[{"id":610399,"firstName":"Chris","lastName":"Matheny","titleText":"Sales Consultant","shortBioText":"It trully is a family environment here.\r\nAs a 3rd generation sales consultant, I take great pride and make it a top priority to provide each and every customer with respect, transparency, and attention to detail of customers needs. My goal is to provide the most enjoyable setting, stress/pressure free atmosphere, and satisfactory customer experience possible.","emailTxt":"cmatheny@budbrown.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":7,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/38325/employees/20b13d07e4ad.jpg","drDealerId":38325,"dealerEmpStartDtUtc":"1559347200","industryStartDtUtc":"1548979200","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":200044,"personPtyId":38701389,"firstName":"Steve","lastName":"Hill","titleText":"Service Advisor","emailTxt":"shill@budbrown.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":5,"combinedEmpReviewCnt":259,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/38325/employees/e299fb0bc52b.jpg","drDealerId":38325,"certifiedEmployee":true,"deptDscrp":"Service"},{"id":50726,"personPtyId":38705547,"firstName":"Missy","lastName":"McConnell","titleText":"Master Product Specialist","shortBioText":"Missy has been taking care of Bud Brown customers for over 20 years. Bud Brown Volkswagen is looking forward to the next 20 years. Missy has incredible customer service skills and looks forward to making her customer's dreams come true!","emailTxt":"mmcconnell@budbrown.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":218,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/38325/employees/7e39e0ab7d21.jpg","drDealerId":38325,"dealerEmpStartDtUtc":"1264982400","industryStartDtUtc":"578448000","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":492323,"personPtyId":39572761,"firstName":"Jerry","lastName":"Arns","titleText":"Sales Manager","emailTxt":"jarns@budbrown.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":9,"combinedEmpReviewCnt":206,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/38325/employees/c2584b85f4c5.jpg","drDealerId":38325,"dealerEmpStartDtUtc":"1517443200","industryStartDtUtc":"1488326400","certifiedEmployee":true,"deptDscrp":"Finance"},{"id":50722,"personPtyId":38688577,"firstName":"Pete","lastName":"Egeland","titleText":"Sales Manager","shortBioText":"Pete has been with the Brown family organization since 1998 beginning his career on the sales floor building relationships with many past and current customers. Pete has moved from sales to the Internet Sales Manager, and most recently Pete has been promoted to Pre-Owned Sales Manager. Pete understands the \"Bud Brown Way\" and we are proud to have him!","emailTxt":"pegeland@budbrown.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":9,"combinedEmpReviewCnt":184,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/38325/employees/007ea9960c10.jpg","drDealerId":38325,"dealerEmpStartDtUtc":"888710400","industryStartDtUtc":"888710400","certifiedEmployee":true,"deptDscrp":"Management"},{"id":583153,"firstName":"Tom","lastName":"Mabe","titleText":"Service Advisor","emailTxt":"tmabe@budbrown.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":8,"combinedEmpReviewCnt":48,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/38325/employees/053025f32aee.jpg","drDealerId":38325,"certifiedEmployee":true,"deptDscrp":"Service"},{"id":306181,"firstName":"Shannon","lastName":"Strong","titleText":"Product Specialist","shortBioText":"I'm a very family oriented person that loves playing sports. One thing I love about selling cars is seeing the smiles on the customers' faces when they purchase their new car. My goal is to help everyone I can that walks through our doors get a car, my second goal is to make that magic happen for the customer.","emailTxt":"sstrong@budbrown.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":8,"combinedEmpReviewCnt":68,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/38325/employees/01c8f594c156.jpg","drDealerId":38325,"dealerEmpStartDtUtc":"1538352000","industryStartDtUtc":"1441065600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":511693,"personPtyId":43009108,"firstName":"Jason","lastName":"Wattree","titleText":"Sales Consultant","emailTxt":"jwattree@budbrown.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":60,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/38325/employees/793cd20dfd67.jpg","drDealerId":38325,"dealerEmpStartDtUtc":"1522540800","industryStartDtUtc":"1335830400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":610400,"firstName":"Rocky","lastName":"Middlebrooks","titleText":"Sales Consultant","emailTxt":"rmiddlebrooks@budbrown.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/38325/employees/93c5bc887f87.jpg","drDealerId":38325,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":348571,"personPtyId":38698901,"firstName":"Max","lastName":"Harrell","titleText":"Certified Master Product Specialist","emailTxt":"mharrell@budbrown.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":101,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/38325/employees/c13593e99da7.jpg","drDealerId":38325,"dealerEmpStartDtUtc":"1233446400","industryStartDtUtc":"715305600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":49523,"personPtyId":38693911,"firstName":"Phil","lastName":"Brown","titleText":"President","emailTxt":"pbrown@budbrown.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":56,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/38325/employees/433561ba-473b-4839-a2b7-f29a15917468.jpg","drDealerId":38325,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":492576,"personPtyId":38823964,"firstName":"Ty","lastName":"Van Buren","titleText":"Sales","emailTxt":"Tvanburen@budbrown.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":38325,"dealerEmpStartDtUtc":"1493596800","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":198797,"personPtyId":38793534,"firstName":"Norman","lastName":"Kearney","titleText":"Service Advisor","shortBioText":"Bud Brown Volkswagen is happy to have Norman Kearney in our organization. Norman brings a ton of positive energy and a tremendous work ethic to our dealership. When you bring your VW in for service, Norman will greet you with a smile!","emailTxt":"nkearney@budbrown.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":106,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/38325/employees/3c6f4c25079d.jpg","drDealerId":38325,"dealerEmpStartDtUtc":"1264982400","certifiedEmployee":false,"deptDscrp":"Service"},{"id":205917,"personPtyId":38701752,"firstName":"Smokey","lastName":"Peters","titleText":"Internet Sales Manager","shortBioText":"Hello, my real name is Walter, but I have been told that I look like Smokey Robinson, hence the name Smokey. I have been in the Automotive business for many years, most recently I have tackled the Internet Manager position for Bud Brown Volkswagen. I enjoy the low pressure tactics that we use at Bud Brown VW, and look forward to assisting many new VW buyers!","emailTxt":"speters@budbrown.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":130,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/38325/employees/24e854de8a08.jpg","drDealerId":38325,"dealerEmpStartDtUtc":"1388534400","industryStartDtUtc":"581126400","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":492489,"firstName":"Rick","lastName":"Pringle","titleText":"Manager","emailTxt":"Rpringle@budbrown.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":59,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":38325,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":565506,"firstName":"Jesse","lastName":"Tinker","titleText":"Sales Consultant","shortBioText":"","emailTxt":"jtinker@budbrown.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":27,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/38325/employees/84bad2890b25.jpg","drDealerId":38325,"dealerEmpStartDtUtc":"1541030400","industryStartDtUtc":"1462064400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":471551,"personPtyId":38722275,"firstName":"Sam","lastName":"Silverman","titleText":"Sales Consultant","shortBioText":"My father has been in the industry for almost 50 years, and my grandfather owned Independence Volkswagen for a decade. Safe to say, car sales and Volkswagen has been in my family for quite some time. My goal, for when you come in to Bud Brown Volkswagen, is to feel at ease and cared for. I strive for excellence, but I strive to treat everyone the way they deserve. Come on in, I look forward to meeting you","emailTxt":"ssilverman@budbrown.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":74,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/38325/employees/82e655ebee39.jpg","drDealerId":38325,"dealerEmpStartDtUtc":"1498870800","industryStartDtUtc":"1498870800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":531551,"personPtyId":38688621,"firstName":"Kelly","lastName":"Adams","titleText":"Service Manager","shortBioText":"I have been in the car business for 26 years (almost as long as I have been married!) Have lived in Johnson County, KS for 20 years. My favorite sport is football and my sports teams are the Nebraska Cornhuskers and Dallas Cowboys!","emailTxt":"kadams@budbrown.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":61,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/38325/employees/265712163a66.jpg","drDealerId":38325,"dealerEmpStartDtUtc":"1264982400","industryStartDtUtc":"694224000","certifiedEmployee":false,"deptDscrp":"Service"},{"id":565510,"firstName":"Eldon \"Denny\"","lastName":"Kimbriel","titleText":"Sales Consultant","emailTxt":"ekimbriel@budbrown.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":29,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/38325/employees/d3ada6ab6616.jpg","drDealerId":38325,"dealerEmpStartDtUtc":"1541030400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":492528,"personPtyId":38823830,"firstName":"Jim","lastName":"McNeal","titleText":"Sales","emailTxt":"Jmcneal@budbrown.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":38325,"certifiedEmployee":false,"deptDscrp":"Sales"}]

