Reviews

Average Ratings

3.3
57 lifetime reviews. Includes reviews of Capitol Subaru from DealerRater.com
  • Forester Purchase

    I have never had such sn easy and pain free experience buying a new car. Our sales associate was knowledgeable, friendly and completely low pressu...


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    I have never had such sn easy and pain free experience buying a new car. Our sales associate was knowledgeable, friendly and completely low pressure. It is also important to note that we love our car. :) John

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Long waits, poor quality
    July 20, 2017

    The wait: I took our 2005 Outback in for several recall services, and Amy and Whitney told me it would take 6 hours. After 8 hours it wasn't done ...

    Capitol Subaru

    Capitol Subaru is very sorry for the delays in service, we truly appreciate your feedback on how we can do things better for our customers. Capito...


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    The wait: I took our 2005 Outback in for several recall services, and Amy and Whitney told me it would take 6 hours. After 8 hours it wasn't done and I had to schedule another day to come back. The second time it was supposed to take "a couple hours." It took 5 hours. While they worked on it I ran several errands so walked by the service garage once every hour or so. My car was outside the garage almost every time I walked by. I'm fairly sure they had me schedule appointments so they could park it and have me wait in line. I do know I caught a mechanic at the moment he finished the work, and he was turning the paperwork in. They were just going to wash it and give me the keys. It took 50 minutes from that point. The service: The second day I was promised a loaner car for my troubles, but they tried to back out off that offer when I arrived. When the work was completed there were loose, unconnected wires hanging down in the footwells of my car. Because of those wires, after I was 5 minutes from home, the check engine light came on and I had to drive back to the dealer, wait in line again, and have them check it out. I also asked the parts desk about a replacement key fob, to check against the prices and research I had done previously. His answers were contradictory to every other expert I spoke with, saying I HAD to buy their brand materials or things wouldn't work. He was likely lying to make a sale. None of this gave me the impression that they are competent at the job they did, and now I don't have less peace of mind with my vehicle than before I took it in. The bottom line is, they took forever, did a terrible job, and treated me like a number or a gear in their money machine. They do have a nice facility and smile a lot. It would be great for an oil change, but when push comes to shove, they won't support you and will likely use you for profit.

    Does not recommend this dealer
    Came in for service or repair
    Capitol Subaru

    Capitol Subaru is very sorry for the delays in service, we truly appreciate your feedback on how we can do things better for our customers. Capitol really does want to provide seamless service that our customers can count on and trust. If you have any more insight on how to improve our service at Capitol please feel free to reach out to our CRM Charley E. @ 503-399-1011 to discuss how Capitol can become the Automotive Dealership you can trust is on your side! Thanks again, and have a great day!


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  • Friendly, honest and easy going.
    July 10, 2017

    i happened to have great timing and walked right into the middle of a team meeting. I was promptly greeted with a very friendly attitude. Matt Co...

    Capitol Subaru

    Welcome to the family! Thank you very much for your purchase and review! If we can help in anyway, please be sure to just pick up the phone.. Aga...


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    i happened to have great timing and walked right into the middle of a team meeting. I was promptly greeted with a very friendly attitude. Matt Collins then introduced himself and off we went to look at vehicles. He went over all the features of the outback and forester and I decided on an outback. We went over the different colors and trim levels. After a 20 minute test drive the time came for the dreaded numbers game. Enter Chris Dupont who came over with the first set of numbers. Of course it had the selling price close to sticker price and since I was trading in a motorcycle he hadn't heard back from his sources on the value of my bike so he didn't know what to offer me. Rather than play the back and forth game I said what I wanted to pay for the car and what I wanted to get for my trade. Both numbers were realistic and based on research into their values. After awhile they had an offer on my motorcycle that was lower than I would accept so I said no. Rather than me sit there all day while they did work to get a value I left and about 45 minutes later I received a phone call and they made an offer on my bike that was near my acceptable range and the price of the car was in my acceptable range so I said I would be back later to sign the papers. I appreciated the upfront honesty and willingness to go back and forth or try to talk down my trade or the other tricks they try. They didn't try and add on % to the interest and I got 0% . All In all a pleasant experience and they both earned my business the good old fashioned honest way.

    Does recommend this dealer
    Capitol Subaru

    Welcome to the family! Thank you very much for your purchase and review! If we can help in anyway, please be sure to just pick up the phone.. Again, thank you and have a great day!


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  • New Car
    July 9, 2017

    Me and my girlfriend went to Capitol Subaru to purchase a new car since we wanted something safer. Craig was extremely helpful, and professional a...

    Capitol Subaru

    Thank you both for joining the Capitol family.. Please let us know if you need anything! Thanks again and have a great day in your new vehicle fro...


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    Me and my girlfriend went to Capitol Subaru to purchase a new car since we wanted something safer. Craig was extremely helpful, and professional and helped us get into the right vehicle. Thanks Subaru!

