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Gladstone Dodge Chrysler Jeep RAM

(353 reviews)
Visit Gladstone Dodge Chrysler Jeep RAM
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (888) 609-9578 (888) 609-9578
Used (888) 897-3795 (888) 897-3795
Service (888) 438-1124 (888) 438-1124

Reviews

(353 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gladstone Dodge Chrysler Jeep RAM from DealerRater.

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Great experience

Sean was a great person to work with, very knowledgeable about the Jeep product we ended up purchasing from him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Jeep Deal!

Jerry Hicks helped me get two deals done less than a month apart. Truly a great individual to work with! Would recommend him to a friend any day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Was satisfied

Jerry Hicks was able to get us in the price range we were satisfied with. The gentleman that helped us design our leather seats was very helpful and pleasant as well.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Awesomeness Car Buying Experience!

Elizabeth Fisher was my sales person. I called and asked if there were any used Ram 1500, she said why buy used we have great incentives on new 2017's, so I met her to take a look. I test drove 3 different models including a 2500, she never rushed me and was very thorough, even though it was a Friday around 6 or 7 and they close at 8 pm. I found the style I liked but I wanted a longer wheel base, so they located it from another dealer and accepted my offer and made it happen giving me top dollar for my trade! Best car buying experience ever! Thanks Elizabeth, all the managers and Gladstone Dodge!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Jeep Grand Cherokee

Our experience purchasing a new vehicle using salesperson Jerry Hicks was outstanding. Jerry's professionalism was evident from our initial meeting. Jerry displayed knowledge of his product and services provided by the dealership. Jerry also displayed a caring attitude which we found refreshing. An outstanding experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Beware of the upsell

When I took my vehicle in for warranty work, I realized the commission-based service advisors don't make anything on that and was expecting to try to be upsold. What I wasn't expecting was to be told I needed a part I didn't need. ($400 quote). I got a second opinion and checked it out myself and the part they recommended was fine.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 2.0
  • Quality of repair 3.0
  • Overall facilities 4.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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They may try to sell you service you don't need

When I took my vehicle in for warranty work, I realized the commission-based service advisors don't make anything on that and was expecting to try to be upsold. What I wasn't expecting was to be told I needed a part I didn't need. ($400 quote). I got a second opinion and checked it out myself and the part they recommended was fine.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

2016 Ram Rebel

I bought a 2016 RAM Rebel and was helped by Morgan, who did an outstanding job. He has since been helpful and even remembers me from before. All of the personel I have come into contact with have been courteous and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Service after sale HORRIBLE

purchased a 2016 Durango from them the end of February and still waiting (a month and a half later) for the floor mats they promised me when I purchased. Don't expect service after they have you on the hook. Very disappointed.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.

Extremely Satisfied Customers!

Our experience with Gladstone Dodge was very pleasant and hassle free! Both Morgan and Adam went out of their way to make sure that our buying experience was a pleasant one. We left with the Jeep Wrangler that we knew we wanted and couldn't be happier with the whole buying experience. We will recommend Gladstone Dodge and Adam and Morgan to anyone looking to purchase a new vehicle! M&BW

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.