Criswell Chrysler Jeep Dodge RAM & FIAT

New 866-413-1384 Dealer Website
Used 888-729-9359 Email Dealer
Service 888-231-2034

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Reviews

Average Ratings

4.6
Average based on 33 reviews.
  • Dealer refused to sell SUV

    Dealer manager "Kevin Glassic" refused to sell us a Dodge Durango R/T because we didn't take his financing. The final negotiated price was agreed ...


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    Dealer manager "Kevin Glassic" refused to sell us a Dodge Durango R/T because we didn't take his financing. The final negotiated price was agreed to with the dealer and we were paying the agreed price. He was not straight forward with the interest rates offered when we asked him about the interest rates so I got an immediate approval from Pentagon FCU. At this point the dealer manager refused to sell us the SUV and said it was a long weekend and he wanted to go home. I would never recommend this dealer to anyone - EVER!!

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • My experience at Cristwell (continued)

    with me to give me a ride back. On top of that its guaranteed at least one full day they will have it, maybe two, even to fix these simple problem...


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    with me to give me a ride back. On top of that its guaranteed at least one full day they will have it, maybe two, even to fix these simple problems. I don't even have time to write an email (it took me days to get back to you), let alone go without my truck for even more time and cost me even more money than it already has. In addition to that we have strong chances of big storms this weekend, which means I had to fix this myself immediately (more down time) or suffer more flooding in my nice clean truck. Same with the oil leak, I'm not going to leave the filter loose and continue to gush oil all over the underside of the truck or leave the oil there to show someone, I cleaned it immediately since I try to keep my vehicles as nice as possible. These are both serious issues that in my mind could not wait to be fixed. Now add that in to my experience with you guys already and the money and time I've lost. One full day to come purchase the vehicle, ok that's just a necessary evil if I wanted the truck so that isn't on anyone. The second day to come back and get my tires, again not on anyone since neither of us knew the studs were different. However, the fact that your service department/management went back on our deal (effectively holding my tires ransom for $100), all because they had the trouble of needing 2 lifts open for 10 minutes on Wednesday instead of Saturday, is ridiculous. Which by they way, another day in the hole for me, no money coming in, and gas to get back down plus the extra $100 ransom to get my tires back, which by the way, for $100 here I could get tires mounted and balanced, to do a simple transfer for the price is also ridiculous. Even after all of this, I was ready to let it go and never have to be in contact with you guys again. But then, I go to the dmv, wait in line for the paperwork, fill it out and have everything ready to register and pay taxes and the title isn't signed. This isn't the dealerships first rodeo is it? I understand mistakes happen, but again an hour away from work at the dmv only to have to sneak away from work one more time the following Monday to go to post office and send the title back certified. More money out of my pocket. Then a few days later after having the truck stored in my grandparents garage for around 8 hours, and after pulling it out a notice a rather large puddle of oil. That's a really great thing to see from the $26,000 truck you just bought, and on your grandparents nice clean garage floor (thanks extra for that!). Then to make things even better you find out it was a careless mistake by the service department, and now you get to clean up the HUGE mess on the underside of the truck (more downtime!), which I promise you, spraying brake clean to clean parts while you are underneath is not fun at all. Also, it was already down 2 quarts, so good thing I noticed before it lost more and blew the motor. And then to top if all off, we get the first real rain we have had since I bought the truck, and there are large puddles, that I noticed while backing out of our drive way when I could hear the water moving around behind me. Literally huge puddles in the storage area. Ruined some papers I had back there and had to clean/dry all my personal items that were there (glad I didn't have my pool cues back there, or I might be out a few hundred more dollars). So I look at the service records from when you guys took the truck on trade and then put it back for sale, and of course I see line D-"High mount stop light bulb", yet another mistake by the service department that I have to deal with and clean up the inside (more downtime!). So where does that leave me? Basically I want my $100 back, the $100 that I should have never been charged in the first place. Your service department has cost me at least that (mailing title back $5, rtv for third brake light $15, 2 quarts of oil $12, plus a couple hours of my time that I could not work so I could fix these issues), (cont).

