Dealer on Cars.com since February 2010
|Sales||8:30 AM - 6:00 PM|
|Service||8:00 AM - 4:00 PM|
|Mon||8:30 AM - 9:00 PM|
|Tue||8:30 AM - 9:00 PM|
|Wed||8:30 AM - 9:00 PM|
|Thu||8:30 AM - 9:00 PM|
|Fri||8:30 AM - 6:00 PM|
|Sat||8:30 AM - 6:00 PM|
|Sun||11:00 AM - 5:00 PM|
|Mon||7:00 AM - 6:00 PM|
|Tue||7:00 AM - 6:00 PM|
|Wed||7:00 AM - 6:00 PM|
|Thu||7:00 AM - 6:00 PM|
|Fri||7:00 AM - 6:00 PM|
|Sat||8:00 AM - 4:00 PM|
John Francis is wonderful to work with-- this is the second KIA Soul I have leased with him and I find him to be professional, friendly, and fair. He ...has helped me to find exactly what I need within my budget. He goes above and beyond to ensure that the process goes smoothly and that the customer comes first. I highly recommend Herb Chambers KIA of Burlington, and John Francis in particular.
Thank you for sharing this terrific feedback and for choosing Herb Chambers Kia of Burlington for your purchase needs! We appreciate your business and... look forward to the opportunity to serve your automotive needs for many more years to come. Happy Holidays! Senee O'Connell, General Manager
My fiancee knew she wanted to buy a new Kia Forte EX sedan, along with some specifics about it. I researched dealerships and am so glad I settled on t...his one. And I'm so glad we ended up working with Tom O'Donnell. We went in on Mother's Day with no appointment and Tom was promptly assigned to help us. Tom was quite mellow so initially we weren't sure what to expect. But as we interacted with him more during that visit and signed the paperwork to place a deposit on the car she wanted, we became much more comfortable. We came to realize during that visit and our subsequent phone calls and appointments that Tom is consistently patient, very knowledgeable about the vehicles and the process, focused on getting us what we wanted when we wanted it, with no pressure or sleazy tactics. Tom moved diligently on his end to get everything done for us behind the scenes quickly but never rushed us and his communication could not have been better. They offered us such a big discount off retail price up front that we spent very little energy on negotiation. Tom came across as so honest and straightforward???as well as a pleasure to work with???that we were not inclined to waste time or energy working with other dealerships. We completed the purchase process and she drove happily away in her new car by the next weekend. It was one of the few car buying experiences in my lifetime where the salesperson was a delight and made the whole process pleasant, easy, understandable, and satisfying.
Mike, thank you so much for such a great review. I am so happy that Tom made your experience with us a pleasant, stress-free one. We know how thought ...goes into deciding what car you want so we are always working on ways to make our customers feel comfortable and confident in their purchase, and decision to work with us. Happy to know that our fiance found the car she wanted, and for a price that works for you both! We wish both of you many happy miles.. all the way to the wedding day! Best, Senee O'Connell, General Manager.
Bought a used Chrysler 300C approx. 3 weeks ago from John Francis. Smooth & easy transaction. Even though it wasn't a Kia, John was knowledgeable abou...t the car & took time to answer all questions. It was me who rushed him on the deal. Even better, he delivered the car a couple of days later in New Hampshire at the town clerks office. Great service!
Thank you, Richard, for taking the time to share this 5-Star recommendation! Our number one goal is providing an exceptional customer experience. I'm ...so happy to know that this was achieved with you during your visit with John. Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Senee O'Connell, General Manager
lifetime reviews of the Service Department. Includes reviews of Herb Chambers Kia of Burlington from DealerRater.com