Northtowne Volkswagen, Hyundai, Mazda

4.5 out of 5 4.5
Rectangle 48
Sales 8:30 AM - 8:00 PM
Service 7:30 AM - 6:00 PM

Northtowne Volkswagen, Hyundai, Mazda Hours

Sales

Monday

8:30 AM - 8:00 PM

Tuesday

8:30 AM - 8:00 PM

Wednesday

8:30 AM - 8:00 PM

Thursday

8:30 AM - 8:00 PM

Friday

8:30 AM - 6:00 PM

Saturday

8:30 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 12:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2004

Northtowne Auto Group is one of the Greater Metro area's oldest Family Owned Dealer Groups. For over 35 years Northtowne

...

has been where Kansas City Family's choose to go for New and Pre-Owned Vehicles. At any given time, we have 1200 to 1500 vehicles in inventory to choose from. And with our Friendly and Log Term Staff Members, most of our client's know they can purchase from the same sales person again and again over the years. Come see us at any Northtowne Dealership and let us show you why Northtowne is where, "Nice People buy Cars from Nice People!"

"Northtowne Auto Group. Where Nice People buy Cars from Nice People!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
97 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 2.0 out of 5
    March 4, 2020

    Lot seems over crowded with minimal parking for shoppers. Sales staff is slow to meet and greet. Pretty much have to beg them to sell you a car Dropped... by on a Monday to browse the lot. Walked around for 15 minutes...Never greeted by sales staff. Left and came back on Saturday. Had to asked for help in the showroom. They were a few shoppers but not super busy. They sent a sales guy over from the Hyundai lot next door. Not sure if he knew much about VWs or not? I had a specific car I wanted to drive, but they couldn't find the keys. They found another car "just like it". I drove it and put it on my short list. Decided against it because although it checked most boxes.. It did not have remote start. Sales guy introduced me to the sales manager who tried to upsell into a 2020. I followed up in a couple days to see if they had found the key to the VW I wanted and could they add remote start to it? This is a $515 option listed on their VW site. I was told prices ranging from $495 if I took it to the local window tinting place. When I said I wanted the VW option, they said it would be over $800 ...Later they came back at $600. Sales guy also tried to farm out the trailer hitch lights vs. Using a VW light controller. I e-mailed the sales manager but never heard back.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    February 11, 2020

    chevy suburban 2017 VIN 1GNSCHKC0HR246633 Don't buy from this dealership, unless if they fix it. and you do pre-purchase inspection at chevy dealership.... I made my deal through the phone and emails Thursday 02/06/2020. After i checked the carfax and autocheck (both are good). I decide to drive 9 hours from Tennessee to Missouri, with their knowledge. Because i did not find any flight arrive to Kansas City before 3:40 pm Friday or Saturday. I arrived Saturday 11:00 am, I checked the car carefully, the car from inside and outside clean with many features. Normally, the engine for this SUV when it is cold and you start it you will hear some noise and knocking for short time until the oil goes to pistons. Therefore, I check the temperature before i start it, it was warm, the time i start the car i heard knocking coming from the driver side, i was not sure about the knocking location and the cause of it, it was not that strong or bad, but you can hear a unique sound coming from the driver side only, it was easy to hear it from inside and outside the car. They called one their mechanic, he claimed: he did not hear anything stranger. Shortest test-drive ever. I drove the car, it took me 30 seconds to decide going back with total driving time maximum 2 minutes (to do the U-turn) with maximum speed 25 or 30 mph. Just trying to accelerate from 0 mph i felt the car is shaking and i felt it

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • May 3, 2016

    Ask for Lauren. Low key, honest and will work with you by listening. I would have gone to more places, but she worked and things worked out better than... my original ideas.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    November 21, 2019

    Purchased two cars from them with no hassle years ago. However EVERY TIME I took my Sonata in, it always came back wrong or broken. Two examples: I had... to have the headliner replaced under warranty-cool np. However, they didn't mount the side airbag panel correctly and to this day there's a gap. I'm too afraid to try and fix it myself. I was in a wreck and the cops couldn't believe that the airbag didn't go off, until I showed them. Took it in for a seatbelt warranty fix. Got the car back and the panel over the seatbelt was cracked. Showed Bobby before I left the lot, and was told they didn't work on the seatbelt...Um what!? They said I somehow broke it...What?? HOW??? I ended up replacing the panel myself with a $6 salvage part and about 30 minutes of my time. They lost my business over $6 and calling me a liar. I don't even have time to get into what their body shop did during the aforementioned wreck.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 20, 2019

    If you want to have a great car buying experience, ask for Carl Carter. I can't say enough good about this guy. He did not pressure me, was professional,... prompt and found me the car I really wanted. I'll be back to Northtowne VW for sure!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Chris for sharing with the online community, we do appreciate your business.

  • 5.0 out of 5
    July 5, 2019

    Excellent dealership! They found the exact car that I wanted even though it took a few days. They gave me a good value for my trade in. They were very... patient and worked hard to give me an excellent deal.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Adam for your review, we do appreciate your business.

  • 5.0 out of 5
    June 28, 2019

    My wife and I have both bought Hyundai vehicles from Northtowne and have been very happy with the experience. We like the products and our purchase experience... and service experiences have always been really good. Adam Quint just helped me get a new vehicle bought and he was helpful and supportive as I made my mind up. When I first started my search, I wasn't sure what type of vehicle I preferred, but he showed me several different types of vehicles and helped me whenever I had questions. Working with Adam was a terrific experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 21, 2018

    I bought a used Lincoln Navigator from Northtowne. From 1st contact to following up after the sale, it was a great experience. I will definitely recommend... to friends and family.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    November 3, 2018

    Advertised vehicle not on lot. Went to auction, but vehicle remained advertised. Sales tried bait and switch, but not interested. Sales was courtious,... but had no product.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 16, 2018

    If you are looking for a pressure-free, friendly sales environment in which to select your next car, I highly recommend the team at Northtowne Auto Group.... Specifically, I want to recognize the outstanding service provided by Sean Moore, Sales Consultant at the Northtowne Hyundai location. His confident, yet relaxed and genuine service approach was a refreshing change from the dealership norm. Sean introduced my husband and I to the Hyundai brand and gave us honest feedback to help inform our buying decisions. The entire sales team was exceptionally friendly and accommodating to us during our visits to the dealership. Though we haven't made our final car selection, the relationship we have established with Sean certainly influences with whom we wish to give our business. Kudos to Sean! Thank you for being so knowledgeable, caring, and awesome at what you do!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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