Covina Valley Kia

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Statement. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Statement

4.4
(305 reviews)
Sales hours: 8:00am to 9:00pm
Service hours: 10:00am to 4:00pm
View all hours
Service Sales
Monday 10:00am–4:00pm 8:00am–9:00pm
Tuesday 10:00am–4:00pm 8:00am–9:00am
Wednesday 10:00am–4:00pm 8:00am–9:00pm
Thursday 10:00am–4:00pm 8:00am–9:00pm
Friday 10:00am–4:00pm 8:00am–9:00pm
Saturday 10:00am–4:00pm 8:00am–9:00pm
Sunday Closed 10:00am–6:00pm
(626) 736-4275 (626) 736-4275

Inventory

See all 4 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2016.
Shop the Best Deals on New Kias and Pre-Owned Cars of all makes:
http://www.covinakia.com - 877-314-6819

Service center

Phone number

Service hours

Monday
10:00am–4:00pm
Tuesday
10:00am–4:00pm
Wednesday
10:00am–4:00pm
Thursday
10:00am–4:00pm
Friday
10:00am–4:00pm
Saturday
10:00am–4:00pm
Sunday
Closed

Reviews

4.4
(305 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

Want to share your experience with this dealership?

Write a review
1.0

Original: I took my car for two recalls.

Original: I took my car for two recalls. 2014 Soul. One recall was the ACU update the other was an engine fire/bearing test. After getting my car back it started sputtering on acceleration. I took it back and the problem persisted. One advisor said they DID feel what I felt yet the papers said they could NOT replicate it. The lead mechanic went on a ride with me and finally felt what I did. He checked the spark plugs and flashed the same software again and again and still the problem wasn't solved. The lead alluded that it could be the transmission failing but they did not check it. They did little to nothing to FIND and SOLVE the problem. They kept saying there was no error codes and couldn't offer any repair service. Well OBVIOUSLY there IS a problem. And it hasn't been solved. Anyone I spoke to seemed to have no sympathy or concern over my issue. This is my first and LAST time I'll ever bring my car here. It's clear they refuse to do actual work to FIND and SOLVE the obvious issue. Update1: it's been 4 days since I sent "Victoria the manager" an email and never responded. Just proves my point they don't care. UPDATE 2: i took my car to Carson Kia in which they informed me right away they could replicate and found the issue. they determined by swapping the spark plugs and coils that there was indeed a misfire from the plugs. i took it for a third opinion at a local mechanic who changed the spark plugs and the problem has been solved. no more misfire no more sputtering. IT WAS FIXED. Covina Kia's mechanics and advisors are liars. they said my spark plugs were fine and "looked brand new." they either didnt check them at all or when they did the recall to inspect the area, didnt reinstall them correctly. also i never got a call back from "Victoria the manager" or any response from her.

1.0

Do not waste your time here

If I could give this dealer a 0 star review I would. DO NOT WASTE YOUR TIME HERE. They sold me a “certified” vehicle and within 3 days of purchasing transmission on vehicle failed. Their service team failed to do their due-diligence and completely inspect the vehicle upon putting on the lot for sale. I spent hours in their office just so they could give me the run around on my issue. I asked for their general managers information and they tried to withhold it. I’ve been waiting for days now for a call back and nothing. Might I add Jorge in sales is a liar and tried to downplay what was wrong with the car when I spoke to him about it. SUPER DISMISSIVE STAFF! I HIGHLY REGRET “my purchase” here. Would not recommend this dealer.

Dealer response

Hello, Thank you for reaching out about this. I would appreciate the opportunity to address your concerns about the vehicle recently purchased. Please reach out to me if you haven't and I hope to learn more about this as soon as I can be available. Wes Parker General Manager Covina Valley Kia Wparker@covinakia.com 626-736-4275

1.0

If I could give this dealer a 0 star review I would.

If I could give this dealer a 0 star review I would. DO NOT WASTE YOUR TIME HERE. They sold me a “certified” vehicle and within 3 days of purchasing transmission on vehicle failed. Their service team failed to do their due-diligence and completely inspect the vehicle upon putting on the lot for sale. I spent hours in their office just so they could give me the run around on my issue. I asked for their general managers information and they tried to withhold it. I’ve been waiting for days now for a call back and nothing. Might I add Jorge in sales is a liar and tried to downplay what was wrong with the car when I spoke to him about it. SUPER DISMISSIVE STAFF! I HIGHLY REGRET “my purchase” here. Would not recommend this dealer.

1.0

Worst dealer ever! Karen is so unprofessional! Go to...

Worst dealer ever! Karen is so unprofessional! Go to Pomona Kia! And ask for LISA!

1.0

Worst dealership I have ever dealt with! They called me...

Worst dealership I have ever dealt with! They called me and set up a appointment and salesman didn't show! Someone else helped me and had no idea what he was doing! Walked out and told them to never call me again! Service department is no better!

Dealer response

Bob, Your feedback is important to us, and I would appreciate the opportunity to speak with you to discuss your review further. Please reach out to me at a time that is convenient for you. I hope to hear from you. Best, Wes Parker General Manager Covina Valley Kia Wparker@covinakia.com 626-736-4275

Consumer response

After my post I was contacted by Wes Parker from Covina Valley Kia. He listened to my complaint and resolved it! I am very pleased with the outcome because he took the time to listen to me! Don't know if another dealership would have done this! Would recommend this dealership because I believe they care about the customer! Thank you Wes Parker!!

1.0

Service department personnel are liars. They will hold...

Service department personnel are liars. They will hold your car hostage, claiming that they have to have authorization from KIA corporation to do repairs on a published recall! "We'll let you know by the end of the day" and three days later, you're still without a car. They refuse to provide a rental, basically screwing you any way they can. I've had to deal with recalls with other auto makers and the process was nothing like this xxxx! Face it, KIA, you've put out a bad product...now OWN it and do the right thing!

Dealer response

Hello, Thank you for bringing this to my attention. This is not the typical service we strive to provide and I would like to learn more about your recent experience with the Covina Valley Kia Service Center. Could you please contact me at your earliest convenience? Wes Parker General Manager Covina Valley Kia Wparker@covinakia.com 626-736-4275

1.3

FINANCING

Brought our own financing, they said they had a Crdit union that would beat it, NOPE, not true, ran our credit for nothing, bad advice

1.8

Martin, Jorge, finance people will try and getvyou to...

Martin, Jorge, finance people will try and getvyou to finance with their banks, DONT DO IT, lies lies lies,we had our own to use

5.0

Best Service Ever!!

Made an appointment with Sierra from Finance I know what I am working with and will not waste anyone's time. I asked if they could work with it and Sierra said absolutely. We got there and Luis the sales rep was very welcoming and inviting. Sierra actually had the paperwork ready for us to fill out and Luis went and got the car I had taken screen shots. The process was smooth and honestly quick since Sierra didn't waste any of our time.

4.8

Worked with Luis (internet sales person) and Jorge (sales...

Worked with Luis (internet sales person) and Jorge (sales rep). Excellent pair to work with. They were informative, friendly and most of all, helpful. Jorge, especially made the difference for me; his patience and willingness to work with me, helped me make the decision to purchase my new Kia Seltos S. I will definitely refer friends and family.

Read all 305 reviews