Herb Chambers Kia of Burlington

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Reviews

Average Ratings

4.5
233 lifetime reviews. Includes reviews of Herb Chambers Kia of Burlington from DealerRater.com
  • have just leased a new Kia Optima

    I have just had a wonderful experience leasing a Kia, Everyone was great there was no pressure like many other places. My sales person was great ...

    Dealer Response

    Thank you for your wonderful remarks! We are so happy to know you found a vehicle you love. The Kia Optima is a great vehicle! We appreciate your ...


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    I have just had a wonderful experience leasing a Kia, Everyone was great there was no pressure like many other places. My sales person was great went through everything with no rushing. Very comfortable atmosphere to be in. Never experience this before. I am a 68yr old so have done this before. I would tell any one that is looking to go to Kia of Burlington and see Tom O'Donnell . Have not done any service as of yet.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for your wonderful remarks! We are so happy to know you found a vehicle you love. The Kia Optima is a great vehicle! We appreciate your recommendation and we hope to see you again in the future. Best, Senee O'Connell, General Manager


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  • Excellant Professional Service
    April 26, 2017

    John Francis was superb in helping us choose our vehicle. Extremely knowledgeable on the two options we were looking at. Then Herb Sochat went o...

    Herb Chambers Kia of Burlington

    Thank you for taking the time to tell us about your experience. Hearing that John and Herb took such great care of you from start to finish is the...


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    John Francis was superb in helping us choose our vehicle. Extremely knowledgeable on the two options we were looking at. Then Herb Sochat went out of his way to help with our financing. Everyone was courteous and professional.

    Does recommend this dealer
    Herb Chambers Kia of Burlington

    Thank you for taking the time to tell us about your experience. Hearing that John and Herb took such great care of you from start to finish is the kind of feedback we like to hear! Thank you again and we look forward to serving your automotive needs for many more years to come. Best, Senee O'Connell, General Manager


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  • Could not ask for a better Salesman!

    Let me start off by saying if you are thinking of shopping for a KIA and are located around this location, Tom is THE GUY to go to for helping wit...

    Dealer Response

    Thank you, Evan! I will be sure to let Tom know that you spoke highly of him. I do apologize for your expeirence with our finance department. Than...


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    Let me start off by saying if you are thinking of shopping for a KIA and are located around this location, Tom is THE GUY to go to for helping with your buying process. He was patient, thorough, polite, highly knowledgable, and takes away all of the stress of buying a new car! This was my first lease and Tom made me feel extremely comfortable with the whole process. I would not go to anyone else, and urge everyone to go see Tom because you will NOT regret it! **The only negative from this experience was when not dealing directly with Tom. The finance manager, Herb, is a man who seems to befriend you, but in reality he is just trying to "nickel and dime you" (as he stated he wasn't numerous times throughout the process). His business approach was not genuine and seemed to not to be as invested in your satisfaction as much as Tom was; Herb was just focused on adding as many packages to my car as he could get his hands on. I wish I could've stuck with Tom in this process because he made this journey much more satisfying. Thanks again to Tom and the rest of the team for having one happy customer!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you, Evan! I will be sure to let Tom know that you spoke highly of him. I do apologize for your expeirence with our finance department. Thank you again for your feedback and we look forward to your next visit. Best, Senee O'Connell, General Manager


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  • Always great to work with service dept

    Can always count on Caesar and Diego in the service department to make sure my wife's car is fixed right the first time, and I know our kids are s...

    Dealer Response

    Thank you, Mike, for sharing this terrific feedback and for choosing Herb Chambers Kia for your service needs. We appreciate your business and loo...


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    Can always count on Caesar and Diego in the service department to make sure my wife's car is fixed right the first time, and I know our kids are safe in the Kia we purchased there and have serviced there

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you, Mike, for sharing this terrific feedback and for choosing Herb Chambers Kia for your service needs. We appreciate your business and look forward to the opportunity to serve your automotive needs for many more years to come. Best, Senee O'Connell, General Manager


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  • 2017 Kia Sorento

    I am a new leasee, as well as, new to Kia. I had a great experience with the salesman. He was easy to talk to and very knowledgeable. Answered al...

    Dealer Response

    Thank you, Patti, for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership. Thank you again and congratu...


