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Covina Valley Kia

2.6
(320 reviews)
Sales hours: 8:00am to 9:00pm
Service hours: 10:00am to 4:00pm
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Sales Service
Monday 8:00am–9:00pm 10:00am–4:00pm
Tuesday 8:00am–9:00am 10:00am–4:00pm
Wednesday 8:00am–9:00pm 10:00am–4:00pm
Thursday 8:00am–9:00pm 10:00am–4:00pm
Friday 8:00am–9:00pm 10:00am–4:00pm
Saturday 8:00am–9:00pm 10:00am–4:00pm
Sunday 10:00am–6:00pm Closed

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Reviews

2.6
(320 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

I took in my 9 year old Kia Forte to this location after

I took in my 9 year old Kia Forte to this location after it began to demonstrate concerning behavior when driving. When driving my car, it would change gears on its own and sputter and downshift to a stop. When I took my car in to Kia Covina, they had it for over a month and claimed it was the spark plugs and a coil in the coil pack. I had them replace both parts they claimed were causing the issue, but three months later, the problem happened again. They then claimed it was the fuel injector. I had them replace the parts again for my car to not turn on two weeks later. They couldn't find the problem even after they were able to duplicate it and returned my Kia claiming that they may have "accidentally" fixed the problem when diagnosing and investing the car. My car is already on its 4th visit to Kia Covina and they are now claiming my car won't start because of an aftermarket alarm that they installed when I purchased my car. I’ve had to escalate this problem to the Service Manager, Oscar Najera, and after not much help, I had to open a claim with Kia Cusomer Care. It’s almost been a month from opening up a claim and the case manager hasn’t even called me yet. I’ve tried calling them and the phone continuously rings until it drops. This is disgusting behavior and I cannot fathom the idea of a dealer giving someone back an unreliable car and trying to blame the car owner for a part that Kia installed. I would highly recommend everyone stay away from this dealership and Kia altogether. They will give you horrible customer service and will make it impossible to fix your car.

1.0

I took in my 9 year old Kia Forte to this location after

I took in my 9 year old Kia Forte to this location after it began to demonstrate concerning behavior when driving. When driving my car, it would change gears on its own and sputter and downshift to a stop. When I took my car in to Kia Covina, they had it for over a month and claimed it was the spark plugs and a coil in the coil pack. I had them replace both parts they claimed were causing the issue, but three months later, the problem happened again. They then claimed it was the fuel injector. I had them replace the parts again for my car to not turn on two weeks later. They couldn't find the problem even after they were able to duplicate it and returned my Kia claiming that they may have "accidentally" fixed the problem when diagnosing and investing the car. My car is already on its 4th visit to Kia Covina and they are now claiming my car won't start because of an aftermarket alarm that they installed when I purchased my car. I’ve had to escalate this problem to the Service Manager, Oscar Najera, and after not much help, I had to open a claim with Kia Cusomer Care. It’s almost been a month from opening up a claim and the case manager hasn’t even called me yet. I’ve tried calling them and the phone continuously rings until it drops. This is disgusting behavior and I cannot fathom the idea of a dealer giving someone back an unreliable car and trying to blame the car owner for a part that Kia installed. I would highly recommend everyone stay away from this dealership and Kia altogether. They will give you horrible customer service and will make it impossible to fix your car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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1.0

I took in my 9 year old Kia Forte to this location after

I took in my 9 year old Kia Forte to this location after it began to demonstrate concerning behavior when driving. When driving my car, it would change gears on its own and sputter and downshift to a stop. When I took my car in to Kia Covina, they had it for over a month and claimed it was the spark plugs and a coil in the coil pack. I had them replace both parts they claimed were causing the issue, but three months later, the problem happened again. They then claimed it was the fuel injector. I had them replace the parts again for my car to not turn on two weeks later. They couldn't find the problem even after they were able to duplicate it and returned my Kia claiming that they may have "accidentally" fixed the problem when diagnosing and investing the car. My car is already on its 4th visit to Kia Covina and they are now claiming my car won't start because of an aftermarket alarm that they installed when I purchased my car. I’ve had to escalate this problem to the Service Manager, Oscar Najera, and after not much help, I had to open a claim with Kia Cusomer Care. It’s almost been a month from opening up a claim and the case manager hasn’t even called me yet. I’ve tried calling them and the phone continuously rings until it drops. This is disgusting behavior and I cannot fathom the idea of a dealer giving someone back an unreliable car and trying to blame the car owner for a part that Kia installed. I would highly recommend everyone stay away from this dealership and Kia altogether. They will give you horrible customer service and will make it impossible to fix your car.

