Reviews
I just wanna say the outstanding customer service I got
I just wanna say the outstanding customer service I got From Cesar and Diego Thank you for all your help. You guys are the best.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Cesar and Diego provided outstanding customer service at Herb Chambers Kia of Burlington! Thank you for sharing your experience with us.
Service at desk -Michael was friendly and very pleasant.
Service at desk -Michael was friendly and very pleasant. It was on time and precise and ask for any further services that maybe needed . It was as enjoyable for a car service can be especially when waiting for vehicle. Highly recommended
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Herlous, thank you for recommending us! We're glad to hear Michael made your experience at Herb Chambers Kia of Burlington enjoyable and efficient. We appreciate your feedback and look forward to serving you again!
I brought it in to repair the air cons.
I brought it in to repair the air cons. System. They kept the car for 3 days. Never repaired. Again I left it 2 weeks later for the same problem and still they did not resolve it. I brought it in for wheel balancing which they did but they kia logo on the wheel was and still missing.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
I'm sorry to hear about the repeated issues with your air conditioning system and the missing Kia logo. Please reach out so we can address this matter promptly and ensure a satisfactory resolution. Thank you, Diego Barreto - Service Manager - diegob@herbchambers.com
Highly professional.
Highly professional. Courteous. Keep you informed about problem, solutions and cost. I would recommend it to anyone.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recommending Herb Chambers Kia of Burlington! We're glad to hear our team kept you informed and provided professional service. We appreciate your support!
Car was on a recall was done for free Fast work Thank
Car was on a recall was done for free Fast work Thank you 😊 Great job 👏 👍
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It was our pleasure to assist you! Please don't hesitate to reach out if we can be of service again in the future! - The Herb Chambers Kia of Burlington Team
Amazing attention in Spanish and English , no complains !
Amazing attention in Spanish and English , no complains ! Julian helps me to make my dream come true ! John great attention ! Helps me with the trade in no problems !
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Julian and John provided amazing service at Herb Chambers Kia of Burlington! Thank you for sharing your experience with us. Enjoy your new vehicle!
Scheduled an oil change appointment that I was hoping
Scheduled an oil change appointment that I was hoping would be quick for my 2024 sorrento. . Ended up needing 2 safety recalls as well. I would have appreciated a heads up considering this greatly added to the appointment time. Had I known about the recalls I would brought some work to do. Just asking for a little communication. I did receive reminders about the appointment , would have been nice to Be told about the recalls as well.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Katie, we regret any inconvenience or lack of communication regarding your appointment. We strive to keep our customers informed about any additional services needed, such as recalls. Your feedback is valuable, and we'll work on improving this aspect of our service. If you have further questions or concerns, please feel free to reach out. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com
This was my first service trip to Kia.
This was my first service trip to Kia. Burlington and the staff was very helpful and got me in and out very quickly. Thank you very much!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Diane, we're delighted to hear that your first service visit at Herb Chambers Kia of Burlington was efficient and pleasant. Thank you for choosing us!
Staff was nice.
Staff was nice. Could have explained the service charges/recall notice a bit more. Otherwise fine experience.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Connor, thank you for the review. We appreciate your feedback and will work on improving our communication moving forward. Take care and please don't hesitate to reach out if our Herb Chambers Kia of Burlington team can be of service again in the future!
Very communicative - I have been going there for close to
Very communicative - I have been going there for close to 4 years and they treat me and my car well
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting the Herb Chambers Kia of Burlington team with the care of your vehicle! We're grateful for your support over the past four years and look forward to serving you for many more!