Jim Robinson Ford Lincoln

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
66 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    February 5, 2018

    They fixed our F150 in a very timely manner. George was super nice and kept us informed. He has always given us great customer service and auto repair... service. I trust him and his workers and he is the reason our family always returns to Jim Robinson for our auto needs.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    February 5, 2018

    Our explorer issue was diagnosed and repaired in a very timely manner. George at the repair desk is amazing. He is super friendly and personable and the... one reason that I keep returning to Jim Robinson for my auto needs.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • December 14, 2016

    Shout out to the team at Jim Robinson, I was in a pinch when my truck broke down late last nite. I had my truck towed up to the shop and gave them a call... in the morning desperate to get my truck fixed. I talked to George in service, he explained to me how busy they were and he do what he could to get my truck up on the lift before the days end. To my surprise George called me just minutes before closing explaining they had found the problem and assured me they would stay over until the truck was done, and that's exactly what they did, theh stayed over an hour to make sure I was back on the road. I want to give a big thank you to George and his crew. Thank you guys, outstanding service

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    February 5, 2018

    The service is great, the staff is friendly. The mechanics have taken good care of my vehicle every time I have taken it in. Will continue to take my truck... to be serviced there.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    February 5, 2018

    I will NEVER go anywhere else! The staff is friendly and does quality work! I go to JIM Robinson for every repair and all maintenance. They also are patient... with my children and have a family friendly waiting room!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 1.0 out of 5
    February 5, 2018

    Very poor customer service. The two service employees were very arrogant and referred me to another dealership as they were playing on there personal... cell phones. They had no regards to customer safety due to faulty issues with my Ford truck. They also stated that since I didn't buy my vehicle at there dealership, they were not obligated to work on my vehicle and then referred me to another dealership.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    June 9, 2017

    Vinny Costain and his staff are great to work with so easy to deal with, and what a clean and great environment to wait in why your car is getting serviced

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 4.0 out of 5
    October 24, 2016

    The pricing and condition of the Ford Focus I purchased couldn't be beat, and Ryan Bachman was great to work with. I was disappointed when the dealership... failed to follow through with a few promises before pick up, but those feelings have since been alleviated as those problems are being quickly fixed.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi John! Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. Drive safely! All the b...est, Tom Clegg, Service Manager, cleggie3@hotmail.com, 304.232.1880

  • 5.0 out of 5
    October 11, 2014

    Ryan Bachman was excellent! He treated us like we were the most important customers of the day, and we appreciated that!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for sharing this terrific review, Renee! We're very happy to hear that Ryan was here to help you and treated you with the customer service w...e know you deserve. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Also, be sure to visit our Facebook page for access to our exclusive content. Best regards, Vinny Costain | General Sales Manager

  • 5.0 out of 5
    October 9, 2014

    The two gentleman that man the service desk and the cashier. We bought a new car from you last Tuesday, a Rav 4. We were trying to decide between a SubarunOutback... and the Rav4. Jack was an excellent salesman, and in the end it was the service department that decided it. We feel comfortable and trust them. This wAs very important in our decision. I hope you will pay them what they are worth.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    John, thank you for this amazing feedback and congratulations on the purchase of your new RAV4! Jack is a great asset and we're thankful to have him o...n our team. We're thrilled to hear that he provided you with an excellent service during your visit. It is of utmost importance that our guests leave our dealership confident that they made the right decision. Don't hesitate to call or stop in if you should have any additional questions or concerns. Also, be sure to visit us on Facebook to gain access to our exclusive specials. Best regards, Vinny Costain | General Sales Manager

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