1.0

I took in my 9 year old Kia Forte to this location after

I took in my 9 year old Kia Forte to this location after it began to demonstrate concerning behavior when driving. When driving my car, it would change gears on its own and sputter and downshift to a stop. When I took my car in to Kia Covina, they had it for over a month and claimed it was the spark plugs and a coil in the coil pack. I had them replace both parts they claimed were causing the issue, but three months later, the problem happened again. They then claimed it was the fuel injector. I had them replace the parts again for my car to not turn on two weeks later. They couldn't find the problem even after they were able to duplicate it and returned my Kia claiming that they may have "accidentally" fixed the problem when diagnosing and investing the car. My car is already on its 4th visit to Kia Covina and they are now claiming my car won't start because of an aftermarket alarm that they installed when I purchased my car. I’ve had to escalate this problem to the Service Manager, Oscar Najera, and after not much help, I had to open a claim with Kia Cusomer Care. It’s almost been a month from opening up a claim and the case manager hasn’t even called me yet. I’ve tried calling them and the phone continuously rings until it drops. This is disgusting behavior and I cannot fathom the idea of a dealer giving someone back an unreliable car and trying to blame the car owner for a part that Kia installed. I would highly recommend everyone stay away from this dealership and Kia altogether. They will give you horrible customer service and will make it impossible to fix your car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

Adam, George, Oscar, service department are the best.

Adam, George, Oscar, service department are the best. You won't be disappointed with these guys. Very professional, honest,friendly, concerned, fix your vehicle the right way with no worries! Constant communication, you are always a priority

5.0

Adam, George, Oscar, service department are the best.

Adam, George, Oscar, service department are the best. You won't be disappointed with these guys. Very professional, honest,friendly, concerned, fix your vehicle the right way with no worries! Constant communication, you are always a priority

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

Very helpful with my 2021.

Very helpful with my 2021. Also, I believe his name is Steve at the service department. Excellent service try to resolve any issue I had but all I came in was for a service very good dealership.

5.0

Very helpful with my 2021.

Very helpful with my 2021. Also, I believe his name is Steve at the service department. Excellent service try to resolve any issue I had but all I came in was for a service very good dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Came in for service or repair
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5.0

Very Excellent and good service and also professional as

Very Excellent and good service and also professional as well as good service thank you

5.0

Very Excellent and good service and also professional as

Very Excellent and good service and also professional as well as good service thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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1.0

Horrible wait times for getting your vehicle repaired.

Horrible wait times for getting your vehicle repaired. They have had my vehicle atleast 4 weeks a year for the last 3 years while they do simple repairs. So many excuses that are just xx. Theres no supply chain issues in 2024. Shouldnt have to wait weeks for simple parts. You are buying a warranty, not a quality vehicle. Diagnostic is a fancy word for them holding your car for almost 2 weeks before they even look at it. Only will give you a rental car if the repair is under warranty which is always a fight. And thats after being without your vehicle for the minimum 2 weeks of "diagnostic." Do yourself a favor, buy a honda or toyota. These people dont even drive Kia's. Its a total joke!

1.0

Horrible wait times for getting your vehicle repaired.

Horrible wait times for getting your vehicle repaired. They have had my vehicle atleast 4 weeks a year for the last 3 years while they do simple repairs. So many excuses that are just xx. Theres no supply chain issues in 2024. Shouldnt have to wait weeks for simple parts. You are buying a warranty, not a quality vehicle. Diagnostic is a fancy word for them holding your car for almost 2 weeks before they even look at it. Only will give you a rental car if the repair is under warranty which is always a fight. And thats after being without your vehicle for the minimum 2 weeks of "diagnostic." Do yourself a favor, buy a honda or toyota. These people dont even drive Kia's. Its a total joke!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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5.0

We just bought a new Sorento there and the service was

We just bought a new Sorento there and the service was excellent. Our sales rep, Ray, was very knowledgeable and did not pressure us to make a quick decision. He explained the differences between the trim packages and helped us choose the right vehicle for us. Sarah was very pleasant to work with completing all of the paperwork. he explained all of the features and differences between trim packages.

5.0

We just bought a new Sorento there and the service was

We just bought a new Sorento there and the service was excellent. Our sales rep, Ray, was very knowledgeable and did not pressure us to make a quick decision. He explained the differences between the trim packages and helped us choose the right vehicle for us. Sarah was very pleasant to work with completing all of the paperwork. he explained all of the features and differences between trim packages.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1.0

cheat behavior and no longer trust them.

They gave the quotation base on the tax rate 10.25 but actually the tax was paid based on the rate of 8.75%, They overcharged me by $600 in taxes, and this process was secretive; nobody informed me. Moreover, when I discovered this issue, they have been consistently delaying its resolution. It's so sad about this.

1.0

cheat behavior and no longer trust them.

They gave the quotation base on the tax rate 10.25 but actually the tax was paid based on the rate of 8.75%, They overcharged me by $600 in taxes, and this process was secretive; nobody informed me. Moreover, when I discovered this issue, they have been consistently delaying its resolution. It's so sad about this.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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1.0

They had my car since 7/13/23 & finally got my car today,

They had my car since 7/13/23 & finally got my car today, 8/15/23. We own a 2017 Kia Sportage. Not sure about everyone else but from the few other cars before me when they picked up there cars looked washed. Anyhow, my car came in since it died on the freeway when my fiancé drove it. We had it towed to this dealership since it was recommended from an auto shop. It was recommended that it needed a new engine and ABS recall and few other things. When the engine came in, it was the wrong one. Waited til the right engine came but suggested that it needed all new belts and hoses. Informed them the the radio hose was done a few months again. Anyhow it came up to $613 after the extended warranty and a rust ring on the leather seat that wasn’t there before. Do not come here and save yourself the headache. All the pictures posted on Yelp was not retouched any type of way except to protect our personal information. And they are not even BBB accredited, wished I knew before this experience.

