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Reviews

Average Ratings

4.9
809 lifetime reviews. Includes reviews of Elder Ford of Tampa from DealerRater.com
  • Wonderful car buying experience!

    Where do I start...Buy from Brittany at Elder Ford! The customer service I received before I set foot I to the dealership was amazing...The playgr...

    Dealer Response

    Thank you Nikki! We love hearing about our employees that go above and beyond. Britany and the team enjoyed working with you. We appreciate your b...


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    Where do I start...Buy from Brittany at Elder Ford! The customer service I received before I set foot I to the dealership was amazing...The playground for the kids was wonderful! The cookout was a nice touch! Ken in financing was fantastic and has great knowledge and experience! But from start to finish...Brittany stole the show with her quick responsiveness, attention to detail and professionalism. I recommend Elder Ford for buying a car and am looking forward to getting service done there too! I originally looked at Elder Ford's Escape inventory online for a very specific package. Unfortunately, they didn't have "exactly" what I was looking for. A day later I received a message from Brittany, suggesting that I give her my criteria and the opportunity to exceed my expectations. And that she did! Brittany and team were able to find the exact trim and options I was looking for and at a price that made me very happy. Living a bit of a distance away, Brittany offered to deliver my new car mats to my house so I didn't have to return to the dealership. She was kind enough to bring two Ford Teddy Bears for my young girls, (now their favorite stuffies). But the true example of going above and beyond was when I realized that I forgot my sunpass sticker in my old vehicle and asked Brittany if they could get it for me she said no problem. When she delivered my mats she said the Detail Team was so quick that she wasn't able to get it in time...She bought me a new one!!! Obviously, I can't say enough about this team!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Nikki! We love hearing about our employees that go above and beyond. Britany and the team enjoyed working with you. We appreciate your business. Thank you, Terald Hopkins, GM


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  • Great service from Andrew at Elder Ford

    Very pleased with service department and with Andrew who patiently returned my many calls He did an excellent job of keeping me informed of my c...


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    Very pleased with service department and with Andrew who patiently returned my many calls He did an excellent job of keeping me informed of my car's progress and I was very pleased with total price of repairs.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great Service Center
    May 24, 2017

    I went to Elder Ford Service without an appointment and was greeted by a cheerful lady named Nita. She was able to get me in and I was out in no ...


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    I went to Elder Ford Service without an appointment and was greeted by a cheerful lady named Nita. She was able to get me in and I was out in no time! My advisor Erica did a great job keeping me informed. I will be back!

    Does recommend this dealer
    Came in for service or repair

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  • Service at Elder Ford, Tampa

    I scheduled the 5000 mile service of my F-150 crew-cab online at Elder Ford. A couple days before my appointment I received an email from Elder Fo...


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    I scheduled the 5000 mile service of my F-150 crew-cab online at Elder Ford. A couple days before my appointment I received an email from Elder Ford reminding me of my appointment and identifying Erica Ortiz as my service advisor. Erica was very pleasant and helpful and made the entire experience easy. Erica called when the service was done and had it ready and waiting when I arrived. I definitely will continue to do business with Elder Ford and recommend them to others.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • No games
    May 24, 2017

    Thanks again to Rob Elder and Maurice Rojo. Over the last 10 years we've purchased a few vehicles from Elder Auto Group. If you dread shopping for...


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    Thanks again to Rob Elder and Maurice Rojo. Over the last 10 years we've purchased a few vehicles from Elder Auto Group. If you dread shopping for a car because you don't want to have your intelligence insulted with silly games most dealers play GO TO ELDER Ford. They shoot straight, respect your time and they truly want to earn your business. The service department is always busy but efficient and timely. They've earned a customer for life in us. We recommend people all the time. Thanks for being a breath of fresh air in the automotive industry Rob. It's easy to see how you've become so successful. Don't change a thing you're doing!

    Does recommend this dealer

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  • Good times

    Good service, great people working in the service department.


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    Good service, great people working in the service department.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great Customer Service

    We recently leased a 2017 Ford Escape and would like to thank Maurice and Tim for their time and effort to get this deal done quickly! Great sales...


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    We recently leased a 2017 Ford Escape and would like to thank Maurice and Tim for their time and effort to get this deal done quickly! Great salesmanship. My husband and I have bought and lease many vehicles through this dealership formerly Ernie Haire ford/Elder Ford now and have refer other family members with great results! The last but not least person we have to acknowledge is Nacer Menouni your Finance Manager. We have known Nacer for 10 Yrs when he was formerly in sales and have never talk to anyone but him when we needed to buy or lease a ford vehicle. He is very personable and kind and when you meet him you have a instant friend. He will go above and beyond to get you exactly the vehicle you want and close the deal with no pressure at all! Thank you Nacer! In the future we look forward to working with Maurice and Tim for when the time comes to either purchase or lease a newer vehicle. And to Elder Ford Team they say your greatest asset to your company ( Elder Ford Dealership) are the people that work and give it their all everyday and you have the just that. Nacer, Maurice and Tim... Thanks again for everything!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • The best car sells men
    May 23, 2017

    So it was odd.. I went to Ford to get a oil change for my Mercury Milan and ended up walking around and drove out with my Ford Fiesta. Had to go...


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    So it was odd.. I went to Ford to get a oil change for my Mercury Milan and ended up walking around and drove out with my Ford Fiesta. Had to go home and get someone to come back to Ford to get my car. Pete will get you in a car no matter what. Michelle and Eric also was such a big help also. Thanks Elder Ford.

    Does recommend this dealer

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  • Great Internet Sales
    May 23, 2017

    I personally do not like taking all day to shop for a car and like the benefit of internet shopping. After determining the truck that I wanted, se...


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    I personally do not like taking all day to shop for a car and like the benefit of internet shopping. After determining the truck that I wanted, several dealerships indicated my desired color combination was not available but had they offered an in-stock truck with similar features. Britany at Elder Ford located the exact truck I wanted and walked me through the purchasing process easily and provided what I considered very competitive pricing compared to what other dealerships offered for their in-stock trucks. I would highly recommend Britany and the Elder Ford Internet purchasing program.

    Does recommend this dealer

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  • No nonsense, a quick, efficient, and personal transaction.
    May 23, 2017

    Just stopped in to Elder Ford for a quick look and Syed Ali, my salesman, met me on the lot. He asked me a few questions to see what I was looking...


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    Just stopped in to Elder Ford for a quick look and Syed Ali, my salesman, met me on the lot. He asked me a few questions to see what I was looking for. I was in the market but wasn't really planning a purchase that day. The vehicle I wanted turned out to have already been sold but within 10 minutes he was showing me what would be my truck, he said it was "perfect". He was right, it was a better fit for me with better options than my original pick and at a lower price. No haggles on my trade, they gave me a fair deal. Financing was quick, the dreaded signing session lasted only minutes. Picked up the vehicle the next day all detailed and pristine. Overall, a really good car buying experience. Ali was genuinely interested in my satisfaction throughout the process and made sure I was happy.

    Does recommend this dealer

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