Bud Brown Volkswagen

4.8 out of 5 4.8
Rectangle 48
Sales 8:30 AM - 8:00 PM
Service 7:00 AM - 6:00 PM

Bud Brown Volkswagen Hours

Sales

Monday

8:30 AM - 8:00 PM

Tuesday

8:30 AM - 8:00 PM

Wednesday

8:30 AM - 8:00 PM

Thursday

8:30 AM - 8:00 PM

Friday

8:30 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2016

Bud Brown has been serving the Kansas City area since 1949 as a third generation family owned business. We are proud to have served the community for over 63 years. Originally a Desoto dealer, we are now Kansas City?s newest Volkswagen dealer. After opening our Volkswagen franchise in February 2010, we have already grown to be the #1 Kansas Volkswagen dealer, and we continue to grow each month thanks to the support of our loyal customers.

...



Our goal is to provide the absolute best environment for purchasing your next vehicle. At Bud Brown we want to make it easy to purchase a vehicle, and for it to be one of the best experiences possible.

"The signature of trust since 1949"

Reviews

4.8 out of 5 4.8
1811 lifetime reviews. Includes reviews of Bud Brown Volkswagen from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 20, 2019

    Shannon was great from the start. He always kept my wife and I updated on the status of the Tiguan we were wanting to purchase (it was a recent trade-in).... 10/10 on communication from his part. Only dealt with Jerry for the closing part (45 min) but she was also great to deal with. She was a little persistent on us getting the 4 year service warranty but other than that she was very easy going and pleasant.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for posting about your experience at Bud Brown Volkswagen! We are so glad to hear that Shannon provided communicative service. We ar...e lucky to have you as a customer and wish you and your wife safe driving in your Volkswagen Tiguan!


