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Ken Ganley Chevrolet of Aurora

(568 reviews)
Visit Ken Ganley Chevrolet of Aurora
Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (330) 954-3736 (330) 954-3736
Used (330) 954-3852 (330) 954-3852
Service (330) 954-3844 (330) 954-3844

Reviews

(568 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ken Ganley Chevrolet of Aurora from DealerRater.

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Zak did a great job!

Zak did a great job! Took my vehicle in for a recall got my air pressure filled and a car wash. I did not even have to ask. Thank you for all your help!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

They have a friendly and great staff that accommodated

They have a friendly and great staff that accommodated all of my needs for my vehicle repairs. Even got a free car wash!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

I had heard ggod things about Ganley Chevy in Aurora from

I had heard ggod things about Ganley Chevy in Aurora from several people. So, today I took my bosses 2024 Eqinox in to investigate a cabin vibration/buzzing noise that was distracting her. I heard it too while riding with her and we were both stumped about what it could be. For sure it had to be a loose panel or some type of fitting. Well, thanks to Service Duty Manager, Rob, the issue was resolved very quickly. During the test drive with him, he reached up to the eyeglass holder and pulled out a pair of sunglasses. Thde buzzing stopped instantly. Feeling quite embarassed, I sheepishly thanked Rob. He made me feel better by saying he learns his craft every day and dont feel embarassed. Hde drove me back to the dealership and had my car washed. No waiting, no service fees, no red tape. Just a smile and salutation for a good rest of my day. That's the kind of service that tends to fall by the wayside with corportate America. Well done Rob. THANK YOU! JIm Entsminger Cleveland, Ohio.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

I really like this dealer they worked with me and got

I really like this dealer they worked with me and got the job done the next time I'm in the market I will go there first Mike layham was the best

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

Great people.

Great people. I'm in the process of deciding which vehicle I want to purchase. You could do none worse.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
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Dealer response

Hello Alfred, thank you for your kind review; we are happy to pass along your comments to the team here at Ganley Chevrolet of Aurora! We are always more than happy to assist you if anything else comes up. Take care!

This is the ultimate bait and switch dealer, filled out

This is the ultimate bait and switch dealer, filled out my info on their system, was given an offer of $44,066 for my trade, once actually working with them the offer went to $33,000, for a mint condition Camaro SS Convertible. What a joke of a dealer

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Nate, thank you for your feedback. We are sorry that your experience at Ganley Chevrolet of Aurora did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

They lied to me about helping me get a car because of my

They lied to me about helping me get a car because of my credit score

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi, thank you for your feedback. We are sorry that your experience at Ganley Chevrolet of Aurora did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

I have had dealings with this dealership before.

I have had dealings with this dealership before. They are a great group of people.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
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Dealer response

Hi Alfred, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

My Buying experience

Everyone was friendly and courteous. We weren't rushed and took the time to answer any questions we had and asked multiple times if we had any questions. Our team member Joe Z went above and beyond for us. He was AMAZING with our daughter, making sure she felt that she was part of our buying process. He even shared his snacks with her lol she had mentioned she was getting hungry (we were there around 5pm) so he was quick to go get drinks and snacks. We are THANKFUL for Joe Z. Our daughter walked away with a "new friend"

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ganley Chevrolet of Aurora! We are always more than happy to assist you if anything else comes up. Take care!

Oil change

Josh and Lindsey were so nice and awesome They even recommended some additional things to look Add-on my car for future reference They even printed out information on tires and will price match

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Michael, thank you for your kind review; we are happy to pass along your comments to the team here at Ganley Chevrolet of Aurora! Please let us know if there is anything else we can do for you; we are more than happy to help!