personality and efficient services. I would recommend that she follow up more frequently immediately following any inquiry or even signed contract, as a customer needs to know that her purchase is relevant even if there are expected delays in the transaction. I was very happy with Isabel and look forward to working with her again in the future. She even got my inspection sticker for me which she didn't have to do and I appreciate her going above and beyond to satisfy her customer!

    Does recommend this dealer

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  • They will work with you no matter the circumstances
    May 4, 2017

    I went in to North Reading Subaru in late April attempting to take advantage of a promotional deal I received in the mail. From the first phone ca...


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    I went in to North Reading Subaru in late April attempting to take advantage of a promotional deal I received in the mail. From the first phone call, the sales personnel seemed helpful and willing to do whatever it takes to get me in the vehicle I wanted. I was working with Paul who I highly recommend to anyone seeking a new Subaru. Because I was trading in my lease for a car to finance, there were a few bumps in the road but nothing that the sales team could not overcome. They worked with me and gave me an offer I, or anyone else, could not refuse. Overall I would recommend this dealership to anyone seeking a personable and easy-going experience when purchasing a new or used car.

    Does recommend this dealer

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  • Excellent place to buy a new car!
    April 15, 2017

    My car was totaled in an accident and I was dreading the thought of shopping for a new car, since my experiences at other car dealerships over the...


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    My car was totaled in an accident and I was dreading the thought of shopping for a new car, since my experiences at other car dealerships over the years were unpleasant. All of this changed when we started working with Jon Walker and the other great folks at North Reading Subaru. My fiance and I enjoyed the welcoming atmosphere (and ice cream!) and the honest, low-pressure approach to sales. I appreciated how Jon listened to all our questions (and puns) and provided information to help us select a vehicle with features that met our needs without trying to steer us one way or the other. We had our hearts set on the Island Blue color of a 2017 Impreza (which was less common than other colors), so Jon and his coworkers worked hard to find our prefect car and deliver it from Connecticut. The final sales portion of the process with Steve Bova (Business Manager) was easy and he was helpful with answering our questions. Overall it was a great experience and we will recommend this dealership to our friends. Even though we live very close to Wakefield Subaru, we plan to return to North Reading Subaru for vehicle service and to say hi to Jon.

    Does recommend this dealer

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  • Painless buying experience
    April 12, 2017

    I was looking for a replacement of my 2006 Honda Civic with 240K miles. I decided to get a 2017 Impreza, because of its similar size, AWD and very...


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    I was looking for a replacement of my 2006 Honda Civic with 240K miles. I decided to get a 2017 Impreza, because of its similar size, AWD and very good safety features. I checked 3 Subaru dealerships on the North Shore and eventually selected the one in North Reading because of the best price and no need to haggle at the dealership. The price was set by exchanging few emails with their sales department. Because I wanted the car with specific safety and color options, it had to be ordered from the factory and the delivery took place about 10 weeks later. Isabel Nelson was very helpful throughout the whole process and I would recommend her and the dealership to everyone looking for a new vehicle.

    Does recommend this dealer

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  • Great experience!
    April 11, 2017

    I had a great experience with North Reading Subaru. My sale person Isabel Nelson was pleasant and easy to work with. I haven't purchase a vehicle ...


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    I had a great experience with North Reading Subaru. My sale person Isabel Nelson was pleasant and easy to work with. I haven't purchase a vehicle in 14 years and Isabel made the process easy and painless. I would recommend this place to anyone.

    Does recommend this dealer

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  • Great sales experience and great service
    April 6, 2017

    My husband and I have been going to this dealership for service for many years. Our service experiences have always been excellent so when it was...


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    My husband and I have been going to this dealership for service for many years. Our service experiences have always been excellent so when it was time to purchase our next car (the dealership wasn't around for our last purchase), we started with North Reading Subaru. I'm not sure I'll ever buy a car anywhere else. It was probably the least painful of any car buying experience. The sales staff are helpful without being high-pressure. Brett Rivard, who we worked directly with, was extremely helpful and patient with all our questions.

    Does recommend this dealer

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