Keyser Cadillac

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
160 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    June 18, 2019

    Keyser Cadillac is the best in the business. They made buying a car easy. I was taken care of and had all of my questions answered right away. They worked... with me every step and was very helpful with the purchasing process. I recommend this dealership to everyone. I am so happy with my xt4. Amazing car and even better dealership. My salesman took care of me and helped me get the car I wanted.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Trevor, congratulations on your new XT4. We sincerely appreciate you taking the time to leave us this kind review. We always strive to provide top qua...lity service to every guest, and are pleased to hear that you enjoyed your experience here at Keyser Cadillac. Please do not hesitate to reach out if there is anything else we can do for you. Happy motoring!

  • 1.0 out of 5
    May 23, 2019

    Ordered an XT-4 with all available safety features and was supplied with a model which lacked the adaptive cruise control feature, which I did not discover... until some weeks later. I am a senior citizen and had learned to appreciate the adaptive cruise control which was available on my trade an Infiniti QX-50. Was completely stonewalled by the dealer in attempting to make amends.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Harvard, first of all thank you so much for your feedback and business. We apologize for any miscommunication during your sale. The XT4 that you purch...ased was not a factory order, but a vehicle that was located at a different dealer. The vehicle we located for you was based on our understanding of what you were looking for. Unfortunately, at this time we cannot break your lease agreement with GM Financial. However our General Manager, Mark Taggart, is more than willing to speak with you in regards to how we can make this right. Please reach out to him (716-634-4100) at your earliest convenience. We look forward to working on this with you, as your satisfaction is important to us.

  • April 6, 2017

    All of the people are personable and professional. The facilities are clean and the sales personnel are the best. Keyser is class organization from top... to bottom.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Stephanie, it is wonderful to hear such great things about our dealership! Thank you for taking the time to share your experience with us, and for you...r business! Take care!

  • 1.0 out of 5
    July 16, 2018

    Did not do a simple check to see if the repair fixed the problem. Took me 2 minutes to check and determine the problem was not fixed. Unbelievable!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We appreciate this feedback and would like to sincerely apologize. Please give our service manager, Gregg Rohrdanz, a call at 634-4100 so we can sched...ule an appointment at your convenience. We would be more than happy to come pick up your vehicle for you, in hopes of lessening any inconvenience this may have caused. Please reach out to us with a little more information so we may understand how we can best help you. Thank you for your business and we look forward to hearing from you.

  • 5.0 out of 5
    May 24, 2018

    Great dealership with a great staff. I would recommend them to anyone shopping for a new or used car. The entire buying process was smooth and comfortable.... Thank you to TJ in sales, Tracy in finance and Mark, sales manager!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Rick, thank you for this wonderful review, and for your business. We are happy to hear you found our team so supportive during your experience. Please... let us know if there is anything else we can do for you! Wishing you many safe and happy miles in your new vehicle!

  • 5.0 out of 5
    April 5, 2017

    The environment so friendly and welcoming. Everyone is so polite and professional. It's always a pleasure when I come in.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    April, we are very happy we could provide you with a positive experience! Many thanks for this wonderful feedback!

  • 5.0 out of 5
    March 31, 2017

    This was my first Cadillac purchase and my first purchase of an American made car in almost 20 years.I found the dealership was able to meet and exceed... my expectations. The sales process was pressure free and everyone from the salesman Ray, the business mgr Ann, and the Sales manager Rob were outstanding. I'm loving y new XT5 and couldn't be happier. Cadillac has certainly come a long way and makes me believe in the American car quality again! Great job.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Guy, we're so glad that we were able to go above and beyond your expectations! Thank you for taking the time to leave us this wonderful feedback about... your visit! Please let us know if there is anything else we can do for you; we are more than happy to help! Enjoy your new Cadillac!!

  • 5.0 out of 5
    February 25, 2017

    Dan pfeil was informative, helpful, courteous and made giving up my money a not so hard thing to do

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Glen, thank you; we appreciate your feedback!

  • 5.0 out of 5
    February 23, 2017

    I had a great experience. The whole maintenance department was great. Very friendly and Andy was so nice at 7:30am. The time frame they gave me was point... on and they offered courtesy shuttle and coffee and muffins. They are fantastic to deal with.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Marla, we are so pleased you enjoyed your visit to Keyser Cadillac! Thank you again for the great review!

  • 5.0 out of 5
    January 18, 2017

    Excellent employees, all of them went out of there way to see to it that my visit went very very well. I will go back to the same dealer again and again.... The best part was the parts clerk named Mark, he was truly interested in my problem and found the very best result for me. He went above what expected of him by me. It was in a word a 'Pleasant'.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
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