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Untrustworthy and liars would not buy gum from theses guys. They will say anything to sell a car and if you question them they get angry. Serious anger... issues.
BUYER BEWARE AND FOREWARNED 3/1/20 My professional experience. I sold Toyotas for 2yrs and was about to be appointed the internet sales manager of the... dealership before recruited to another profession with another company. I know the industry very well. My process with purchasing any used vehicle is to run a Carfax report, and if the carfax is clean, move on t the next step to put in a full due diligence assessment. The next step involves taking the car to the same brand dealership to run it through their certified pre-owned inspection process at my own expense to see what the vehicle may need, if anything. If the car passes with flying colors or needs some minor fixes, I negotiate that into the deal and purchase the car. If it fails, I move on to the next. I've done this with my last three used car purchases, and every dealership has been happy and willing to allow this process to take place. It has served me very well with my last three car purchases, and I highly suggest everyone do it if you have the roughly $500.00 it takes to be this thorough. Here is my experience today, 3/1/20, with Vern over the phone. Vern stated he picked up the 2011 Red Volvo C70 convertible he has listed on his website from a dealership in MA that he deals with regularly. He said the vehicle has not been in any accidents, and it has a clean carfax. He said the paint looked all original when I asked about it. I asked him if he could give me the VIN so I could run a carfax, which he said he would. As I began to tell him what my process was, he stated he would not allow me to take the car to a Volvo dealership, red flag number one. I tried to explain to him what my process was and how well it works for me all at my own expense. He said he would not do or allow what I wanted to do because Volvo is selling the same product as what he's trying to sell me. I asked him one more time, and he said no, so I called him an idiot that does not want to sell a vehicle. Vern, I'm sorry for calling you an idiot. It was unprofessional. I forgot my salse training to agree, identify the issue, and then overcome it. The Concord Volvo dealership doesn't have any Volvo convertibles. So what is Vern really worried about? They don't have what I'm interested in, but they can tell me what condition the vehicle is actually in and what it may or may not need. My final assessment as both a former car sales professional and used car purchaser is that Vern is not willing to do this because he isn't willing to stand behind his product or his word. I can say this because every single dealership I have worked with over the last 3 used car purchases in NH and CT has allowed this process. I can say this as a former care sales professional because we believed in our product, as did I when I was selling them. You stand behind what you sell because you believe in it and are willing to allow it to be proven. Vern wasn't even willing to listen to what I to say or stand behind his product and has lost a sale and produced this review. Vern, I challenge you to this process. If you truly stand behind what you sell, you'll meet my challenge for all to see, and if you do, you may even increase your google reviews. After all, they may be low for a reason. Don't you want to improve the reputation of your dealership??
This is what abused auto center is all about. Knowledgeable staff Great selection Clean facility You can tell these guys have been around for a long... time and really have it figured out !
I shopped at 3 other dealerships and then found these guys. Great selection of vehicles that all appear to be in great shape. Definitely worth a look if... shopping used. They were very helpful from start to finish.
Traveling from Mass I was a little hesitant but glad I took the initiative, very good experience with a great facility that put my mind at ease, plenty... to choose from but I did not stray and ending up buying the vehicle I had driven for and three months later am very pleased !
great experience from start to finish, the vehicle was just as described on the phone, very relaxed atmosphere but excellent service and knowledge, they... even went out of their way to pick me up at the airport.
The best way to describe this dealership is a cut above, great facility- sales help-selection and quality of vehicles . Definitely worth a look if shoping... preowned !
I traveled 2.5 hours to look at a vehicle that I was told had been throughly inspected by shop, top to bottom. During test drive, the check engine, low... oil pressure lights came on. The sales staff thought it was no big deal, probably just a sensor glitch. They had the shop inspect, and said it needed an oil change. In my experience, an oil change has a different dash indication. Plus, how does a thoroughly inspected vehicle not already get an oil change?? They tried to pressure me into putting a down payment. I declined. Vern, the owner, will now not return my call. I suspect they knew about oil problem all along. They have lost my trust.
after looking online and visiting 3 other dealers with a good truck selection I found exactly what I was looking for at Certified. great experience from... start to finish.
good clean operation, great selection and knowledgable salesman. give them a try you owe it to yourself if shopping used. I have been there twice and equally... happy each time.