Criswell Chrysler Jeep Dodge RAM & FIAT

(3.7) 621 reviews

Dealer on Cars.com since January 2010

Currently in stock!

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Today's Hours

Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 7:30 AM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 7:30 PM
Sat 9:00 AM - 6:00 PM
Sun 12:00 PM - 5:00 PM
Mon 7:00 AM - 7:30 PM
Tue 7:00 AM - 7:30 AM
Wed 7:00 AM - 7:30 AM
Thu 7:00 AM - 7:30 AM
Fri 7:00 AM - 7:30 AM
Sat 7:00 AM - 6:00 PM
Sun Closed

Reviews

3.7
621 lifetime reviews. Includes reviews of Criswell Chrysler Jeep Dodge RAM & FIAT from DealerRater.com
  • Straight to the point, perfect buy.
    January 18, 2018

    I have given a 5 star rating because I know Criswell has been in business all my life and I am 43 years old. My grandfather has bought there, my dad h...as bought there, and I have purchased vehicles from there. I can not beat Criswell; I have tried and I always end up back there to get what I want at my price. Leon Travis and Don Boone are the dream team. Don remembered me from my prior purchase 3 years ago.

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    Does recommend this dealer

  • Great transaction
    January 16, 2018

    Peter Eaton gave us a great stress free car buying experience ...we got the price and car we hoped for with no surprises and very fast...

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    Does recommend this dealer

  • Ladies! Don’t shop here.
    January 15, 2018

    I purchased a new Jeep Renegade from Criswell. The tonneau cover was slightly warped and I was promised a replacement. I called and emailed several ti...me trying to make the arrangements but I was ignored. Don’t take their word on anything. Also, LADIES beware!! Educate yourselves before buying a car from these people. I believe they tried to take advantage of me and really should have walked away. The finance manager was horrible. I patiently waited 3 hours and was not treated respectfully. The finance manager made an error on the paperwork and left me a harassing voicemail demanding I return the paperwork 1 hour AFTER FedEx showed it had been delivered. I Wish my car buying experience had been a pleasant one. I’ll never return to this dealership

    Customer Service
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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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Service & Repair

Service Reviews

3.7

62 lifetime reviews of the Service Department.
Includes reviews of Criswell Chrysler Jeep Dodge RAM & FIAT from DealerRater.com

  • Don't back their warranties well
    January 3, 2018

    PWe purchased a dodge caravan from here in2016. The negotiation seemed less than straightforward and we had to switch sales people because they did...n't want to honor prices quoted by the first. after coming back a month later, we got a fair price. During financing, they pushed the tire warranty explaining how good it was and how hassle free it was. Fast forward to 01/03/18, we had a flat tire. We changed it ourselves on the side of the road and drove right to THE SAME DEALERSHIP we bought the car and showed them the warranty. They explained it takes all day to get approved. the warrant number that we called right after that said it should take ten minutes. Next, it's been over 3 1/2 hours already! The staff has been anything but helpful. Disgraceful and unpleasant experience from the moment we were purchasing the car to yet again when we all we are asking is for them to honor the tire warranty! CANT imagine how bad it will be if we have something major occur to the car.

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    Does not recommend this dealer
    Came in for service or repair

  • service not done even though it was said it was
    January 2, 2018

    Car "engine light and break light" service came on. Had issues starting the car, and when it did, the "D" flashed the whole time I drove and it was sl...uggish to move". Scheduled maintenance at 7am Weds 12/29. Told it will be looked at and someone will call me. No one did. I call next day at noon. They said "oh its going to be looked at next. We will call you with update." No one did. I call next morning - 2 days AFTER bringing car in at scheduled appointment. "Oh the car is fixed. it was SW issue - that should resolve your problem". Took car home, next day car still had same issues as before, but this morning the car didn't even start, so we couldn't take our kids to school. Tried to call service dept. no answer. Used web chat (twice) and was told a service manager will call me. Still no call. To say it has been an incredibly disappointing experience is an understatement. I simply wanted the car fixed, and did all that was asked of me by their service dept. and still nothing has been fixed and my car is now stuck on my driveway. With their current track record, I don't assume anything will be done. I need to figure out what to do next regarding a car that wasn't service properly.

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    Does not recommend this dealer
    Came in for service or repair

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Service Pricing

    Oil, Filter Change

    $39.95 and up*

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since January 2010

We listen and you matter, because We're Driven by YOU! Check out our customer reviews and see why your friends and neighbors are shopping at Criswell Automotive. Criswell began as a family owned Chevrolet dealership in Gaithersburg in 1972. Today, we're still a family owned and operated business that has expanded to two locations and multiple dealerships including Chrysler Jeep Dodge RAM, Honda, Nissan, FIAT, Commercial Trucks and Isuzu Trucks.

At Criswell, you, the customer, are our first priority. Criswell's goal is to lead the way in providing our customers with outstanding sales and service.

"We listen and you matter, because We're Driven by YOU!"
Criswell Chrysler Jeep Dodge RAM & FIAT
84 Bureau Dr Gaithersburg, MD 20878
New (866) 413-1384
Used (888) 729-9359
Service (888) 231-2034
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