Criswell Chrysler Jeep Dodge RAM & FIAT

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Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 7:30 AM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 7:30 PM
Sat 9:00 AM - 6:00 PM
Sun 12:00 PM - 5:00 PM
Mon 7:00 AM - 7:30 PM
Tue 7:00 AM - 7:30 AM
Wed 7:00 AM - 7:30 AM
Thu 7:00 AM - 7:30 AM
Fri 7:00 AM - 7:30 AM
Sat 7:00 AM - 6:00 PM
Sun Closed

Inventory

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Reviews

3.9
611 lifetime reviews. Includes reviews of Criswell Chrysler Jeep Dodge RAM & FIAT from DealerRater.com
  • Leon made us feel comfortable
    December 7, 2017

    We never felt pressured. He found the exact vehicle we wanted. He was very knowledgeable about the vehicle. Would definitely recommend him as your...

    Criswell Chrysler Jeep Dodge RAM and FIAT

    Thank you for taking the time to respond to this review. We're so happy to hear that you are a proud Jeep owner and that our team could get you e...


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    We never felt pressured. He found the exact vehicle we wanted. He was very knowledgeable about the vehicle. Would definitely recommend him as your salesman.

    Does recommend this dealer
    Criswell Chrysler Jeep Dodge RAM and FIAT

    Thank you for taking the time to respond to this review. We're so happy to hear that you are a proud Jeep owner and that our team could get you exactly the vehicle you have been looking for. Enjoy the new Jeep and do not hesitate to reach out to any of our team members if we can be of further assistance.


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  • Truly Awful Service Dept.
    November 22, 2017

    I had called to make an appointment the first week of November but, was told they were very busy so, I scheduled my appointment for 11/10 and drop...


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    I had called to make an appointment the first week of November but, was told they were very busy so, I scheduled my appointment for 11/10 and dropped off my car the evening of 11/9 to ensure it would be serviced when expected. On 11/10, nobody bothered to call me all day and when I finally called at 4:30, I was told my car had not even been looked at but that they'd get to it first thing on 11/11. I was also told that they may need to keep my car over the weekend if it needed parts. I called again on the morning of 11/11 for an update and was told my car needed a wheel bearing replaced, a tune up and an oil change. Fairly straight-forward stuff but, a part was needed for the wheel bearing and I was promised a phone call by the end of the day. That did not happen. I called once again on Monday (not once had I received a call from their staff during this entire time... I only received answers if I called myself) and was told that there was another vehicle in front of mine that was deemed a higher priority by some manager. At this point, I was out of patience and said that it is ludicrous that rebuilding a wheel bearing, a tune up and an oil change were taking more than a day, let alone 3+ days. I had to go out of town on Monday evening so, I instructed my service tech to call my wife to arrange pick-up on Tuesday. Of course, the car was not ready on Tuesday and nobody called me or my wife. I finally was told the car was ready on 11/16, a full SIX DAYS after dropping it off. I had requested that they call my wife to arrange pick-up since I was out of town and she needed a ride. No surprise, that didn't happen. When I finally got back in town and came to pick it up on 11/17, I waited 45 minutes for the porter to bring the car around. Nothing about this situation was acceptable and I will never be back for service or to purchase another vehicle. Way too many options out there to deal with this kind of nonsense.

    Does not recommend this dealer
    Came in for service or repair

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  • Poor experience
    November 20, 2017

    Salesman was good. Finance manager was not clear. He included things on the price and told they were ???giving??? them to me, they were not. After...

    Criswell Chrysler Jeep Dodge RAM and FIAT

    Thank you for taking the time to share your story. Thoughtful customer feedback allows us to continually evaluate and update our processes to br...


    Show Full Review

    Salesman was good. Finance manager was not clear. He included things on the price and told they were ???giving??? them to me, they were not. After purchase they told my car needed an update and that would take up to 2 hours, I chose to come on the next day to drop off the car and have it updated. The salesman wasn???t at the dealership at the time we agreed, people wasn???t sure what that was about. I dropped the car at 12noon for the service and the salesman told it would take them 1,5 hours. Long story short, I was back at the dealership at 5pm and the car was not ready. The salesman acted like it wasn???t his fault and he even put it on me, saying that I should have scheduled the pickup with the service people. At no point I interacted with service people. If I had brought the car in for a service I obviously would have, but this was not the case; the car is brand new. It???s past 6pm and they are not done with my car. I was trying not to waist my time and here I am. What a bad experience.

    Does not recommend this dealer
    Criswell Chrysler Jeep Dodge RAM and FIAT

    Thank you for taking the time to share your story. Thoughtful customer feedback allows us to continually evaluate and update our processes to bring each customer the highest possible level of service. We sincerely apologize for your recent inconvenience. Your comments have been shared with our team and our service manager should be in contact with you very soon to help resolve this issue.


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Service & Repair

About Our Dealership

Dealer on Cars.com since January 2010

We listen and you matter, because We're Driven by YOU! Check out our customer reviews and see why your friends and neighbors are shopping at Criswell Automotive. Criswell began as a family owned Chevrolet dealership in Gaithersburg in 1972. Today, we're still a family owned and operated business that has expanded to two locations and multiple dealerships including Chrysler Jeep Dodge RAM, Honda, Nissan, FIAT, Commercial Trucks and Isuzu Trucks.

At Criswell, you, the customer, are our first priority. Criswell's goal is to lead the way in providing our customers with outstanding sales and service.

"We listen and you matter, because We're Driven by YOU!"