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Reviews

Average Ratings

4.8
41 lifetime reviews. Includes reviews of Serra Mazda from DealerRater.com
  • Awesome Experience

    I purchased a vehicle from Serra Mazda recently and was amazed by the ease of the process. Tony did an amazing job with explaining and his attenti...


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    I purchased a vehicle from Serra Mazda recently and was amazed by the ease of the process. Tony did an amazing job with explaining and his attention to detail with the deal itself. The entire staff was helpful and accommodating. I would recommend letting this dealership have the opportunity to earn your business. Not your typical dealership. A+ on the scorecard.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Stephen Kennedy

    Great experience! Wasn't really expecting to purchase a vehicle but couldn't pass up a good deal they offered me. Go talk to Stephen in trussville!


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    Great experience! Wasn't really expecting to purchase a vehicle but couldn't pass up a good deal they offered me. Go talk to Stephen in trussville!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Wanted a truck/Left with s truck

    Set up appointment the previous day over video call. (Pretty cool of Mr Blake in my opinion) Since I live a hour + away. Came in the next morning ...


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    Set up appointment the previous day over video call. (Pretty cool of Mr Blake in my opinion) Since I live a hour + away. Came in the next morning test drove that truck and others but when it can down to numbers he got us the best deal on the 2015 Nissan Frontier. Plus they took my 2012 Chevy Cruze off my hands. I'm super happy with everything Blake did for us. Not once did we feel any pressure at all to even purchase a vehicle at all. Over all it was a A+++ Day for me and my wife

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Not happy customer

    This is the worst experience I've ever had buying a car! They are HORRIBLE! Frank M and Jason has two tongues , the say something and give a diff...


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    This is the worst experience I've ever had buying a car! They are HORRIBLE! Frank M and Jason has two tongues , the say something and give a different after you make your mind to get a car. worst service .

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Toyota Highlander
    April 5, 2017

    We stopped by to "look" and were so impressed with the salespeople we were in shock. Friendly and most concerned about our needs, Stephen Kenned...


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    We stopped by to "look" and were so impressed with the salespeople we were in shock. Friendly and most concerned about our needs, Stephen Kennedy and Blake Hill (who was a trainee) treated us like family as they described every detail of the Highlander. Mr Kennedy was teaching Mr Hill all about communicating with the buyer. It is people like Mr. Kennedy and Mr. Hill that make Serra Mazda the business it is today.The financial officers went beyond the call of duty to help us finance this vehicle. The Serra Mazda Dealer is blessed to have these men as part of their staff.

    Does recommend this dealer

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  • Truck Purchase

    I had the pleasure of working with Jeff and TJ. They met and exceeded the expectations of our family! They were knowledgeable and never pressured ...


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    I had the pleasure of working with Jeff and TJ. They met and exceeded the expectations of our family! They were knowledgeable and never pressured us to buy a vehicle we didn't want. Their focus was on what we wanted and what suited us best. It was not about what they wanted to sell us. They took the extra time to search and find the best option for financing our new vehicle. They made the process simple and the atmosphere is certainly kid friendly. They had coloring pages, a mini corn hole game and they actually took the time to interact with our child. We have bought cars from Serra Mazda Trussville before and will only buy from them in the future! Jeff and TJ were such a pleasure to have help us when we purchased a new vehicle for our family. We will be back!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Customer Service was A++

    Barry Brown was awesome and the sales experience was easy and quick.


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    Barry Brown was awesome and the sales experience was easy and quick.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Buying experience

    My experience with Serra Mazda was great! Monroe and the finance team went above and beyond to get me the deal I needed and wanted! Thanks Serra M...


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    My experience with Serra Mazda was great! Monroe and the finance team went above and beyond to get me the deal I needed and wanted! Thanks Serra Mazda you rock!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Very Happy

    Went to Serra Mazda looking for a new car. TJ and Jeff worked hard to help me find the perfect car. They were very knowledgeable and went out of...


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    Went to Serra Mazda looking for a new car. TJ and Jeff worked hard to help me find the perfect car. They were very knowledgeable and went out of their way make sure me and my fiance were happy with our purchase.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • madza diva

    my experience at Serra was as I expected.. I went there needing a car like yesterday. I looked at several cars and even drove à few. then decided...


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    my experience at Serra was as I expected.. I went there needing a car like yesterday. I looked at several cars and even drove à few. then decided the one that best suited my style.I had already arranged my finances, knew I wanted a certified car. Mr. Monroe Butler was my salesperson.. He was competent in the knowledge of the cars and was very informative about comparison of the different types of cars. They meet all my needs of what I want in a certified car. They were willing to finance it also but I had other means. They even compared the finances for me.This was another good experience for me in purchasing my second car, Being a divorcee, it is sometimes intimidating but I was comfortable in working with all the people at SERRA MADZA. Thanks Monroe, Phil and others there at SERRA.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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