Criswell Chrysler Jeep Dodge RAM & FIAT

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Reviews

Average Ratings

4.2
587 lifetime reviews. Includes reviews of Criswell Chrysler Jeep Dodge RAM & FIAT from DealerRater.com
  • nice and courteous service so far
    May 18, 2017

    I have taken my car to this service center a few times now, personnel is pleasant, and the work is satisfactory. Oscar is always polite, and ready...


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    I have taken my car to this service center a few times now, personnel is pleasant, and the work is satisfactory. Oscar is always polite, and ready to listen to my inquiries.

    Does recommend this dealer
    Came in for service or repair

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  • Left us with $700 rental charge
    April 4, 2017

    We took our Jeep for service in December. They let it sit for weeks without doing anything while waiting for an email response 'to authorize' them...


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    We took our Jeep for service in December. They let it sit for weeks without doing anything while waiting for an email response 'to authorize' them to start service, an email we did not receive. By the time they started service, our 30 day rental coverage was expiring and we went over. When the vehicle was finally released, it was found defective (faulty transmission). We returned it so that repairs could be completed, had to rent another car. Since the transmission problem was considered part of the same incident, Geico (our insurance) did not cover rental costs. The two car rentals were charged separately. The first charge was covered by Criswell, while the second in the amount of $709.31 they refuse to cover. The salespeople are very friendly and eager to sell you something, while the service department can be a nightmare, and a costly one.

    Does not recommend this dealer
    Came in for service or repair

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  • THE WORST!!!!!!!!!!!!!!
    April 4, 2017

    FIRST OF ALL I PURCHASED A 2016 CHRYSLER 200 BRAND NEW FROM DARCARS JEEP IN MARLOW HEIGHTS. THE TRANSMISSION WAS SLIPPING AND I TOOK IT IN FOR SER...