    Does recommend this dealer
    Capitol Subaru

    Thank you both for joining the Capitol family.. Please let us know if you need anything! Thanks again and have a great day in your new vehicle from Capitol Subaru!


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  • Tried to negotiate, got a run-around instead
    July 8, 2017

    The first price I was quoted was $200 over invoice. When I balked, they came down to the invoice price. I told them I had a better quote elsewhere...

    Capitol Subaru

    Thank you L for the feedback.. Capitol really does strive to provide seamless service that you can count on. Capitol is very sorry to hear that we...


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    The first price I was quoted was $200 over invoice. When I balked, they came down to the invoice price. I told them I had a better quote elsewhere. They said they would meet or beat any other dealer's price. I forwarded the e-mail in which I was given a much better price quote, but received no response. In all, I was contacted by four different salespersons, and not one of them was willing to actually make good on the price match. They did, however, keep harping on how they provide free service for two years, like that was better than saving money up-front and getting service where it was most convenient. So naturally, I made my purchase from the dealer with a better price, where I had to deal with only one person. If you like getting the run-around, then go to Capitol. If you like saving money, go elsewhere. Just do your online research first, find out the invoice price (not the MSRP) of the vehicle you want, and negotiate down from there.

    Does not recommend this dealer
    Capitol Subaru

    Thank you L for the feedback.. Capitol really does strive to provide seamless service that you can count on. Capitol is very sorry to hear that we did not meet the expectation in this case, and would like to offer that the doors will always be open to you in case you should be in need of anything! Again, thank you and have a great day!


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  • Poor service

    My wife had a nail in her tire on Friday they said would have one in on Wednesday. Here it is Friday and they can't or won't give us a straight an...


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    My wife had a nail in her tire on Friday they said would have one in on Wednesday. Here it is Friday and they can't or won't give us a straight answer on when it will be fixed. They didn't put the spare on or even ask her if she wanted them to. Sits in driveway with flat. Glad we bought from Subaru of Corvallis.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Looking for a used Subaru Crosstreck

    This dealership was great! I went in not knowing hardly anything and walked out knowing a lot! I am a college student who works a part time job, a...


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    This dealership was great! I went in not knowing hardly anything and walked out knowing a lot! I am a college student who works a part time job, and need a new or newer car. I had seen the Crosstreck and was interested in it. I went their just to get a feel for what it would be like and how much it might cost since I would be needing a loan for sure. The experience was great I didn't even book and appointment. The gentleman help me answer all my questions and let me know what Subaru all offered. I did not purchase one because I wanted to just go and look and get a feel for it before I totally committed. I will say though that I will most certainly be going back to purchase one their when the time is right!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • So helpful
    April 18, 2017

    Riley wright was the best salesman we ever worked with. I highly recommend him for anyone who is looking into getting a new car. He answered all t...

    Capitol Subaru

    Thank you and Congratulations on your new Subaru! Capitol is thrilled you are happy with both Riley and your new Subaru! Please be sure to let us ...


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    Riley wright was the best salesman we ever worked with. I highly recommend him for anyone who is looking into getting a new car. He answered all the questions I had and was patient with us when we were making our decision. Overall we walked out with a smile on our faces and the love for our new car.

    Does recommend this dealer
    Capitol Subaru

    Thank you and Congratulations on your new Subaru! Capitol is thrilled you are happy with both Riley and your new Subaru! Please be sure to let us know if you ever need anything. Have a great day and go for a drive in your new Subaru from Capitol.


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  • Amazing from start to finish
    April 18, 2017

    I would highly recommend Riley Wright for anything at Capitol he is my car guy for ever! He also helps me with service questions and really there ...

    Capitol Subaru

    Thank you so much for the kind words for Riley.. Capitol Subaru is lucky to have him as part of our family, AND NOW YOU! Please if you ever need a...


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    I would highly recommend Riley Wright for anything at Capitol he is my car guy for ever! He also helps me with service questions and really there for anything

    Does recommend this dealer
    Capitol Subaru

    Thank you so much for the kind words for Riley.. Capitol Subaru is lucky to have him as part of our family, AND NOW YOU! Please if you ever need anything feel free to contact anyone of us here, we are happy to help. Again, thank you and enjoy your new Subaru!


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  • Great
    March 16, 2017

    Great costumer service. Wife and I bought a 2017 Subaru STI from here and Nick was great. It took way longer than I think it should have, but ove...

    Capitol Subaru

    Welcome to the Capitol Subaru family Jayme.. Congratulations on your purchase, please let us know when we can help.. Have a great day and go for a...


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    Great costumer service. Wife and I bought a 2017 Subaru STI from here and Nick was great. It took way longer than I think it should have, but overall was a great experience.

    Does recommend this dealer
    Capitol Subaru

    Welcome to the Capitol Subaru family Jayme.. Congratulations on your purchase, please let us know when we can help.. Have a great day and go for a long drive in your new Subaru from Capitol!


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