Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 5:30 PM

Keyser Cadillac Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 6:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

7:00 AM - 1:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2017

Voted Cadillac Dealer of the Year 2015! Keyser Cadillac is WNY'S oldest and only exclusive Cadillac dealer since 1959. S

...

elling and servicing New, Certified Pre-Owned and Used Cadillac's.

"Serving WNY since 1959!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
158 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    July 16, 2018

    Did not do a simple check to see if the repair fixed the problem. Took me 2 minutes to check and determine the problem was not fixed. Unbelievable!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate this feedback and would like to sincerely apologize. Please give our service manager, Gregg Rohrdanz, a call at 634-4100 so we can sched...ule an appointment at your convenience. We would be more than happy to come pick up your vehicle for you, in hopes of lessening any inconvenience this may have caused. Please reach out to us with a little more information so we may understand how we can best help you. Thank you for your business and we look forward to hearing from you.

  • 5.0 out of 5
    May 24, 2018

    Great dealership with a great staff. I would recommend them to anyone shopping for a new or used car. The entire buying process was smooth and comfortable.... Thank you to TJ in sales, Tracy in finance and Mark, sales manager!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Rick, thank you for this wonderful review, and for your business. We are happy to hear you found our team so supportive during your experience. Please... let us know if there is anything else we can do for you! Wishing you many safe and happy miles in your new vehicle!

  • April 6, 2017

    All of the people are personable and professional. The facilities are clean and the sales personnel are the best. Keyser is class organization from top... to bottom.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Stephanie, it is wonderful to hear such great things about our dealership! Thank you for taking the time to share your experience with us, and for you...r business! Take care!

  • 5.0 out of 5
    April 5, 2017

    The environment so friendly and welcoming. Everyone is so polite and professional. It's always a pleasure when I come in.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    April, we are very happy we could provide you with a positive experience! Many thanks for this wonderful feedback!

  • 5.0 out of 5
    March 31, 2017

    This was my first Cadillac purchase and my first purchase of an American made car in almost 20 years.I found the dealership was able to meet and exceed... my expectations. The sales process was pressure free and everyone from the salesman Ray, the business mgr Ann, and the Sales manager Rob were outstanding. I'm loving y new XT5 and couldn't be happier. Cadillac has certainly come a long way and makes me believe in the American car quality again! Great job.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Guy, we're so glad that we were able to go above and beyond your expectations! Thank you for taking the time to leave us this wonderful feedback about... your visit! Please let us know if there is anything else we can do for you; we are more than happy to help! Enjoy your new Cadillac!!

  • 5.0 out of 5
    February 25, 2017

    Dan pfeil was informative, helpful, courteous and made giving up my money a not so hard thing to do

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Glen, thank you; we appreciate your feedback!

  • 5.0 out of 5
    February 23, 2017

    I had a great experience. The whole maintenance department was great. Very friendly and Andy was so nice at 7:30am. The time frame they gave me was point... on and they offered courtesy shuttle and coffee and muffins. They are fantastic to deal with.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Marla, we are so pleased you enjoyed your visit to Keyser Cadillac! Thank you again for the great review!

  • 5.0 out of 5
    January 18, 2017

    Excellent employees, all of them went out of there way to see to it that my visit went very very well. I will go back to the same dealer again and again.... The best part was the parts clerk named Mark, he was truly interested in my problem and found the very best result for me. He went above what expected of him by me. It was in a word a 'Pleasant'.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 16, 2016

    Keyser has an amazing team and great service! I am treated like family Every time I go to Keyser! They are always quick,caring and treat my car the way... I would treat it :) I always leave happy.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Wow, thank you for this awesome review, Amanda! It's so great to hear how much you enjoy working with our team here at Keyser Cadillac and we'll be he...re for you if there's ever anything else you need. Thanks again!

  • 5.0 out of 5
    October 30, 2015

    I was in town from out of state but was having a few issues with a check engine light and how my ATS was running. So, I called Keyser and was told to bring... the car right in and once I walked in the customer service rep greeted me and took the car right in. They addressed the check engine light, a slight rattle from under the car, and took care of a few recalls on the car that I had been putting off. They gave me a ride back while I waited and called in about two hours and had everything taken care of and the car washed. They were well aware that I was from out of state and would most likely not have to visit their dealership again, but they treated me with great respect and did a great job to get me in and out and on my way. Thanks for the great service.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service..., and I am extremely happy to hear that Keyser Cadillac service team was able to satisfy that. Don't hesitate to reach out if you are in the area again and if in case you have any further questions or needs. Best regards, The Keyser Cadillac Team

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