Criswell Chrysler Jeep Dodge RAM & FIAT

(3.9) 613 reviews

Dealer on Cars.com since January 2010

Currently in stock!

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Today's Hours

Sales 12:00 PM - 5:00 PM
Service Closed
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 7:30 PM
Sat 9:00 AM - 6:00 PM
Sun 12:00 PM - 5:00 PM
Mon 7:00 AM - 7:30 PM
Tue 7:00 AM - 7:30 AM
Wed 7:00 AM - 7:30 AM
Thu 7:00 AM - 7:30 AM
Fri 7:00 AM - 7:30 AM
Sat 7:00 AM - 6:00 PM
Sun Closed

Reviews

3.9
613 lifetime reviews. Includes reviews of Criswell Chrysler Jeep Dodge RAM & FIAT from DealerRater.com
  • Great Dealership Experience: Thanks to Dan Leithauser

    All financing and warranty related aspects of my car purchase were handled by Mr. Leithauser of the Finance Department. Thank you for the helpful info

    ...

    and great customer service! I will definitely recommend you guys to my associates.

    Customer Service
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    Overall Experience
    Does recommend this dealer

  • Leon made us feel comfortable

    We never felt pressured. He found the exact vehicle we wanted. He was very knowledgeable about the vehicle. Would definitely recommend him as your sal

    ...

    esman.

    Customer Service
    Quality of Repair
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    Overall Experience
    Does recommend this dealer
    Criswell Chrysler Jeep Dodge RAM & FIAT

    Thank you for taking the time to respond to this review. We're so happy to hear that you are a proud Jeep owner and that our team could get you exact

    ...

    ly the vehicle you have been looking for. Enjoy the new Jeep and do not hesitate to reach out to any of our team members if we can be of further assistance.


  • No Respect

    After the dealership has you sign your paperwork their customer service is done. Do not expect to have any support from the management. I have calle

    ...

    d to talk to the finance office numerous times leaving messages with the operator, a salesman and on voicemail with no return call. It has been over three weeks. I have also called to talk to the General Manager a Mr. Szot with none of his associates knowing what office he is working in that day. Left a message with no return call from him. The salesman that answer the phone also have no regard on how to answer the phone, once I asked form management I was treated with complete disrespect. I would not recommend this dealership to anyone. Should of realized when I purchased a Jeep Wrangler Sahara unlimited and get a Nissan Versa as a loaner. All other dealerships I have worked with has given me the same type of car that I have purchased from them. Look at their Facebook page and read some more reviews from their "satisfied" customers. Thanks again for the great customer service.

    Customer Service
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    Does not recommend this dealer

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Service & Repair

Service Reviews

3.9

58 lifetime reviews of the Service Department.
Includes reviews of Criswell Chrysler Jeep Dodge RAM & FIAT from DealerRater.com

  • Truly Awful Service Dept.

    I had called to make an appointment the first week of November but, was told they were very busy so, I scheduled my appointment for 11/10 and dropped

    ...

    off my car the evening of 11/9 to ensure it would be serviced when expected. On 11/10, nobody bothered to call me all day and when I finally called at 4:30, I was told my car had not even been looked at but that they'd get to it first thing on 11/11. I was also told that they may need to keep my car over the weekend if it needed parts. I called again on the morning of 11/11 for an update and was told my car needed a wheel bearing replaced, a tune up and an oil change. Fairly straight-forward stuff but, a part was needed for the wheel bearing and I was promised a phone call by the end of the day. That did not happen. I called once again on Monday (not once had I received a call from their staff during this entire time... I only received answers if I called myself) and was told that there was another vehicle in front of mine that was deemed a higher priority by some manager. At this point, I was out of patience and said that it is ludicrous that rebuilding a wheel bearing, a tune up and an oil change were taking more than a day, let alone 3+ days. I had to go out of town on Monday evening so, I instructed my service tech to call my wife to arrange pick-up on Tuesday. Of course, the car was not ready on Tuesday and nobody called me or my wife. I finally was told the car was ready on 11/16, a full SIX DAYS after dropping it off. I had requested that they call my wife to arrange pick-up since I was out of town and she needed a ride. No surprise, that didn't happen. When I finally got back in town and came to pick it up on 11/17, I waited 45 minutes for the porter to bring the car around. Nothing about this situation was acceptable and I will never be back for service or to purchase another vehicle. Way too many options out there to deal with this kind of nonsense.

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    Does not recommend this dealer
    Came in for service or repair

  • Horace was Extremely helpful!

    Horace was very customer service oriented and extremely helpful. He listened to my situation and was very willing to work with me. I felt very confid

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    ent that he would make sure all was taken care of with my truck.

    Customer Service
    Not Applicable
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    Friendliness
    Not Applicable
    Pricing
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    Criswell Chrysler Jeep Dodge RAM & FIAT

    Thank you so much for taking the time to provide us with feedback on your recent service visit. We're so pleased that everything went well and that H

    ...

    orace was able to impart confidence with his willingness to listen and his careful consideration of the issue. We look forward to seeing you again at your next visit.


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Service Pricing

    Oil, Filter Change

    $39.95 and up*

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since January 2010

We listen and you matter, because We're Driven by YOU! Check out our customer reviews and see why your friends and neighbors are shopping at Criswell Automotive. Criswell began as a family owned Chevrolet dealership in Gaithersburg in 1972. Today, we're still a family owned and operated business that has expanded to two locations and multiple dealerships including Chrysler Jeep Dodge RAM, Honda, Nissan, FIAT, Commercial Trucks and Isuzu Trucks.

At Criswell, you, the customer, are our first priority. Criswell's goal is to lead the way in providing our customers with outstanding sales and service.

"We listen and you matter, because We're Driven by YOU!"
Criswell Chrysler Jeep Dodge RAM & FIAT
84 Bureau Dr Gaithersburg, MD 20878
New (866) 413-1384
Used (888) 729-9359
Service (888) 231-2034
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