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Reviews

Average Ratings

4.9
22 lifetime reviews. Includes reviews of One Toyota Of Oakland from DealerRater.com
  • Beyond Awesome!

    I have been looking at dealerships for a while so on my fifth time, I basically lowered my expections. It turned out so well because out of all th...


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    I have been looking at dealerships for a while so on my fifth time, I basically lowered my expections. It turned out so well because out of all the salesrep I talked to and explained my unusual situation, Drake Stenberg was the only one who went overboard, had been extremely helpful and overall fantastic. We made every transactions (except the final signing) through email, text and calls. Of course I also did my part and research what I can about the car I'm buying, prepared everything i might need and also ask questions if I'm unsure of anything. When we were ready to seal the deal, I told him I can not go to onetoyota until the next day because I have a toddler and I live quite far. Drake then offered to deliver the car to my house instead so we can wrap things up. It was such a great idea because I honestly don't want to drive all the way to oakland and then drive back home. It was such a delightful experience, my car looks great and I am extremely happy and satisfied with the whole transaction.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Complete Confidence
    April 22, 2017

    I had the most positive car-buying experience that I've ever had by working with Tony Langford. He was knowledgeable, friendly, and efficient. He ...


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    I had the most positive car-buying experience that I've ever had by working with Tony Langford. He was knowledgeable, friendly, and efficient. He didn't give up until I was satisfied with my car, and continued to follow up after I left the dealership. I ended up with a much nicer car than I had imagined. I have complete confidence in his ability to find the best car for my needs. I'd buy my next car from him.

    Does recommend this dealer

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  • Used car sale

    I did the pre-approval through CapitalOne, called to verify the car I wanted was still available, Mini 2012. Spoke with Louis, and met with him 3...


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    I did the pre-approval through CapitalOne, called to verify the car I wanted was still available, Mini 2012. Spoke with Louis, and met with him 30 minutes before closing. The car I was approved for was not available in a manual transmission, however he did have a similar model slightly older but in great shape. I was in and out of the dealership in less than 20 minutes. He was thorough, and even dropped the price and gave me better financing options than I expected. I highly recommend Louis of Oakland Toyota. He is fair, efficient, and works in the best interest of his customer.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • SERVICE AND SALES, IMPECCABLE, AWESOME SERVICE
    April 11, 2017

    Everyone seems to have a car dealership nightmare story. I'd like to put something out there to illustrate that not all car dealers are created th...


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    Everyone seems to have a car dealership nightmare story. I'd like to put something out there to illustrate that not all car dealers are created the same. First, my Toyota Avalon was parked where a San Francisco water main broke, due to heavy rains of early 2017. Unfortunately, my vehicle flooded. My insurance company declared it as a total loss, even though the water never reached the seats, and electronically it was intact. One Toyota stepped in, fought with the insurance adjusters, and attempted to salvage my water-damaged Avalon. I loved that car and wanted to keep it. However, the damage from the flood involved not a lot of repairs but did involve a great deal of labor time. Brandon worked so hard bringing the cost of repairs down to the minimum they could ask, but It was still totaled out. Brandon Feola, a service advisor at One Toyota since 2015, stepped in and helped me negotiate with the insurance adjusters, which took a great deal of documentation and time. Brandon Feola and One Toyota worked on my claim for three months, back and forth with the insurance company. Brandon's advocacy and documentation was the determining factor for me to receive the best possible settlement. One Toyota went far above the call of duty. So ended this THREE MONTH nightmare, which also included a borrowed car being vandalized at my work in Oakland. All the windows were bashed out. The whole scenario was surreal, and nothing got done until One Toyota stepped up and heavily advocated in my behalf. I spent a lot of money on the Avalon and maintained it flawlessly. I didn't have the money to put into an equivalent vehicle. However, Nicole and Darrien Lien of One Toyota found me a one-year-old loaded Toyota XLE, and at a phenomenal price. They made the process of replacing my vehicle so much easier for me. To say they were patient was an understatement. The process of buying a new car went on for three days, many tears and emotionally laden. I refused to go to another dealer to purchase a car. Brandon's work was commendable, and I am loyal to this dealership. Nicole and Darrien worked tirelessly with me, on one day staying over an-hour-and-a-half after closing, while I tried to make a decision (I couldn't). But like a good parent, they stood by, informing and guiding me without assertiveness or frustration. Now I'm in love with my XLE. I owe that entire dealership a great deal. They are consummate professionals, courteous and genuine. They helped me get results when my own efforts were insufficient. Thank you, One Toyota and Ainsworth Leslie who heads the team, for your patience, diligence, and stellar customer service. I highly recommend them, especially for women on their own, who have apprehension with automotive services and/or purchases. I will add that for certified vehicles, they are the #1 dealer in the Bay Area. They rank highest among NorCal Toyota dealers on Yelp as well. And my saga is proof. Mary Ellen Ciptak

    Does recommend this dealer

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  • The Best in the Bay Area!
    April 8, 2017

    I want to personally thank Jose Tavares who was my Service Advisor on April 7, 2017. His dedication, professionalism and knowledge in his duties a...


