Criswell Chrysler Jeep Dodge RAM & FIAT

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Reviews

Average Ratings

4.2
592 lifetime reviews. Includes reviews of Criswell Chrysler Jeep Dodge RAM & FIAT from DealerRater.com
  • Excellent customer service
    June 19, 2017

    Sales associate was very knowledgeable and courteous. He worked with me to select a model which met my needs. Buying a vehicle is a negotiation a...


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    Sales associate was very knowledgeable and courteous. He worked with me to select a model which met my needs. Buying a vehicle is a negotiation and the sales rep was courteous during our negotiations.

    Does recommend this dealer

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  • My go-to for service

    Brought my 2017 Jeep Cherokee in to Criswell after purchasing from another dealer and having issues that were covered under warranty. The purchas...


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    Brought my 2017 Jeep Cherokee in to Criswell after purchasing from another dealer and having issues that were covered under warranty. The purchasing dealer did not satisfactorily fix my issue, and so I took it to Criswell. They did a great job getting everything done and quickly. They've always been my go to for oil change and related services, and I'm happy with them.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Excellent Service!
    May 30, 2017

    This is the second time I brought in my Jeep Wrangler for an oil change and their express service is really fast. When I mean fast, within 30 minu...


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    This is the second time I brought in my Jeep Wrangler for an oil change and their express service is really fast. When I mean fast, within 30 minutes they are done! Best of all, their customer service is top notch! I was so frustrated with the other Jeep Dealer I used to go to and now I'm so happy I found Criswell! Thank you for the excellent service Criswell Team!

    Does recommend this dealer
    Came in for service or repair

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  • jeep srt
    May 28, 2017

    Leon was outstanding we spoke to someone else on the phone before coming up, he wasn't there so Leon jumped into action. He was extremely knowledg...


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    Leon was outstanding we spoke to someone else on the phone before coming up, he wasn't there so Leon jumped into action. He was extremely knowledgeable I mean he really knew his stuff. Very nice and professional. Would highly recommend everyone looking to buy, to go see Leon.

    Does recommend this dealer

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  • Bait and Switch! Don't Bother the Drive!
    May 19, 2017

    After "Locking" in the Internet Rate, driving from Fredericksburg (1 1/2 hours) in rush hour, agreeing on a jeep, find out that their internet lo...


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    After "Locking" in the Internet Rate, driving from Fredericksburg (1 1/2 hours) in rush hour, agreeing on a jeep, find out that their internet lock in prices are only for a select few which do NOT include regular people. The internet does not say you have to be Military, or Real estate agents or purchase at the lock in rate. We eventually did come to an agreed price (which was much higher than I wanted to pay), my trade in was much lower than every other dealer around, we signed the agreement, the jeep was to stay to get a minor defect fixed overnight. The next morning I get the call that the price is raised by $2000.00!!! Yes, this is NOT a joke!!! DO NOT BOTHER DRIVING TO THIS DEALER! They are money hungry grubbers. They get you there to rip you off! They can take their jeeps and shove them! There are other dealers out there... Mr. O'Rourke is a rude man... obviously he likes to try to intimidate customers, but I am not one of them!

    Does not recommend this dealer

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  • nice and courteous service so far
    May 18, 2017

    I have taken my car to this service center a few times now, personnel is pleasant, and the work is satisfactory. Oscar is always polite, and ready...


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    I have taken my car to this service center a few times now, personnel is pleasant, and the work is satisfactory. Oscar is always polite, and ready to listen to my inquiries.

    Does recommend this dealer
    Came in for service or repair

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  • Left us with $700 rental charge
    April 4, 2017

    We took our Jeep for service in December. They let it sit for weeks without doing anything while waiting for an email response 'to authorize' them...


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    We took our Jeep for service in December. They let it sit for weeks without doing anything while waiting for an email response 'to authorize' them to start service, an email we did not receive. By the time they started service, our 30 day rental coverage was expiring and we went over. When the vehicle was finally released, it was found defective (faulty transmission). We returned it so that repairs could be completed, had to rent another car. Since the transmission problem was considered part of the same incident, Geico (our insurance) did not cover rental costs. The two car rentals were charged separately. The first charge was covered by Criswell, while the second in the amount of $709.31 they refuse to cover. The salespeople are very friendly and eager to sell you something, while the service department can be a nightmare, and a costly one.

    Does not recommend this dealer
    Came in for service or repair

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  • THE WORST!!!!!!!!!!!!!!
    April 4, 2017

    FIRST OF ALL I PURCHASED A 2016 CHRYSLER 200 BRAND NEW FROM DARCARS JEEP IN MARLOW HEIGHTS. THE TRANSMISSION WAS SLIPPING AND I TOOK IT IN FOR SER...


