Reviews
Quick and easy experience, with very friendly and
Quick and easy experience, with very friendly and professional staff. 2nd time making a purchase with good service.
Quick and easy experience, with very friendly and
Quick and easy experience, with very friendly and professional staff. 2nd time making a purchase with good service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I was excited to come in, everyone was so friendly on the
I was excited to come in, everyone was so friendly on the phone and in the past, however looking retrospectively I am extremely disappointed. I feel lied to and deceived as a customer and as though my inexperience with auto maintenance/repairs was being preyed upon. I went in initially for a free recall related service and ended up leaving nearly $800 in the hole. They performed an oil change which I did not consent to and used fear mongering regarding "failures in my vehicles integrity and/or safety" to sell me new parts at over 3 times the cost that a normal automotive servicer might (I called my normal guy immediately after my poor experience at Kia of Everett). And the worst part is everyone at Kia was smiling so genuinely and I truly believed they had my best interests at heart when really I was just a foolish piggybank they could empty on their every whim.
I was excited to come in, everyone was so friendly on the
I was excited to come in, everyone was so friendly on the phone and in the past, however looking retrospectively I am extremely disappointed. I feel lied to and deceived as a customer and as though my inexperience with auto maintenance/repairs was being preyed upon. I went in initially for a free recall related service and ended up leaving nearly $800 in the hole. They performed an oil change which I did not consent to and used fear mongering regarding "failures in my vehicles integrity and/or safety" to sell me new parts at over 3 times the cost that a normal automotive servicer might (I called my normal guy immediately after my poor experience at Kia of Everett). And the worst part is everyone at Kia was smiling so genuinely and I truly believed they had my best interests at heart when really I was just a foolish piggybank they could empty on their every whim.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Good afternoon, I am Erik Lett and I am the service manager here at Kia of Everett. I want to try and understand how we took advantage of you. You did in fact come in for a complimentary recall and during it we performed a complimentary vehicle health check that is performed on every vehicle. In that check, we found the vehicle was in need of an oil change, the cabin air filter was very dirty, and you needed brakes - which in turn you approved. The other recommendations for fluids were explicitly informed that they are due to condition, age, mileage, and based on a reference of your vehicle service history here at Kia of Everett. I do not feel it is fair to say we are "preying" on you as a consumer and it is quite disheartening to see us negatively spoke about when everything was explained thoroughly and you approved all the charges adding to $735.80 that was paid. If you would like to discuss this further I encourage you to give me a call, I would love the opportunity for better understanding on you feeling taken advantage of and how you feel we could improve.
Great customer service.
Great customer service.. what 16 5 words?!? Simplicity is best! Have a great day always!
Great customer service.
Great customer service.. what 16 5 words?!? Simplicity is best! Have a great day always!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I have been working with Steve is the service department
I have been working with Steve is the service department over the last several weeks and want to share that it has been an absolute pleasure. His attention to detail, consistent follow up and commitment to problem solving has made my entire experience seamless. I am grateful.
I have been working with Steve is the service department
I have been working with Steve is the service department over the last several weeks and want to share that it has been an absolute pleasure. His attention to detail, consistent follow up and commitment to problem solving has made my entire experience seamless. I am grateful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Good communication and service.
Good communication and service. The car was done earlier than promised. Great job by Debbie.
Good communication and service.
Good communication and service. The car was done earlier than promised. Great job by Debbie.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Good service good people no pressure easy to get an
Good service good people no pressure easy to get an appointment clean and easy to access.
Good service good people no pressure easy to get an
Good service good people no pressure easy to get an appointment clean and easy to access.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Betty was very helpful and made sure everything was taken
Betty was very helpful and made sure everything was taken care of for me. She went above and beyond.
Betty was very helpful and made sure everything was taken
Betty was very helpful and made sure everything was taken care of for me. She went above and beyond.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service was great.
Service was great. I called about recall and they were able to get me in quickly. Gave me a time estimate and didn't go over expected time for service.
Service was great.
Service was great. I called about recall and they were able to get me in quickly. Gave me a time estimate and didn't go over expected time for service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The testing for the recall was fine but at that time I
The testing for the recall was fine but at that time I found out that previous service from a month prior was signed off by a technician but never completed. I am very dissatisfied that the technician was not truthful and I wonder what else was not done during that time.
The testing for the recall was fine but at that time I
The testing for the recall was fine but at that time I found out that previous service from a month prior was signed off by a technician but never completed. I am very dissatisfied that the technician was not truthful and I wonder what else was not done during that time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
The dealership was clean and the staff were friendly and
The dealership was clean and the staff were friendly and welcoming. The work was performed timely and they communicated everything along the way.
The dealership was clean and the staff were friendly and
The dealership was clean and the staff were friendly and welcoming. The work was performed timely and they communicated everything along the way.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair