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Reviews

Average Ratings

4.9
875 lifetime reviews. Includes reviews of Bud Brown Volkswagen from DealerRater.com
  • EXTREMELY PLEASED

    I am extremely pleased with service and my new car. I was able to purchase it at a fair price without any hassle. The service department is first ...


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    I am extremely pleased with service and my new car. I was able to purchase it at a fair price without any hassle. The service department is first rate and will do anything for you. This is a safe and comfortable place to do business!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great buying experience.
    April 24, 2017

    Great experience at Bud Brown. Everyone was friendly and they worked with us to get the best deal and the car we wanted. Dealership was clean and ...


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    Great experience at Bud Brown. Everyone was friendly and they worked with us to get the best deal and the car we wanted. Dealership was clean and felt welcoming

    Does recommend this dealer

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  • Excellent Service, Excellent Experience
    April 15, 2017

    It all started with a stuck handbrake on the family wagon. I was out of town with work, and I knew the wife needed the car in running order. I u...


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    It all started with a stuck handbrake on the family wagon. I was out of town with work, and I knew the wife needed the car in running order. I usually would take the car to my mechanic, but knowing he may be fairly busy and wouldn't be able to get us in right away, I grimaced at the thought of taking it to the dealership but didn't know what else to do. So I rang up Bud Brown and was greeted by a friendly gentleman, and scheduled immediately the following day along with a loaner car. The job ended up being a seized brake caliper and due to the stuck handbrake the brakes needed done as well. They helped us by finding a coupon which brought the cost down. My wife couldn't stop talking about how friendly everyone was and willing to help with our two year old daughter. Nothing makes me feel better then knowing that my family was cared for while I was away. I highly recommend them!

    Does recommend this dealer
    Came in for service or repair

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  • Excellent Service
    March 29, 2017

    The salesman was very knowledgeable about the vehicle and extremely friendly and easy to work with. The process in purchasing the vehicle was ver...


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    The salesman was very knowledgeable about the vehicle and extremely friendly and easy to work with. The process in purchasing the vehicle was very quick and easy.

    Does recommend this dealer

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  • Excellent price and excellent customer service
    March 28, 2017

    I bought two cars at the same time. Shannon Strong help us thru the process and explained to us all the pros and cons of the cars. I'm from Michi...


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    I bought two cars at the same time. Shannon Strong help us thru the process and explained to us all the pros and cons of the cars. I'm from Michigan and if I have to fly just to buy another VW for sure that I will do it again.

    Does recommend this dealer

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  • One of the Worst in KC
    March 22, 2017

    BudBrown sells and advertises false information about their cars. They told me that my car was with a equipped with more options than there truly ...


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    BudBrown sells and advertises false information about their cars. They told me that my car was with a equipped with more options than there truly was, like Car-Net. It wasn't until I came back to the dealership and then talked with my salesman and called VW Of America and the told me over the phone that my car wasn't equipped with anything that I was sold on. I should have kept my brand loyalty to Mercedes. I will not buy a VW ever again, it's a deceiving company (as seen in the TDI buyback) and I wouldn't buy from BudBrown as it's a deceiving Stealership. If you really want a VW go to Molle or Lee Summit VW first. As far as the car, The APP connect doesn't even work I have video of it and pictures. My 2017 has 500 miles on it and they refuse to fix it. During the sales process they advised me that my credit would be ran once. That was another lie. A couple days after the purchase they ran it multiple times without my consent. I went back in the dealership and they refuse to do anything. The people running this don't know anything about the product they are selling and clearly do not have you, as a customer in their mind. Don't waste your time here you'll regret every minute.

    Does not recommend this dealer

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  • A friendly straight forward dealership.
    March 20, 2017

    We purchased a certified used Jetta, Richard worked hard to find the right car for us, with the trim package we wanted at a great price. No hassl...


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    We purchased a certified used Jetta, Richard worked hard to find the right car for us, with the trim package we wanted at a great price. No hassle or pressure to "work the deal". No ten trips to "ask the manager" like other dealerships. Up front with our options. One of my best car buying experiences to date. Would highly recommend!

    Does recommend this dealer

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  • Great experience.
    March 18, 2017

    All involved in this purchasing process was very courteous and helpful. The car was clean and serviced to perfection. As this was the second new ...


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    All involved in this purchasing process was very courteous and helpful. The car was clean and serviced to perfection. As this was the second new car purchased from Bud Brown I expected doing less than excellent service. Thanks to all.

    Does recommend this dealer

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  • Sales
    March 13, 2017

    i stopped by at lunch to look at car purchased did a quick walk around ask Max to wash it up and said I would return later, there was no pressure ...


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    i stopped by at lunch to look at car purchased did a quick walk around ask Max to wash it up and said I would return later, there was no pressure for my name phone number etc. I returned later in the day car was cleaned and ready for test drive. Once done driving I never was asked the same old line of what can I do to put you in a car. I do NOT like high pressure sales and would have left, Max asked me if I needed to think about it and I said let's see if we can make the deal. What I liked was no pressure no badgering and I got almost what I wanted out of my car and a full tank of fuel.

    Does recommend this dealer

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  • Five Star Across the Board
    March 10, 2017

    Our new car being experience was five star in every way. Price, friendliness, service - all top notch. Did we get a fair deal? I'm sure of it. ...


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    Our new car being experience was five star in every way. Price, friendliness, service - all top notch. Did we get a fair deal? I'm sure of it. And, just as important, the whole experience was hassle free.

    Does recommend this dealer

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