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Reviews

Average Ratings

5.0
152 lifetime reviews.
  • My visit to Keyser Cadillac repair shop

    Excellent employees, all of them went out of there way to see to it that my visit went very very well. I will go back to the same dealer again and...


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    Excellent employees, all of them went out of there way to see to it that my visit went very very well. I will go back to the same dealer again and again. The best part was the parts clerk named Mark, he was truly interested in my problem and found the very best result for me. He went above what expected of him by me. It was in a word a 'Pleasant'.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • great experience

    I had a great experience. The whole maintenance department was great. Very friendly and Andy was so nice at 7:30am. The time frame they gave me w...


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    I had a great experience. The whole maintenance department was great. Very friendly and Andy was so nice at 7:30am. The time frame they gave me was point on and they offered courtesy shuttle and coffee and muffins. They are fantastic to deal with.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Most caring dealer around

    Keyser has an amazing team and great service! I am treated like family Every time I go to Keyser! They are always quick,caring and treat my car th...

    Dealer Response

    Wow, thank you for this awesome review, Amanda! It's so great to hear how much you enjoy working with our team here at Keyser Cadillac and we'll b...


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    Keyser has an amazing team and great service! I am treated like family Every time I go to Keyser! They are always quick,caring and treat my car the way I would treat it :) I always leave happy.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Wow, thank you for this awesome review, Amanda! It's so great to hear how much you enjoy working with our team here at Keyser Cadillac and we'll be here for you if there's ever anything else you need. Thanks again!


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  • Exceptional customer service.

    I was in town from out of state but was having a few issues with a check engine light and how my ATS was running. So, I called Keyser and was told...

    Dealer Response

    Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional ser...


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    I was in town from out of state but was having a few issues with a check engine light and how my ATS was running. So, I called Keyser and was told to bring the car right in and once I walked in the customer service rep greeted me and took the car right in. They addressed the check engine light, a slight rattle from under the car, and took care of a few recalls on the car that I had been putting off. They gave me a ride back while I waited and called in about two hours and had everything taken care of and the car washed. They were well aware that I was from out of state and would most likely not have to visit their dealership again, but they treated me with great respect and did a great job to get me in and out and on my way. Thanks for the great service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Keyser Cadillac service team was able to satisfy that. Don't hesitate to reach out if you are in the area again and if in case you have any further questions or needs. Best regards, The Keyser Cadillac Team


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  • Finding the right car

    The Staff at Keyser Cadillac were friendly, helpful and attentive. An although I didnt purchase a vehicle I would recommend them for anyone lookin...

    Dealer Response

    Thank you for leaving us this great review. We are very happy to hear that we could be so helpful and attentive during your recent visit with us. ...


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    The Staff at Keyser Cadillac were friendly, helpful and attentive. An although I didnt purchase a vehicle I would recommend them for anyone looking for a car.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving us this great review. We are very happy to hear that we could be so helpful and attentive during your recent visit with us. If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Best, The Keyser Cadillac Team


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  • PAUL ROCKS!

    Best car buying experience of my life! Great customer service! Thank you again Paul for making this such a wonderful hassle free experience!

    Dealer Response

    Jessyca, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in te...


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    Best car buying experience of my life! Great customer service! Thank you again Paul for making this such a wonderful hassle free experience!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jessyca, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It's quite an accomplishment to hear that Paul and our team provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Best, The Keyser Cadillac Team


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  • Personal Service

    While at the dealership, my salesman made a point to say hello, and ask about NY experience /satisfaction with my vehicle. Nice personal touch.

    Dealer Response

    Deborah, thanks for this great review! We make sure that our employees are courteous and personable, and we're glad to hear you were able to perce...


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    While at the dealership, my salesman made a point to say hello, and ask about NY experience /satisfaction with my vehicle. Nice personal touch.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Deborah, thanks for this great review! We make sure that our employees are courteous and personable, and we're glad to hear you were able to perceive this during your visit. We appreciate your business and look forward to serving you again! Also, stay connected with us between visits on Facebook and Twitter. Best regards, The Keyser Cadillac Team


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  • Great Dealership

    Fist things first...Paul Tiernan is awesome and a great asset to your dealership. It is because of his follow up and customer focus, that I'm am b...

    Dealer Response

    James, it was a pleasure to read about your recent purchase experience. Congratulations on your new 2015 ATS! Paul is a key component of our team ...


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    Fist things first...Paul Tiernan is awesome and a great asset to your dealership. It is because of his follow up and customer focus, that I'm am back, in a Cadillac, (and thrilled to be)! I am, also, glad to be back in the Keyser family. The personal level of attention is something you just don't get, at other dealerships. As for the car....the 2015 ATS is incredible. Thank you.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    James, it was a pleasure to read about your recent purchase experience. Congratulations on your new 2015 ATS! Paul is a key component of our team and will be thrilled to hear how his great customer service has produced another satisfied customer. We appreciate your business, and we look forward to seeing you again in the future! In the meantime, be sure to stay connected with us on Facebook and Twitter. Best regards, The Keyser Cadillac Team


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  • USUAL GREAT SERVICE EXPERIENCE

    AS EXPECTED THE SERVICE WAS EXCALLENT, ADAM AND HIS CREW DID A GREAT JOB AS USUAL, THANK YOU AS ALWAYS,

    Dealer Response

    Patrick, we would like to extend our gratitude to you for taking the time to give us your feedback. It is wonderful to hear that Adam and our staf...


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    AS EXPECTED THE SERVICE WAS EXCALLENT, ADAM AND HIS CREW DID A GREAT JOB AS USUAL, THANK YOU AS ALWAYS,

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Patrick, we would like to extend our gratitude to you for taking the time to give us your feedback. It is wonderful to hear that Adam and our staff consistently provided you with top quality service! We really appreciate this feedback and we'll be certain to share it with them. Thank you and if you need anything else, please don't hesitate to let us know! Best regards, The Keyser Cadillac Team


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  • Keyser is Terrific

    Adam at the outside desk was fantastic, offering great customer service. As always, every one does an excellent job. Thank you.

    Dealer Response

    Michelle, thank you for taking the time to write this great review! It is wonderful to hear that our team always provides you with outstanding cus...


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    Adam at the outside desk was fantastic, offering great customer service. As always, every one does an excellent job. Thank you.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Michelle, thank you for taking the time to write this great review! It is wonderful to hear that our team always provides you with outstanding customer service and great experiences. We appreciate your loyal business and keep us updated if there's anything else we can do for you. Best regards, The Keyser Cadillac Team


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