Reviews
Everyone is friendly and helpful.
Everyone is friendly and helpful. The service is great. They work as a professional. They work as a team. No matter who start with you when you show up at the showroom everyone continues the service without a gap. Thank you everyone there.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words! We're glad to hear that our team at Bud Brown Volkswagen provided you with friendly and professional service. We appreciate your feedback and hope to see you again down the road!
Quick efficient service
I brought my car in an almost undriveable condition. They were very busy but made special efforts to get my car back to me as soon as possible. It seem like a new car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mona, we greatly appreciate your kind words and are glad to hear that we could assist you with your car! Our team at Bud Brown Volkswagen strives to provide prompt service even during busy times. We're delighted that your vehicle feels like new again! Safe travels and thanks for choosing us.
Their service department is always ready for people when
Their service department is always ready for people when they arrive. We were met with smiles and informed of the probable length of time needed for the oil change and filter.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your positive experience with the team at Bud Brown Volkswagen! We are always happy to keep our customers informed and updated during service. See you next time!
Scheduled repair under a recall.
Scheduled repair under a recall. The work was completed quickly and efficiently. I was appraised of the status of the repairs as it progressed.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We're delighted our team at Bud Brown Volkswagen provided timely, seamless service! Thanks so much for sharing this positive feedback!
Long wait
I think the services performed were done as they were supposed to be. No complaints about the workmanship but I think that a 2 1/2 hour wait for an oil change and tire rotation is pretty excessive. Too long for basic maintenance.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your feedback, Denny. Our team at Bud Brown Volkswagen is glad to hear that the services performed met your expectations. With regard to the rest of your review, we apologize for the wait time and will be sure to take your feedback into consideration in the future. If there is anything more we can do to assist you, please feel free to reach out. Best, Kelly Adams - Service Manager - (913) 393-8140
They got me in on time and out early and explained
They got me in on time and out early and explained everything they updated! Everyone was very friendly!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We appreciate your business and hope to see you again at Bud Brown Volkswagen. Safe travels!
Honest.
Honest. Integrity all aspects good. AppeRs good leadership. I have run out of words. There
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review! We appreciate your business and hope to see you back at Bud Brown Volkswagen!
Nice job.
Nice job. No issues at all. In an out no hassles. Warranty work completed in a timely manner.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We appreciate your support and hope to see you back again at Bud Brown Volkswagen. Safe travels!
Ask for Steve!
Steve Hill has been my go-to Service Advisor for 10+ years! He’s honest, provides helpful info, keeps me updated and has a sense of humor. He’s honestly the reason I keep coming to BBVW!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Veronica - Thank you for leaving Bud Brown Volkswagen this wonderful review and for trusting us with your vehicle's care. It has been our pleasure to serve you! Steve will appreciate the shoutout. Have a great day and keep us in mind for any future needs!
Positive Experience
They are very transparent when it comes to sale prices and also no hidden costs. I would recommend this dealership for anyone interested in a Volkswagen .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Alex - Thank you for the excellent review of Bud Brown Volkswagen and for trusting us with your business. Have a wonderful day and we hope to see you again down the road!