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Reviews

Average Ratings

3.6
Average based on 14 reviews.
  • Premium Products, Below Standard Customer Service

    Just say no! At least that's how the sales manager responded to my request for a ride home (less than 1 mile away) on a hot day in Florida. His ra...


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    Just say no! At least that's how the sales manager responded to my request for a ride home (less than 1 mile away) on a hot day in Florida. His rationale was there was no porter on duty however there were also no customers on the lot and a staff of 10+ available to serve customers. I guess I didn't qualify as a customer anymore since I was returning a lease after 2 years. The car was the third of three Infiniti's I've purchased over the last 7 years and after this experience certainly my last. If Nissan wants to play in the premium space, the service has to be superior. This experience was a microcosm of the larger struggle of Nissan to obtain and retain customers for it's "premium" brand.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Terrific Service

    Our recent visit at Lauderdale Infiniti definitely exceeded one's "satisfaction" expectations. Starting with the scheduling of timely service and ...


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    Our recent visit at Lauderdale Infiniti definitely exceeded one's "satisfaction" expectations. Starting with the scheduling of timely service and being welcomed by Thomas Ignizio, all when very well. He kept us well informed of repair details, part ordering as well as providing accurate progress status for potential service completion. We appreciate the efforts of "Holman's Infiniti Team" in resolving our QX56's needs, hence, making for a pleasurable service experience... Thanks again.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Purchased a 2012 Infinity G37S

    Purchased a 2012 Infinity G37 Sport from Lauderdale Infinity. The sales lady contacted me right away when I inquired from cars.com and She met me ...


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    Purchased a 2012 Infinity G37 Sport from Lauderdale Infinity. The sales lady contacted me right away when I inquired from cars.com and She met me at the dealership the following morning. We took the car for a test drive and I noticed that some of the door trim plates were damaged. They stood up for the problem and replaced the trim plates while we wrote up the sale (I was Impressed). Lisa made the entire sales experience easy and enjoyable also made sure all of the repairs were taken care of, filled up the gas tank, and gave me the keys to a completely clean car. She followed up with me a few times since the purchase to make certain I was satisfied with my purchase. I would suggest this dealership to anyone. See Lisa Lynn she will make sure you are completely satisfied with your purchase.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellent sales service

    Drove 4 hours to get to this dealer because the vehicle price was so good. Wasn't sure what to expect but found it was not only the best price I c...


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    Drove 4 hours to get to this dealer because the vehicle price was so good. Wasn't sure what to expect but found it was not only the best price I could find, but in showroom condition even though it was a 2010. So the quality of the vehicle I was offered was WAY BEYOND expectations. The salesman's name was Paul and I was very impressed with his low pressure sales and honesty. He even showed me the screen showing what the dealer costs were so I felt comfortable I was getting as good a deal as I could. He went over every cost that I would expect so I had no last minute surprises. I would highly recommend him to anyone and would go back to him if I was buying a car in the future. You experiences may differ but if the other salesmen were anything like what i received then this is a great place to buy a car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Drove 200 miles twice to do business here.

    After being blocked out by every dealership in Central Florida back in 2013 because they were all inflating the prices of the new JX35 (now called...


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    After being blocked out by every dealership in Central Florida back in 2013 because they were all inflating the prices of the new JX35 (now called the QX60), we called Lauderdale Infiniti and they welcomed us. Everyone needs a 'car guy' they can call that will 'get real.' Jay Rellis is that man for Infiniti. Negotiating a car should be fast and easy. With Jay it is. My wife and I have been leasing our vehicles for more than 20 yrs. We do our homework and then expect dealerships to fall in line with our findings. Lauderdale Infiniti has come through for us twice. No problems whatsoever. A lot goes through your mind when you are driving 200 miles to pick up a car. They rolled the red carpet out for us each time. On the Fourth of July we spent all of five minutes negotiating with Jay over the phone but were unsure of the color we wanted. Out of some 35 cars in inventory Jay picked out a car for us- the only red car on the lot (Midnight Garnet). Of course we had our pick of the litter but we fell in love. After putting 50K on a 2013 JX (QX) I can tell you this is a great car.The model does not appear to have changed for '15. The changes are where you can't see it. Every button you push has been enhanced on the new model. The new transmission is flawless perfection and now has a 7th gear. Acceleration is smooth and this model is even more fun to drive than the first model in '13. I never tire of driving this car. Even the emergency brake has been modified in the '15. We shopped the competition hard. Volvo XC90 does not ride as nice and you cannot 'squat' or put your feet back because they hit a box that protrudes from under the seat. There is also engine noise and the 'all around view monitor' is not available until '17 (sold out in '16). Mercedes is smaller and as you drive you are thrown left and right as the car pitches back and forth. Lexus RX sits high, is smaller, has no style whatsoever and you can't even adjust the display brightness. In fact let's face it, the MDX just blends in horribly as well. This car is the classiest and the most reliable. It is truly the king of the road in this segment. If your like us there are car dealerships that you can't believe actually sell cars. Sales people that don't listen and have no respect for your time. We all long to meet someone that is competent, experienced and professional. Jay Rellis is all of that and... if you ask him nicely, he just might take your pet dogs for a ride around the parking lot in the company golf cart. You can't beat that!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Best Service in Town

