Reviews
Great experience
Sean was a great person to work with, very knowledgeable about the Jeep product we ended up purchasing from him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jeep Deal!
Jerry Hicks helped me get two deals done less than a month apart. Truly a great individual to work with! Would recommend him to a friend any day.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Was satisfied
Jerry Hicks was able to get us in the price range we were satisfied with. The gentleman that helped us design our leather seats was very helpful and pleasant as well.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Awesomeness Car Buying Experience!
Elizabeth Fisher was my sales person. I called and asked if there were any used Ram 1500, she said why buy used we have great incentives on new 2017's, so I met her to take a look. I test drove 3 different models including a 2500, she never rushed me and was very thorough, even though it was a Friday around 6 or 7 and they close at 8 pm. I found the style I liked but I wanted a longer wheel base, so they located it from another dealer and accepted my offer and made it happen giving me top dollar for my trade! Best car buying experience ever! Thanks Elizabeth, all the managers and Gladstone Dodge!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jeep Grand Cherokee
Our experience purchasing a new vehicle using salesperson Jerry Hicks was outstanding. Jerry's professionalism was evident from our initial meeting. Jerry displayed knowledge of his product and services provided by the dealership. Jerry also displayed a caring attitude which we found refreshing. An outstanding experience!
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Beware of the upsell
When I took my vehicle in for warranty work, I realized the commission-based service advisors don't make anything on that and was expecting to try to be upsold. What I wasn't expecting was to be told I needed a part I didn't need. ($400 quote). I got a second opinion and checked it out myself and the part they recommended was fine.
- Customer service 2.0
- Buying process 2.0
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
They may try to sell you service you don't need
When I took my vehicle in for warranty work, I realized the commission-based service advisors don't make anything on that and was expecting to try to be upsold. What I wasn't expecting was to be told I needed a part I didn't need. ($400 quote). I got a second opinion and checked it out myself and the part they recommended was fine.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
2016 Ram Rebel
I bought a 2016 RAM Rebel and was helped by Morgan, who did an outstanding job. He has since been helpful and even remembers me from before. All of the personel I have come into contact with have been courteous and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Service after sale HORRIBLE
purchased a 2016 Durango from them the end of February and still waiting (a month and a half later) for the floor mats they promised me when I purchased. Don't expect service after they have you on the hook. Very disappointed.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Extremely Satisfied Customers!
Our experience with Gladstone Dodge was very pleasant and hassle free! Both Morgan and Adam went out of their way to make sure that our buying experience was a pleasant one. We left with the Jeep Wrangler that we knew we wanted and couldn't be happier with the whole buying experience. We will recommend Gladstone Dodge and Adam and Morgan to anyone looking to purchase a new vehicle! M&BW
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