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    I am a new leasee, as well as, new to Kia. I had a great experience with the salesman. He was easy to talk to and very knowledgeable. Answered all my questions and there were no pressure tactics. I highly recommend working with John Francis on your next purchase.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you, Patti, for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership. Thank you again and congratulations on your new Kia Sorento. Please let us know if we can be of further assistance! Best, Senee O'Connell, General Manager


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  • Herb chambers Kia in Burlington, MA

    Great Experience for a first time leasee. Highly recommend working with John Francis on your next purchase.

    Dealer Response

    Thank you, Eileen! I will be certain to share your kind words with John. Thank you for your business and we look forward to seeing you again! Kin...


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    Great Experience for a first time leasee. Highly recommend working with John Francis on your next purchase.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you, Eileen! I will be certain to share your kind words with John. Thank you for your business and we look forward to seeing you again! Kind Regards, Senee O'Connell, General Manager


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  • Customer for LIFE - Burlington KIA Herb Chambers
    September 18, 2016

    I walked in Thursday at 9am and went back Friday at noon and signed and delivered Tuesday! Julian was so easy to deal with and answered all of my...

    Herb Chambers Kia of Burlington

    Thank you so much for the great feedback! We really appreciate your business and I'll be certain to share your compliments to Julian, Cesar, Diego...


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    I walked in Thursday at 9am and went back Friday at noon and signed and delivered Tuesday! Julian was so easy to deal with and answered all of my MANY ?s. I have a 13 Sorento and a big part of going back was the Service deal and Cesar and Diego are always on top of everything and my service experiences have been top notch! I strongly suggest visiting Julian and his team at Herb Chambers KIA Burlington for your next car !!

    Does recommend this dealer
    Herb Chambers Kia of Burlington

    Thank you so much for the great feedback! We really appreciate your business and I'll be certain to share your compliments to Julian, Cesar, Diego and to the rest of the team. We pride ourselves on offering high quality customer service, and I'm glad we were able to assist you. Until we have the opportunity to work with you again, take care! Best, Senee O'Connell, General Manager


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  • Customer for LIFE ! - Herb Chambers Burlington KIA

    I bought my 2013 KIA Sportage at Herb KIA and knew I was going back. Cesar and Diego and the entire Service team is always on point and made my p...

    Dealer Response

    Thank you so much for the great feedback, Kevin! We pride ourselves on offering high quality customer service, and I'm glad we were able to assist...


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    I bought my 2013 KIA Sportage at Herb KIA and knew I was going back. Cesar and Diego and the entire Service team is always on point and made my post sale experiences nothing but top notch. I walked in at 9am Thursday and by 9pm that night after a few emails had the 17 Sorento my wife and I wanted! Julian was beyond easy to deal with and everything was up front and transparent. I would highly recommend visiting Herb Chambers Burlington KIA for your next car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for the great feedback, Kevin! We pride ourselves on offering high quality customer service, and I'm glad we were able to assist you. Until we have the opportunity to work with you again, take care! Best, Senee O'Connell, General Manager


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  • 2016 KIA SOUL

    I went into the dealership around 11am and was greated right as I walked in the door and sat with the dealer right away. Told him what I was look...

    Dealer Response

    Thank you so much for your feedback and recommendation. We're so glad that you had such a positive experience with our dealership, specifically wi...


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    I went into the dealership around 11am and was greated right as I walked in the door and sat with the dealer right away. Told him what I was looking for and how much I wanted to pay and he made it work. I drove away with my new car by 3:30pm that same day. I love my car and KIA in Burlington is definatly my go to place to get my cars. Tom the dealer that worked with me made everything go quickly and smoothly

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for your feedback and recommendation. We're so glad that you had such a positive experience with our dealership, specifically with Tom. He is truly an asset to this team. Thank you again and we hope to see you in the future! Best, Senee O'Connell, General Manager


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  • 2017 Kia Sorento

    John Francis was the salesperson I dealt with and their was no pressure, easy, forthright and very pleasant experience. John is very knowledgeabl...

    Dealer Response

    Thank you, Mary, for taking the time to share your encouraging words and kind recommendation of John. We believe that exceptional customer service...


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    John Francis was the salesperson I dealt with and their was no pressure, easy, forthright and very pleasant experience. John is very knowledgeable and explained buying vs leasing fully. I will tell all my friends and family to shop Herb Chambers Kia of Burlington and ask for John. I am very pleased with this experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you, Mary, for taking the time to share your encouraging words and kind recommendation of John. We believe that exceptional customer service is key and it is great to know that this belief held true through your experience with our team. We appreciate your business and look forward to serving your automotive needs for many more years to come! Sincerely, Senee O'Connell, General Manager


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