    Paul in Sales/Finance is the best and Ray in Service is a true professional.


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    Paul in Sales/Finance is the best and Ray in Service is a true professional.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Do not bother with emails

    I was very disappointed with the communication or lack thereof. I sent a request on their website that included questions about a particular vehic...


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    I was very disappointed with the communication or lack thereof. I sent a request on their website that included questions about a particular vehicle including price and dealer fees. The email was quickly was followed up by an auto generated response from Richard Lincoln that contained no answers to my questions. I responded to that email restating everything in my initial request. 5 hours later I still did not get a response so I sent another email to see if they were able to get any answers. my questions were, was there any wiggle room on the price of the car, are there any additional fees other Tha tax title and tag, that I did not live in the area and would be travelling to purchase the car if we were able to get numbers figured out, and that I would prefer to be contacted by email, not by phone. one hour later I receive a phone call which I cannot answer at work. Richard Lincoln left me a message stating I got your email give me a call back to set up a time for you to test drive the car. I sent another couple of emails after that with no personal response including emails to the preowned sales manager. I will not do business with anyone who refuses to acknowledge me with a personal email, denies my requests, and cannot answer simple basic questions. I am really frustrated because the cars they had listed on their website and cars.com seemed very nice and very reasonably priced.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Would recommend

    Lisa, Alan and the entire staff, including GM and finance manager were very helpful and met all of our expectations. We actually leased two vehicl...


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    Lisa, Alan and the entire staff, including GM and finance manager were very helpful and met all of our expectations. We actually leased two vehicles; mine QX70 and my husband's QX80. We are both very pleased with the entire experience and would recommend Lauderdale Infiniti. Thank you!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Internet sales effort is horrible

    I found a car on cars.com that I was interested in (2007 Acura MDX), and emailed the contact person listed. Well, none of my questions were answer...

    Dealer Response

    Multiple e-mails were sent to the customer. The customer did not provide a phone number.


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    I found a car on cars.com that I was interested in (2007 Acura MDX), and emailed the contact person listed. Well, none of my questions were answered and none of my emails received replies. I did receive emails from them, but they were all generic. I even emailed the sales manager, and have heard nothing. This place doesn't know how to do business in today's internet world, so this review is just for that part of the process. They may be great in person, but as far as I'm concerned they shouldn't even bother listing autos online.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Multiple e-mails were sent to the customer. The customer did not provide a phone number.


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  • 5 solid gold stars

    I bought a used 2008 toyota prius. I traded in 2 cars, a corvette and nissan versa and paid the trade difference. Great fun experience. Usually I ...


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    I bought a used 2008 toyota prius. I traded in 2 cars, a corvette and nissan versa and paid the trade difference. Great fun experience. Usually I leave a car dealership mad. But not this time. Lewis rich was great. He has been selling cars for a long time and is a true professional. They made me a fair trade in for both my cars, and trade difference that I could live with. I left the dealership happy. Love my prius. If you have been shopping for a car, go see Lewis Rich at Lauderdale infinity and you will get a fair deal. You will leave happy.if I ever need a car in the future, Lewis rich at Lauderdale Infiniti will be my first and only choice. This is what buying a car should be like. Some negotiating, and the customer leaves happy. Remember that car dealers are in business to make money. They will not give you retail for your trade. You will get fair market trade in value. A plus plus. Great dealership. 5 gold stars.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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