Reviews

Average Ratings

4.8
184 lifetime reviews. Includes reviews of Keyser Cadillac from DealerRater.com
  • Great Dealership!!

    All of the people are personable and professional. The facilities are clean and the sales personnel are the best. Keyser is class organization fro...


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    All of the people are personable and professional. The facilities are clean and the sales personnel are the best. Keyser is class organization from top to bottom.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • only changed the oil
    November 2, 2017

    I took my Cadillac in for required maintenance. When I checked the tire air pressure, after they told me that they checked it, I found that they i...

    Keyser Cadillac

    We thank you for your feedback and sincerely apologize for overlooking your tire pressures. This is not normal business practice for Keyser Cadil...


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    I took my Cadillac in for required maintenance. When I checked the tire air pressure, after they told me that they checked it, I found that they in fact had not checked it because the pressure was low in all four tires. I had to return it and made them put air in the tires to bring them up to the recommended pressure. This makes me wonder that if they didn't do a simple thing like checking the air pressure in the tires, what else didn't they do that is required on the list of things to be checked.

    Does recommend this dealer
    Came in for service or repair
    Keyser Cadillac

    We thank you for your feedback and sincerely apologize for overlooking your tire pressures. This is not normal business practice for Keyser Cadillac. Please feel free to stop in anytime for us to re-check your tires. We appreciate your business and hope to see you again soon.


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  • A very great experience
    November 1, 2017

    Steve was a terrific salesman. He took the time and showed us every feature of the vehicle. I will highly recommend Steve and this dealership. I w...

    Keyser Cadillac

    That is great to hear! We appreciate your reccommendation. Don't forget we offer a courtesy follow-up delivery incase you need some extra time lea...


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    Steve was a terrific salesman. He took the time and showed us every feature of the vehicle. I will highly recommend Steve and this dealership. I would also like to say how great Anne was with helping us get approved.

    Does recommend this dealer
    Keyser Cadillac

    That is great to hear! We appreciate your reccommendation. Don't forget we offer a courtesy follow-up delivery incase you need some extra time learning all the functions of your new vehicle! Until next time, happy motoring!


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  • Great!!!
    October 27, 2017

    I am over please with the sales and service I have received at Keyser .. This is the third Cadillac in my household in the past few years. We are ...

    Keyser Cadillac

    Tasha, exceeding your expectations is what we strive for. It's wonderful to hear your experience was such a positive one. Thank you for your cont...


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    I am over please with the sales and service I have received at Keyser .. This is the third Cadillac in my household in the past few years. We are pleased and will be back and Paul is great!!!

    Does recommend this dealer
    Keyser Cadillac

    Tasha, exceeding your expectations is what we strive for. It's wonderful to hear your experience was such a positive one. Thank you for your continued loyalty! Enjoy your new Cadillac, we look forward to your next visit!


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  • Great Sales Department
    October 24, 2017

    My consultant did a great job and provided great service and information on my vehicle which was purchased in a timely fashion. I am very happy wi...

    Keyser Cadillac

    Donald, thank you for your continued loyalty! It is our goal to provide you with a hassle-free, comfortable sales experience. Thank you for sharin...


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    My consultant did a great job and provided great service and information on my vehicle which was purchased in a timely fashion. I am very happy with my fifth Escalade.

    Does recommend this dealer
    Keyser Cadillac

    Donald, thank you for your continued loyalty! It is our goal to provide you with a hassle-free, comfortable sales experience. Thank you for sharing your feedback and we look forward to your next visit! Happy travels in your new Escalade!


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  • Great customer service
    October 17, 2017

    This is the 3rd vehicle I've purchased from Keyser and I've been satisfied every time. Always accommodating and speedy on deliveries, I couldn't h...

    Keyser Cadillac

    Roland, thank you for your continued business! We greatly appreciate you as a customer. Enjoy your new Cadillac!


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    This is the 3rd vehicle I've purchased from Keyser and I've been satisfied every time. Always accommodating and speedy on deliveries, I couldn't have asked for more.

    Does recommend this dealer
    Keyser Cadillac

    Roland, thank you for your continued business! We greatly appreciate you as a customer. Enjoy your new Cadillac!


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  • Great Dealership
    October 14, 2017

    The employees are great at Keyser and go above and beyond to help you. I've always dealt with Steve, and he and Mark have always made the deal si...

    Keyser Cadillac

    Patty, we are thrilled to hear you had such a wonderful car buying experience! Thank you for acknowldging our dedicated staff- it is truly our ple...


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    The employees are great at Keyser and go above and beyond to help you. I've always dealt with Steve, and he and Mark have always made the deal simple and easy and to the point - no back and forth business. This time I also got the pleasure of meeting Rocco who explained the vehicle and did an excellent job. I also can't forget to acknowledge the service department who never make any question you ask about your vehicle seem stupid. I must also acknowledge Ann who made the paperwork a breeze and a nice person to talk to, Thanks again Keyser !!!

    Does recommend this dealer
    Keyser Cadillac

    Patty, we are thrilled to hear you had such a wonderful car buying experience! Thank you for acknowldging our dedicated staff- it is truly our pleasure! We look forward to seeing you in the future.


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  • Nothing but class!
    October 11, 2017

    I can not emphasize enough how welcoming & accommodating the staff at Keysar Cadillac is. Mark & John made the sales process so easy for me. From ...

    Keyser Cadillac

    Mike, that is wonderful to hear! Your comfort and complete satifaction are our main priorities. Enjoy your new Cadillac and we look forward to you...


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    I can not emphasize enough how welcoming & accommodating the staff at Keysar Cadillac is. Mark & John made the sales process so easy for me. From the initial test drive, to taking the vehicle overnight, & working through the payment options for me. Typically, I dread the entire car buying process but this experience with Mark & his staff put me so at ease that I can not wait until my next car purchase at Keysar!

    Does recommend this dealer
    Keyser Cadillac

    Mike, that is wonderful to hear! Your comfort and complete satifaction are our main priorities. Enjoy your new Cadillac and we look forward to your next visit!


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  • Exceptional
    October 10, 2017

    I was very pleased with my buying experience at Keyser Cadillac. The staff in friendly and accommodating. The whole buying experience was effic...

    Keyser Cadillac

    DJ, thank you for sharing your experience with us! We are so happy to hear you had such an easy delivery. Thank you for your patronage; many safe ...


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    I was very pleased with my buying experience at Keyser Cadillac. The staff in friendly and accommodating. The whole buying experience was efficient and didn't waste a whole day. Great people. Thank you again, Keyser Cadillac!

    Does recommend this dealer
    Keyser Cadillac

    DJ, thank you for sharing your experience with us! We are so happy to hear you had such an easy delivery. Thank you for your patronage; many safe and happy miles in your new Cadillac!


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  • The process was smooth and easy thanks to Paul!
    October 9, 2017

    I appreciate the option of leasing the courtesy vehicle. The trade in to a lease was a good choice for us. Paul was helpful and responsive to ou...

    Keyser Cadillac

    Thank you for your patronage! Many safe and happy miles in your new Cadillac!


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    I appreciate the option of leasing the courtesy vehicle. The trade in to a lease was a good choice for us. Paul was helpful and responsive to our needs. I would definitely shop here again!

    Does recommend this dealer
    Keyser Cadillac

    Thank you for your patronage! Many safe and happy miles in your new Cadillac!


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