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    FIRST OF ALL I PURCHASED A 2016 CHRYSLER 200 BRAND NEW FROM DARCARS JEEP IN MARLOW HEIGHTS. THE TRANSMISSION WAS SLIPPING AND I TOOK IT IN FOR SERVICE AT DARCARS LIKE 3 OR 4 TIMES. THEY SAID NOTHING WAS WRONG. SO I STARTED VIDEO RECORDING THE PROBLEMS IT WAS HAVING WHILE I WAS DRIVING. SO THEY REPLACED MY TRANSMISSION AND THE ELECTRICAL SYSTEM AT 13,000 MILES. THE CAR CONTINUED TO HAVE PROBLEMS AFTER THAT. IT SEEMED LIKE EVERY OTHER WEEK I WAS BRINGING IT IN FOR SERVICE!! I MOVED FROM THAT AREA BACK TO GAITHERSBURG, MD AND THAT'S WHEN I STARTED TO TAKE IT TO CRISWELL JEEP IN GAITHERSBURG BECAUSE CHECK ENGINE LIGHTS, AND ALL TYPE OF LIGHTS KEPT COMING ON AND OFF. THEY SAID IT WAS A CYLINDER 3 MISFIRE, AND A COUPLE OTHER CODES CAME ON. THEY HAD IT FOR ABOUT 3 WEEKS. WHEN I PICKED IT UP I TOOK IT RIGHT THAT SAME DAY BECAUSE IT WAS HAVING THE SAME PROBLEMS AS IT DID WHEN I BROUGHT IT IN FOR SERVICE WHICH WAS MY VEHICLE WAS VIBRATING. AND THEY SAID THEY COULDN'T DUPLICATE THE PROBLEM. SO THIS TIME THEY HAD IT FOR ANOTHER WEEK. WHEN I PICKED IT UP IT WAS STILL HAVING THE SAME PROBLEM!! SO I TOOK IT BACK THE NEXT DAY. AGAIN THEY SAID THEY COULDN'T DUPLICATE THE PROBLEM. THEY HAD IT FOR A MONTH THIS TIME AND AGAIN WHEN I PICKED IT UP IT WAS STILL HAVING THE SAME PROBLEM WHICH THEY SAID THEY COULDN'T DUPLICATE. SO I HAD A SERVICE TECH SIT IN THE VEHICLE WITH ME AND WAIT UNTIL HE FELT THE VIBRATION I HAVE BEEN TALKING ABOUT THE WHOLE TIME. HE FELT IT SO THEY SAID IT COULD BE THE TRANSMISSION OR MOTOR MOUNT. THEY REPLACED THE TRANSMISSION MOUNT THIS TIME THEY CALLED ME AND SAID THEY WANTED TO MAKE SURE IT WAS OK TO DRIVE BEFORE THEY GAVE IT BACK TO ME. SO THEY SAID THAT AFTER THEY TOOK IT ON A ROAD TEST IT WAS STILL HAVING THE SAME PROBLEM AND NEED TO REPLACE THE ENGINE. I PICKED IT LAST FRIDAY MARCH 24TH, 2017 AND I NOTICED MY WINDSHIELD WAS CRACKED SO THEY SAID THEY WOULD REPLACE IT BUT DIDN'T GIVE ME A DATE. SO I CALLED MONDAY MARCH 27TH AND THEY TOLD ME TO BRING IT IN SO THEY COULD REPLACE THE WINDSHIELD BUT THEY ALSO WANTED TO TAKE ANOTHER LOOK AT THE VEHICLE TO MAKE SURE EVERYTHING IS OK WITH MY VEHICLE WHICH THEY SHOULD HAVE DONE BEFORE THEY GAVE IT BACK TO ME. THEY SAID THEY WILL ONLY HAVE IT FOR 2 DAYS AND IT'S BEEN OVER A WEEK SMH!!!!!! THIS WHOLE TIME THEY NEVER ANSWER THE PHONE, DON'T CALL ME BACK EVER!!!!! I'VE TRIED CALLING CORPORATE ABOUT THIS SINCE I HAD THE CAR AND THEY WILL NOT CALL YOU BACK EITHER, IVE SPOKEN TO THE SERVICE MANAGER 3 OR 4 TIMES AND HE TOLD ME HE WOULD CALL ME BACK BUT NEVER HAS!!!!!! I WILL NBEVER EVER EVER EVER EVER BUY ANOTHER CHRYSLER PRODUCT IN MY LIFE AND I SUGGEST YOU DO THE SAME IF YOUR READING THIS!! YOU WOULD THINK THAT IF YOUR COMPANY IS KNOWN FOR A CRAPPY PRODUCT THEY WOULD HAVE GREAT CUSTOMER SERVICE BUT NO NOT AT ALL. I EVEN TRIED TO GET THEM TO BUY THE CAR BACK BUT THEY DENIED MY CLAIM. THIS HAS BEEN THE WORST EXPERIENCE IN MY LIFE. THEY SAID MY CAR SHOULD BE DONE TODAY BUT IVE ALREADY CALLED THEM 3 TIMES AND CAN'T GET IKN CONTACT WITH MY SERVICE REP (NOT A SURPRISE THERE) ASKED FOR THE MANAGER NO ANSWER OF COURSE!!!

    Does not recommend this dealer
    Came in for service or repair

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  • Great
    April 4, 2017

    Great customer service. Salesman worked well with my needs and was capable of answering any questions I had. Definitely would recommend Criswell. ...


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    Great customer service. Salesman worked well with my needs and was capable of answering any questions I had. Definitely would recommend Criswell. Thanks for everything.

    Does recommend this dealer

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  • Drove 2 hours for nothing
    April 2, 2017

    My brother and I were invited to Criswell by salesman Adam to test drive a 2012 Nissan Frontier from Central PA on Sunday, 4/2. We arrived for ou...


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    My brother and I were invited to Criswell by salesman Adam to test drive a 2012 Nissan Frontier from Central PA on Sunday, 4/2. We arrived for our 2:00 appointment to find no Adam and no truck. We were told that the truck was sold last night, didn't anyone tell you? Our reply was "No" causing the workers listening to the conversation to smile and shake their heads. Where is professionalism, customer service, integrity? Harry Creswell III should be embarrassed at the lack of everything that his name is associated with at this dealership. Creswell, a name you can trust? Embarrassing!

