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Reviews

Average Ratings

4.4
14 lifetime reviews.
  • I had a great experience shopping for a car!

    Great experience at Motor Car Shopping for my car. Amazing patience and support from the managers and staff!


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    Great experience at Motor Car Shopping for my car. Amazing patience and support from the managers and staff!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Bad customer service & Unprofessional

    I visited the West Colonial location today and had the worst experience ever!!! Im usually very patient and I always give everyone a chance. But t...


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    I visited the West Colonial location today and had the worst experience ever!!! Im usually very patient and I always give everyone a chance. But today I was treated very poorly. I had browsed the internet before i arrived at the location, so i already had in mind what type of vehicle i was looking for. When i walked in I spoke to one of the car salesman regarding a deal that didnt work out at the kirkman location, but the owner Scott gave me permission to utilize my deposit at another location if i sawh something else i wanted. The salesman, asked me if I liked the solort that was parked out front. I told him no i did not like it, nor do i want it. It had a dent in it that i was not pleased with. He rudely told me to go back to kirkman. By that time i was highly offened. As a salesman, he did not ask me what i wanted or even try to see if anything else would work. I became very upset, and told him how unprofessional he was. For about five minutes straight, we argued back and forth. Unfortunately, he didnt see anything wrong with the way he handled me as a customer. I hate that we live in a society that when one person in a buisness treats someone badly, it reflects back on the business as a whole. Scott you need to get rid of whomever he was. He failed at customer service!!!! I would give this overall experience a 0!!!!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    4 people out of 5 found this review helpful. Did you?

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  • The best service

    Omg I had the best experience here I would recommend this with no hesitations!!! Paul and Leo was so helpful and patient with us theeeee best


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    Omg I had the best experience here I would recommend this with no hesitations!!! Paul and Leo was so helpful and patient with us theeeee best

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 2 found this review helpful. Did you?

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  • Bought a car here!

    Amazing service! I bought a 2015 Ford Focus and its in amazing shape, under 50,000 miles. Chris did a great job of explaining everything for being...


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    Amazing service! I bought a 2015 Ford Focus and its in amazing shape, under 50,000 miles. Chris did a great job of explaining everything for being a first time buyer!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • Max moreta

    This guy's treat you good ,,,,,theye cars are in good shape,,,,,,on getting me approved on a car loan they really did it even dough I have a bad c...


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    This guy's treat you good ,,,,,theye cars are in good shape,,,,,,on getting me approved on a car loan they really did it even dough I have a bad credit sales man was great and the finance guy did great as well,,,,good job

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • Ms cindy

    the dealership was very helpful Paul put me in the car of my dreams I couldn't be any happier the service was fast these people are really reliabl...


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    the dealership was very helpful Paul put me in the car of my dreams I couldn't be any happier the service was fast these people are really reliable and truthful I highly recommend them to anybody trying to buy a car

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • great customer service..car drove nice

    Have nice people there..great customer service got that i wanted and was very satisfied..also the car sales man that help put me ina car was VERY ...


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    Have nice people there..great customer service got that i wanted and was very satisfied..also the car sales man that help put me ina car was VERY handsome!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • Will lie about availability of cars on website.

    Called to get price for car listed on website, and was given price. Immediately drove 30 minutes to test drive and find car is not on the lot. Sal...

    Dealer Response

    I'm sorry that your car was not available when you came as you know motor car concepts is number one in sales but if somebody buys a car before yo...


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    Called to get price for car listed on website, and was given price. Immediately drove 30 minutes to test drive and find car is not on the lot. Salesman says, "Oh, that one's sold", and offers to show me similar cars. Because that might work...

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    I'm sorry that your car was not available when you came as you know motor car concepts is number one in sales but if somebody buys a car before you we can't help it especially when you call..motor car concepts cannot be held responsible that somebody beat you to the punch I am so sorry anything that we can do for you my name is Arvin Gonzales general sales manager for motor car concepts.anything that I can do to help please call me I'll try to tell you something cheaper


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  • great friendly courteous service

    I was very pleased with the sales man they all work together for thr customes. Isreal steve scott mike they all were great in helping me find the ...


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    I was very pleased with the sales man they all work together for thr customes. Isreal steve scott mike they all were great in helping me find the car for me and my budget. And it only took a few hrs! Johnyoung and tampa location:)

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • Very Happy!

    I bought a 2011 Nissan that gave me trouble from the beginning. They definitely tried their best to fix it but unfortunately were not able to. I w...


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    I bought a 2011 Nissan that gave me trouble from the beginning. They definitely tried their best to fix it but unfortunately were not able to. I was glad to hear they were giving me a new one even though it had been two months since my initial purchase. They have a new manager named Rob that really looks into making his customers happy. He was definitely a blessing. They have new employees that are just looking for success within the happiness of their customers. I recommend Motor concepts on w colonial in Orlando 100%. Ask for Kim cause she is a darling which will find the best deal and convenience for you. Keep Rob and Palmer in mind as well cause they will do their best to see you leave with a smile.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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