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    FIRST OF ALL I PURCHASED A 2016 CHRYSLER 200 BRAND NEW FROM DARCARS JEEP IN MARLOW HEIGHTS. THE TRANSMISSION WAS SLIPPING AND I TOOK IT IN FOR SERVICE AT DARCARS LIKE 3 OR 4 TIMES. THEY SAID NOTHING WAS WRONG. SO I STARTED VIDEO RECORDING THE PROBLEMS IT WAS HAVING WHILE I WAS DRIVING. SO THEY REPLACED MY TRANSMISSION AND THE ELECTRICAL SYSTEM AT 13,000 MILES. THE CAR CONTINUED TO HAVE PROBLEMS AFTER THAT. IT SEEMED LIKE EVERY OTHER WEEK I WAS BRINGING IT IN FOR SERVICE!! I MOVED FROM THAT AREA BACK TO GAITHERSBURG, MD AND THAT'S WHEN I STARTED TO TAKE IT TO CRISWELL JEEP IN GAITHERSBURG BECAUSE CHECK ENGINE LIGHTS, AND ALL TYPE OF LIGHTS KEPT COMING ON AND OFF. THEY SAID IT WAS A CYLINDER 3 MISFIRE, AND A COUPLE OTHER CODES CAME ON. THEY HAD IT FOR ABOUT 3 WEEKS. WHEN I PICKED IT UP I TOOK IT RIGHT THAT SAME DAY BECAUSE IT WAS HAVING THE SAME PROBLEMS AS IT DID WHEN I BROUGHT IT IN FOR SERVICE WHICH WAS MY VEHICLE WAS VIBRATING. AND THEY SAID THEY COULDN'T DUPLICATE THE PROBLEM. SO THIS TIME THEY HAD IT FOR ANOTHER WEEK. WHEN I PICKED IT UP IT WAS STILL HAVING THE SAME PROBLEM!! SO I TOOK IT BACK THE NEXT DAY. AGAIN THEY SAID THEY COULDN'T DUPLICATE THE PROBLEM. THEY HAD IT FOR A MONTH THIS TIME AND AGAIN WHEN I PICKED IT UP IT WAS STILL HAVING THE SAME PROBLEM WHICH THEY SAID THEY COULDN'T DUPLICATE. SO I HAD A SERVICE TECH SIT IN THE VEHICLE WITH ME AND WAIT UNTIL HE FELT THE VIBRATION I HAVE BEEN TALKING ABOUT THE WHOLE TIME. HE FELT IT SO THEY SAID IT COULD BE THE TRANSMISSION OR MOTOR MOUNT. THEY REPLACED THE TRANSMISSION MOUNT THIS TIME THEY CALLED ME AND SAID THEY WANTED TO MAKE SURE IT WAS OK TO DRIVE BEFORE THEY GAVE IT BACK TO ME. SO THEY SAID THAT AFTER THEY TOOK IT ON A ROAD TEST IT WAS STILL HAVING THE SAME PROBLEM AND NEED TO REPLACE THE ENGINE. I PICKED IT LAST FRIDAY MARCH 24TH, 2017 AND I NOTICED MY WINDSHIELD WAS CRACKED SO THEY SAID THEY WOULD REPLACE IT BUT DIDN'T GIVE ME A DATE. SO I CALLED MONDAY MARCH 27TH AND THEY TOLD ME TO BRING IT IN SO THEY COULD REPLACE THE WINDSHIELD BUT THEY ALSO WANTED TO TAKE ANOTHER LOOK AT THE VEHICLE TO MAKE SURE EVERYTHING IS OK WITH MY VEHICLE WHICH THEY SHOULD HAVE DONE BEFORE THEY GAVE IT BACK TO ME. THEY SAID THEY WILL ONLY HAVE IT FOR 2 DAYS AND IT'S BEEN OVER A WEEK SMH!!!!!! THIS WHOLE TIME THEY NEVER ANSWER THE PHONE, DON'T CALL ME BACK EVER!!!!! I'VE TRIED CALLING CORPORATE ABOUT THIS SINCE I HAD THE CAR AND THEY WILL NOT CALL YOU BACK EITHER, IVE SPOKEN TO THE SERVICE MANAGER 3 OR 4 TIMES AND HE TOLD ME HE WOULD CALL ME BACK BUT NEVER HAS!!!!!! I WILL NBEVER EVER EVER EVER EVER BUY ANOTHER CHRYSLER PRODUCT IN MY LIFE AND I SUGGEST YOU DO THE SAME IF YOUR READING THIS!! YOU WOULD THINK THAT IF YOUR COMPANY IS KNOWN FOR A CRAPPY PRODUCT THEY WOULD HAVE GREAT CUSTOMER SERVICE BUT NO NOT AT ALL. I EVEN TRIED TO GET THEM TO BUY THE CAR BACK BUT THEY DENIED MY CLAIM. THIS HAS BEEN THE WORST EXPERIENCE IN MY LIFE. THEY SAID MY CAR SHOULD BE DONE TODAY BUT IVE ALREADY CALLED THEM 3 TIMES AND CAN'T GET IKN CONTACT WITH MY SERVICE REP (NOT A SURPRISE THERE) ASKED FOR THE MANAGER NO ANSWER OF COURSE!!!

    Does not recommend this dealer
    Came in for service or repair

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  • Great
    April 4, 2017

    Great customer service. Salesman worked well with my needs and was capable of answering any questions I had. Definitely would recommend Criswell. ...


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    Great customer service. Salesman worked well with my needs and was capable of answering any questions I had. Definitely would recommend Criswell. Thanks for everything.

    Does recommend this dealer

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  • Drove 2 hours for nothing
    April 2, 2017

    My brother and I were invited to Criswell by salesman Adam to test drive a 2012 Nissan Frontier from Central PA on Sunday, 4/2. We arrived for ou...


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    My brother and I were invited to Criswell by salesman Adam to test drive a 2012 Nissan Frontier from Central PA on Sunday, 4/2. We arrived for our 2:00 appointment to find no Adam and no truck. We were told that the truck was sold last night, didn't anyone tell you? Our reply was "No" causing the workers listening to the conversation to smile and shake their heads. Where is professionalism, customer service, integrity? Harry Creswell III should be embarrassed at the lack of everything that his name is associated with at this dealership. Creswell, a name you can trust? Embarrassing!

    Does not recommend this dealer

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