    Does not recommend this dealer

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  • ANOTHER BAD SERVICE TAKEN MY 2016 JEEP WRANGLER TWICE THIS
    March 31, 2017

    THIS SERVICE DEPARTMENT SUCKS!!!!! 2ND TIME THIS MONTH TAKEN MY CAR FOR THE SAME ISSUE THAT WAS NOT FIXED THE FIRST TIME AND THEY KEPT THE CAR FOR...

    juansters

    Hello Sue, please see below from my husband: To whom it may concern, This is an aggravating experience that I'm going thru at the moment. Invoice...


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    THIS SERVICE DEPARTMENT SUCKS!!!!! 2ND TIME THIS MONTH TAKEN MY CAR FOR THE SAME ISSUE THAT WAS NOT FIXED THE FIRST TIME AND THEY KEPT THE CAR FOR 12 DAYS IS NOW 8 DAYS AND NO WORDS FROM THE DEALER EVEN IF THE NEW SERVICE MANAGER PROMISED HE WILL CALL TO KEEP US UPDATED I''M STILL WAITING. I WONDER WHAT IT TAKES TO GET SOME ACTION HERE. SHOULD I CONTACT AN ATTORNEY !!!!!

    Does not recommend this dealer
    Came in for service or repair
    juansters

    Hello Sue, please see below from my husband: To whom it may concern, This is an aggravating experience that I'm going thru at the moment. Invoice# 751394 On 2-16-17 I took my car in for service (Oil Dripping). Days later I had a hard time tracking down the service advisor. I was told it would be ready in a day or two. It took longer than that without hearing from anyone. finally the car was ready on 2-27-17 and when I got home the bottom of the car still had oil, so I got under to clean it good. Weeks later the bottom was oily and dripping just like before. Took the car back on 3-23-17 and spoke to Chris Briant on the phone and explained the problems and he responded just in the same positive manner as expected, that he will ensure things go right and he will keep me informed. Today is 3-30-17 and I have not heard from anyone. I believe that I'm having the same experience that most people have when they bring in vehicles under warranty. I just hope my vehicle gets repaired correctly and soon so this does not become bigger problem than what it is now. Juan Aguilar


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  • Had a pleasant purchase experience.
    March 30, 2017

    Chip Bozga was very helpful and not the least bit pushy. He stayed late to make the deal and didn't seem to mind at all.


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    Chip Bozga was very helpful and not the least bit pushy. He stayed late to make the deal and didn't seem to mind at all.

    Does recommend this dealer

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  • Great Fast Service
    March 22, 2017

    I always have a good experience taking my jeep to criswell for service. The service rep is knowledgable and always gives recommendations. They don...


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    I always have a good experience taking my jeep to criswell for service. The service rep is knowledgable and always gives recommendations. They don't waste time , get the job done and your on your way. Thanks Criswell for great service. Thank you Yami Villamia. Dom Ascosi Rockville, MD.

    Does recommend this dealer
    Came in for service or repair

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  • Best Jeep Experience thanks to Leon!
    March 12, 2017

    We chose to rate our experience a 5/5 because of our experience and interaction with Leon! He was absolutely fantastic, knowledgable and efficien...


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    We chose to rate our experience a 5/5 because of our experience and interaction with Leon! He was absolutely fantastic, knowledgable and efficient. We gave him a list of must haves and he found our perfect vehicle! Ryan is extremely knowledgeable about the financing options and made our decision easy!

    Does recommend this dealer

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  • Couldn't have asked for a better experience!
    March 10, 2017

    My overall experience with Criswell Chrysler Jeep Dodge RAM and FIAT was excellent! My sales consultant, Leon Travis, was very friendly and accomm...


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    My overall experience with Criswell Chrysler Jeep Dodge RAM and FIAT was excellent! My sales consultant, Leon Travis, was very friendly and accommodating. The entire staff worked hard with me to make sure I was able to get the Jeep I wanted and made the entire process painless and enjoyable! I couldn't have asked for a better experience when purchasing my first new car!! Very impressed.

    Does recommend this dealer

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