1.0

They had my car since 7/13/23 & finally got my car today,

They had my car since 7/13/23 & finally got my car today, 8/15/23. We own a 2017 Kia Sportage. Not sure about everyone else but from the few other cars before me when they picked up there cars looked washed. Anyhow, my car came in since it died on the freeway when my fiancé drove it. We had it towed to this dealership since it was recommended from an auto shop. It was recommended that it needed a new engine and ABS recall and few other things. When the engine came in, it was the wrong one. Waited til the right engine came but suggested that it needed all new belts and hoses. Informed them the the radio hose was done a few months again. Anyhow it came up to $613 after the extended warranty and a rust ring on the leather seat that wasn’t there before. Do not come here and save yourself the headache. All the pictures posted on Yelp was not retouched any type of way except to protect our personal information. And they are not even BBB accredited, wished I knew before this experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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1.0

Stay extra vigilant when car shopping, folks!

Stay extra vigilant when car shopping, folks! I've been trying to help my retired mother purchase a car and it makes me angry to think that there are those out there who'd probably take advantage if I wasn't around. We were looking at a pre-owned 2017 Kia Niro and made an appointment to come test drive and check it out. The test drive went fine, and we were about to pull the trigger on the purchase. But for my own peace of mind (I fix and maintain our family cars), I ran a full scan with my BlueDriver OBD2 scan tool (highly recommended btw!!), not really expecting to find anything. Imagine my surprise when it came up with 2 or 3 codes related to the dual-clutch transmission! We brought this up with the service center, who claimed it was repaired. They claimed the codes were still present because the vehicle was not driven through its drive cycles since performing the repair in order to clear the codes (nevermind the fact that I had just returned from a test drive or that the "repair" was nearly a month ago according to CarFax). I pose this question: Is a car that is currently logging trouble codes truly considered fixed, fit and ready for sale? From a customer's perspective, they simply replaced a part without knowing if it truly fixed the problem. For anyone with ANY mechanical knowledge....anyone who has ever had to go through the headache of repairing a check engine light or trouble code, you'll know that the repair is not complete until the code/light goes away and stays away! If my scan tool can still pick up the trouble codes, then I don't consider the repair job finished. Wouldn't you, a potential customer, agree? When asked if they'd own up to any future issues relating to the trouble code if one were to purchase the vehicle, I was then advised to purchase a separate warranty. Laughable to me, as they couldn't even be bothered to address the trouble codes currently logged by the car BEFORE sale! As I continued to question them, the sales rep cut me off and conveniently and coincidentally claimed the vehicle was "sold" to an old gentleman in the lobby. Uh-huh. Sure thing, bub. In this day and age, go somewhere more honest to spend your hard-earned money.

1.0

Stay extra vigilant when car shopping, folks!

Stay extra vigilant when car shopping, folks! I've been trying to help my retired mother purchase a car and it makes me angry to think that there are those out there who'd probably take advantage if I wasn't around. We were looking at a pre-owned 2017 Kia Niro and made an appointment to come test drive and check it out. The test drive went fine, and we were about to pull the trigger on the purchase. But for my own peace of mind (I fix and maintain our family cars), I ran a full scan with my BlueDriver OBD2 scan tool (highly recommended btw!!), not really expecting to find anything. Imagine my surprise when it came up with 2 or 3 codes related to the dual-clutch transmission! We brought this up with the service center, who claimed it was repaired. They claimed the codes were still present because the vehicle was not driven through its drive cycles since performing the repair in order to clear the codes (nevermind the fact that I had just returned from a test drive or that the "repair" was nearly a month ago according to CarFax). I pose this question: Is a car that is currently logging trouble codes truly considered fixed, fit and ready for sale? From a customer's perspective, they simply replaced a part without knowing if it truly fixed the problem. For anyone with ANY mechanical knowledge....anyone who has ever had to go through the headache of repairing a check engine light or trouble code, you'll know that the repair is not complete until the code/light goes away and stays away! If my scan tool can still pick up the trouble codes, then I don't consider the repair job finished. Wouldn't you, a potential customer, agree? When asked if they'd own up to any future issues relating to the trouble code if one were to purchase the vehicle, I was then advised to purchase a separate warranty. Laughable to me, as they couldn't even be bothered to address the trouble codes currently logged by the car BEFORE sale! As I continued to question them, the sales rep cut me off and conveniently and coincidentally claimed the vehicle was "sold" to an old gentleman in the lobby. Uh-huh. Sure thing, bub. In this day and age, go somewhere more honest to spend your hard-earned money.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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