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • My Criswell experience

    EXCELLENT!!!!! Sales: Leon Travis. Service: the whole crew!


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    EXCELLENT!!!!! Sales: Leon Travis. Service: the whole crew!

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Happy Ending!!

    After hunting and test driving the same vehicle at different dealerships I finally found the one. I contact Criswell Chrysler jeep dodge ran & fia...


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    After hunting and test driving the same vehicle at different dealerships I finally found the one. I contact Criswell Chrysler jeep dodge ran & fiat via Cars.com. Mr. Beckett reached out to me immediately with a email and a phone call. Mr. Beckett was very cordial and inviting. I did not go to the dealership right away being that it was an hour away from where I live but Mr. Beckett reached out to me on different occasion to try to accommodate my needs. When I notified Mr. Beckett that I was on the way he had the vehicle ready. There was no high pressure sales, just straight cut to the chase. Needless to say I purchased my vehicle and took my husband back and he purchase a vehicle as well. The only negative thing I could say is the cleaning crew could use a little more TLC on the insides of the vehicles. Other than that it's been a happy ending!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Wonderful

    Leon did a fantastic job of showing us the Charger and then helping us to get the best price possible. He also kept us comfortable and entertained...


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    Leon did a fantastic job of showing us the Charger and then helping us to get the best price possible. He also kept us comfortable and entertained while we waited to speak to Finance. The dealership was a little backed up to do the number of cars being sold on the holiday, but Leon made the experience very pleasurable. He is the man to buy your next car from. --Posted as a service per authority of business, review written by customer.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Helpful

    Mike Long was: helpful, courteous, spoke English, honest and we felt like he was working for US! It was truly the best car buying experience I eve...


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    Mike Long was: helpful, courteous, spoke English, honest and we felt like he was working for US! It was truly the best car buying experience I ever had and I am 73 years old! --Posted as a service per authority of business, review written by customer.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Great experience

    Criswell team really made it easy. I don't ever remember car-buying experience this easy; except maybe the first time I bought a car from them 3 y...


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    Criswell team really made it easy. I don't ever remember car-buying experience this easy; except maybe the first time I bought a car from them 3 years ago. Thanks. --Posted as a service per authority of business, review written by customer.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Friendly

    Michael Song, Hyder Al and Steven (financial) were very dedicated , friendly and very very professional. I will definitively recommend friends and...


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    Michael Song, Hyder Al and Steven (financial) were very dedicated , friendly and very very professional. I will definitively recommend friends and family to this team.I Thanks them for all. --Posted as a service per authority of business, review written by customer.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Amazing

    Got exactly what I wanted for an amazing price. This can be a stressful process but this guy knows what he's doing. Thanks --Posted as a service p...


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    Got exactly what I wanted for an amazing price. This can be a stressful process but this guy knows what he's doing. Thanks --Posted as a service per authority of business, review written by customer.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Happy New Grand Caravan Owner

    The process started, I found a van on the really nice Criswell website. Then I got in touch with David Coggin an excellent Commercial Sales Associ...


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    The process started, I found a van on the really nice Criswell website. Then I got in touch with David Coggin an excellent Commercial Sales Associate. David worked with the sales manage Ale to check availability and pricing for me. I live pretty far away by Dulles Airport. David was kind enough to give me a ride with him to work today to pick up my new van. He was extremely thorough in explaining how his dealership does business, the service and also the features of my new van. David & Ale were extremely professional and treated me with respect and value. Next on to the finance office (usually the thing I hate most about buying a car), I met a gentleman named Dan Leithauser. Dan was extremely pleasant, informative, patient, just really did nice job. I think our company 495 HVAC in Alexandria will be purchasing 2 or 3 more work vans here shortly. I really cannot commend the Staff a Criswell Dodge enough.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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