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    I want to personally thank Jose Tavares who was my Service Advisor on April 7, 2017. His dedication, professionalism and knowledge in his duties as Service Advisor is a reflection on his excellent customer service rendered to me on this day. Also Chamroc Oum, Alvaro and Brie. All these employees at the One Toyota of Oakland are a great asset to the team and should be recognized by management in their friendliness, professional, exeplemary positive attitude when interacting with customers like myself. They all deserved some type of incentive for the hard work in the company. I pay raise is a positive factor on keeping great employees like them as part of your team. Thank you very much Jose, Chamroc, Alvaro and Brie. "Big Kudo to these individuals"! "I continue to recommend my friends and families to bring their vehicles to One Toyota of Oakland". This location is very clean and all their employees always place the needs of their customers as a #1 priority. Thank you to all employees at the One Toyota of Oakland, the best in the Bay Area! Recommend action: 1. During winter season, One Toyota of Oakland should provide a portable heater for the employee(s) checking in vehicles as they come in for scheduled appointments. Taking care of employees should be the #1 priority as they take care of customers. Employees are they reason why we customers continue to return. 2. I purchased the ToyotaCare Plus and received my welcome packet in the mail with various coupons. I understand that California has had months with water restrictions due to no rain. We have had rain from January 2017 to present but we still are advise to conserve our water usage. As a major company like One Toyota of Oakland, I highly recommend the company intall a car wash system that recycles water just like the ones are being used around the Bay Area. Why provided coupons to customers in their ToyotaCare Plus packet and customers are unable to use them? If this particular One Toyota of Oakland does to provide complimentary car wash for their customer when coupon is provided then an alternative free service should be provided to the customer.

    Does recommend this dealer
    Came in for service or repair

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  • Exceptional
    December 31, 2016

    James Kim is an exceptional communicator. He kept us informed every step of our car repairs. No wondering what's going on like other repair shops.


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    James Kim is an exceptional communicator. He kept us informed every step of our car repairs. No wondering what's going on like other repair shops.

    Does recommend this dealer
    Came in for service or repair

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  • Professional in every sense of the word
    December 29, 2016

    From the moment a concierge greats you on driving in, until your are assisted out, service is thoughtful, efficient, and highly professional. My s...


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    From the moment a concierge greats you on driving in, until your are assisted out, service is thoughtful, efficient, and highly professional. My service professional listened to my concerns, took notes, and then gave me a very accurate estimate of how long the car would take to be serviced. The waiting room was comfortable and appointed with a large screen TV. Restroom room was clean. When My car was returned to me, I was provided with a print-out that specified future work and prices. That helped me budget for my next visit. This is a highly professional business and my experience was excellent.

    Does recommend this dealer
    Came in for service or repair

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  • Great Dealership

    I recently Purchased a very hard to find 2017 Toyota Tacoma. Everyone I met at the dealership was very nice and helpful. The purchase was very fa...


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    I recently Purchased a very hard to find 2017 Toyota Tacoma. Everyone I met at the dealership was very nice and helpful. The purchase was very fast and painless. I drove from Clovis CA to purchase the vehicle and I would do it again in a heartbeat. Great Experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Used car buying experience
    September 28, 2016

    It is so wonderful experience buying used car from One Toyota. There are risks buying used car. One Toyota can provide excellent services to help ...


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    It is so wonderful experience buying used car from One Toyota. There are risks buying used car. One Toyota can provide excellent services to help customer to buy a satisfied used car.

    Does recommend this dealer

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  • Great customer service, fair prices
    August 28, 2016

    Exceptional service. I worked with one person, Derek L., throughout the entire process. The price was fair, car is in great shape, and, really, a ...


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    Exceptional service. I worked with one person, Derek L., throughout the entire process. The price was fair, car is in great shape, and, really, a completely BS free process. Looking for cars I usually get the predator/prey vibe. Not so at One Toyota. It was a refreshing experience to not be hounded by six sales people at once which is par for the course any where else. If you're looking for a new or used car... this is the place to go. I chose to drive all the way to Oakland (an hour away!) because of the price/and customer service when I had a Toyota place less than 15 minutes from where I live. Ask for Derek Laubach he's makes the process pain free.

    Does recommend this dealer

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