    Worked with:
    Jerry Arns

    Sales Manager

    (4.9) 206 reviews

    Shannon Strong

    Product Specialist

    (5.0) 68 reviews

  • 5.0 out of 5
    November 18, 2019

    Sales team was well knowledgeable. And all processes of finalizing documents was easy. This is my first experience at Bud Brown dealer. My next car will... be from Bud Brown dealer. Thank you for your kindness services.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for allowing us the chance to earn your business! We are thrilled that our team left a great impression for your first visit. We are... glad to have you as a Bud Brown Volkswagen customer and look forward to serving you next time!


    Worked with:
    Chris Matheny

    Sales Consultant

    (5.0) 21 reviews

    Jerry Arns

    Sales Manager

    (4.9) 206 reviews

  • July 1, 2012

    I am extremely pleased with service and my new car. I was able to purchase it at a fair price without any hassle. The service department is first rate... and will do anything for you. This is a safe and comfortable place to do business!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 18, 2019

    Denny was very helpful and had a great attitude throughout the whole process. Also worked with Jerry who was great on all the promotions. Thanks we love... the car!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It makes our day to hear that you're loving your new car! Thanks so much for stopping by to write us a great review and give shout outs to Denny and J...erry. Hope to see you back at Bud Brown Volkswagen for your first oil change!


    Worked with:
    Jerry Arns

    Sales Manager

    (4.9) 206 reviews

    Kelly Adams

    Service Manager

    (4.8) 61 reviews

    Eldon "Denny" Kimbriel

    Sales Consultant

    (4.9) 29 reviews

  • 5.0 out of 5
    November 16, 2019

    Sam was our sales person. Great guy. He was patient, understanding and didn't try to rush you through. Everyone there at Bud Brown were very nice people.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It's wonderful to hear that Sam delivered a five-star car-buying experience with patient service. We are grateful to have you as a customer and hope t...hat you love your new ride. Thank you!


    Worked with:
    Smokey Peters

    Internet Sales Manager

    (4.9) 130 reviews

    Sam Silverman

    Sales Consultant

    (4.8) 74 reviews

  • 5.0 out of 5
    November 15, 2019

    Chris was an amazing help to me when I visited Bud Brown dealership. He was extremely knowledgeable of all the cars on the lot. Being a single mother of... two, I was hesitant to go to the dealership alone without any knowledge of the car buying process but Chris made me feel so comfortable with my decision and helped me decide on the perfect car for my family!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jennifer - We understand that the car-buying process can be intimidating and love to hear that Chris made it easy! Thank you so much for your business... and for rating us five-stars. We hope that you and your family are enjoying your new vehicle.


    Worked with:
    Chris Matheny

    Sales Consultant

    (5.0) 21 reviews

  • 5.0 out of 5
    November 15, 2019

    They did a FABULOUS job cleaning my car after service. This perk goes a long way and makes me want to continue with Bud Brown.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Mary - Thank you for the fantastic feedback! We look forward to serving you for years to come at Bud Brown Volkswagen.


    Worked with:
    Norman Kearney

    Service Advisor

    (4.9) 106 reviews

  • 4.0 out of 5
    November 14, 2019

    Rocky made things smooth with the sale. Did not really feel like I got a great deal, but I got the vehicle I was looking for. Tom was absolutely fantastic... with service. I feel very well taken care of and look forward to a future relationship. Much more so than previous dealerships.

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    3.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Chase - We are very glad to hear that our service stood out from the other dealerships you've worked with. Thank you for your feedback and for ment...ioning Rocky and Tom! We also look forward to our continued relationship.


    Worked with:
    Tom Mabe

    Service Advisor

    (4.8) 48 reviews

    Rocky Middlebrooks

    Sales Consultant

    (5.0) 6 reviews

  • 5.0 out of 5
    November 14, 2019

    Professional and always get the job done 100% the 1st time. Kudos to Tom. Brought both Jetta and Passat 2 separate days. Loaner car was appreciated. Will... be back

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It makes us smile to hear that you can trust the Bud Brown Volkswagen team to get your vehicles up and running smoothly. We appreciate your great revi...ew and look forward to seeing you next time!


    Worked with:
    Tom Mabe

    Service Advisor

    (4.8) 48 reviews

    Rick Pringle

    Manager

    (4.9) 59 reviews

  • 5.0 out of 5
    November 14, 2019

    I had a great experience at Bud Brown! I came in with a lot of research of what I wanted. Chris was my salesman. He was honest and patient throughout... the whole experience. Bud Brown was very fair with their pricing. I would definitely recommend them if your in the car buying business.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ty, thank you for the great feedback about your experience here at Bud Brown Volkswagen. I'm glad to see that Chris was able to help you with your dec...ision. Thank you for your business and for your recommendation.


    Worked with:
    Chris Matheny

    Sales Consultant

    (5.0) 21 reviews

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