Reviews
Very flexible schedule and willing to drive car to my
Very flexible schedule and willing to drive car to my home after not completing all service work.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We're so glad to hear it! Thank you for rating us five stars! – Herb Chambers Kia of Burlington
Poor customer services, not paying attention to customer
Poor customer services, not paying attention to customer requests, just money centric, unprofessional communication and approach with loyal customers.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the experience you had with our customer service. We strive to provide attentive and professional communication, especially with loyal customers like yourself. Please reach out so we can address your concerns directly and make things right. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com
Response to my inquiry about the car was almost
Response to my inquiry about the car was almost immediately! Although initial wait time to speak to a representative was a little long, everything went well thereafter. Thorough explanations about the car; all my questions were answered. Ramon and Corey were great working with me without any pressure. Thank you so much Corey for your guidance and patience with me. Much appreciated!
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience! We're glad to hear that Ramon and Corey provided thorough explanations and answered all your questions at Herb Chambers Kia of Burlington. We appreciate the feedback about the wait time, and we'll work on improving it. Enjoy your new car!
Michael was extremely competent and willing to take of my
Michael was extremely competent and willing to take of my issues…would recommend him to anybody
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving Michael and the team five stars! We look forward to seeing you again! - Herb Chambers Kia of Burlington
Nick was very kind and courteous and helped us feel
Nick was very kind and courteous and helped us feel really comfortable especially after past experiences with other car dealerships. I would highly recommend this dealership. Michael the dealership manager was also great.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the recommendation! We're glad to hear that Nick and Michael made your experience at Herb Chambers Kia of Burlington comfortable and positive. We appreciate your support!
Art was such an easy salesman to work with and made us
Art was such an easy salesman to work with and made us feel immediately so comfortable.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful feedback! We're happy to hear you had a great experience with Ray and we'll be sure to share these kind comments with him. Please don't hesitate to reach out if our Herb Chambers Kia of Burlington team can be of service again in the future!
The dealer ship was very professional and curtious -
The dealer ship was very professional and curtious - Ramon Amill was fabulous and professional - super
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Ramon and the team at Herb Chambers Kia of Burlington provided you with a professional and courteous experience. Thanks for sharing your feedback!
Michael in the service department in Diego in the service
Michael in the service department in Diego in the service department made sure all my regular service was done and updated for my 2024 Kia Telluride plus all the factory recalls that were on it. They took care of everything very professionally and sufficient. I’m very happy having my car service at Herb Chambers Burlington, Massachusetts.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi John, we're delighted to hear that Michael and Diego provided excellent service for your 2024 Kia Telluride at Herb Chambers Kia of Burlington. We look forward to serving you again! Safe travels!
Everyone at this dealership was incredibly helpful and
Everyone at this dealership was incredibly helpful and kind. Picking and buying a car can be stressful, but this team was knowledgeable and made the process easy and efficient. Ramon was great! He was personable and helped me find exactly what I wanted in terms of the vehicle and financing terms. I highly recommend this dealership and Ramon specifically for anyone looking for a Kia.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the glowing review! We're delighted to hear that Ramon and our team at Herb Chambers Kia of Burlington made your car-buying experience smooth and stress-free. Enjoy your new vehicle, and we appreciate the recommendation!
I had my car serviced August 5th, the service was
I had my car serviced August 5th, the service was excellent. Pam was exceptional in helping me. I would recommend your dealership and I have already. Thank you D. Wesley
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience! We're delighted to hear that Pam provided exceptional service during your visit at Herb Chambers Kia of Burlington. We appreciate the recommendation and look forward to serving you again in the future!