Mercedes-Benz of Chicago

Reviews

Average Ratings

4.7
393 lifetime reviews. Includes reviews of Mercedes-Benz of Chicago from DealerRater.com
  • Oustanding Service

    Erick M. is my service advisor for the past 8 years he is always honest and has work completed on time.

    Dealer Response

    Thank you Pter for our recommendation of Erick M. in our Service Center. We are grateful to have such a loyal customer. We hope we can continue to...


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    Erick M. is my service advisor for the past 8 years he is always honest and has work completed on time.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you Pter for our recommendation of Erick M. in our Service Center. We are grateful to have such a loyal customer. We hope we can continue to earn your business.


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  • Thanks Again
    July 21, 2017

    As always they never fail to impress me, simple quick and correct the way I like it Special Thanks to Erik McGregor "your are the best"

    Mercedes-Benz of Chicago

    Hi George, Thank you for taking the time to leave such a wonderful review. We are happy to hear that Erik always provides you with excellent serv...


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    As always they never fail to impress me, simple quick and correct the way I like it Special Thanks to Erik McGregor "your are the best"

    Does recommend this dealer
    Came in for service or repair
    Mercedes-Benz of Chicago

    Hi George, Thank you for taking the time to leave such a wonderful review. We are happy to hear that Erik always provides you with excellent service. Please let us know if we can further assist you. ¿¿¿ Geoff Hult, General Manager


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  • Excellent service
    July 20, 2017

    I experienced great customer service, prompt service and completion of recall issue. The loaner car that I was provided was very clean and fun t...

    Mercedes-Benz of Chicago

    Hi, We appreciate your 5-star rating and your kind words. Please let us know if we can assist you further. ¿¿¿Mark Hoegler, General Manager


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    I experienced great customer service, prompt service and completion of recall issue. The loaner car that I was provided was very clean and fun to drive.

    Does recommend this dealer
    Came in for service or repair
    Mercedes-Benz of Chicago

    Hi, We appreciate your 5-star rating and your kind words. Please let us know if we can assist you further. ¿¿¿Mark Hoegler, General Manager


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  • Service B
    July 20, 2017

    Terry and the whole crew at MC Chicago are top notch! Simply the best!! I wish all service centers were like MB Chicago. Job well

    Mercedes-Benz of Chicago

    Hello Jim, Thank you very much for your wonderful review! We are glad to hear that Terry and the whole Fletcher Jones team always make sure your ...


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    Terry and the whole crew at MC Chicago are top notch! Simply the best!! I wish all service centers were like MB Chicago. Job well

    Does recommend this dealer
    Came in for service or repair
    Mercedes-Benz of Chicago

    Hello Jim, Thank you very much for your wonderful review! We are glad to hear that Terry and the whole Fletcher Jones team always make sure your experience is efficient from beginning to end. If we can be of any further assistance please let us know. ¿¿¿ Geoff Hult, General Manager


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  • Great customer service, professional and quick
    July 19, 2017

    I belive as to all customers, Customer service is the most important role in the business industry if you want to keep your customers and bring ne...

    Mercedes-Benz of Chicago

    Hi, We appreciate your 5-star rating and are happy to hear that you were provided you with exceptional customer service. If we can be of any furth...


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    I belive as to all customers, Customer service is the most important role in the business industry if you want to keep your customers and bring new ones on board. And that is exactly what Geoff Hult Service Director and Terrence Stailey bring to work each and every day.

    Does recommend this dealer
    Came in for service or repair
    Mercedes-Benz of Chicago

    Hi, We appreciate your 5-star rating and are happy to hear that you were provided you with exceptional customer service. If we can be of any further assistance please let us know. -Mark Hoegler, General Manager


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  • In short Jeff and Melivin are amazing. Thank you!
    July 18, 2017

    There is no better place to be serviced. You care first, always respond and are just and fair. I have been dealing with Melvin before we had child...

    Mercedes-Benz of Chicago

    Hi David, Thank you for your loyalty and for your raving review. We are happy to hear that Melvin always provides you with excellent service. Plea...


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    There is no better place to be serviced. You care first, always respond and are just and fair. I have been dealing with Melvin before we had children in our 20s and have an incredible rapport. I have very high standards and Melvin exceeds them.

    Does recommend this dealer
    Came in for service or repair
    Mercedes-Benz of Chicago

    Hi David, Thank you for your loyalty and for your raving review. We are happy to hear that Melvin always provides you with excellent service. Please let us know if we can assist you further. ¿¿¿ Geoff Hult, General Manager


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  • Paul knows our Airstream Interstate and cares
    July 15, 2017

    We appreciate the connection with a person at MB who cares about a safety and satisfaction with the operation of our vehicle. We feel that we hav...

    Mercedes-Benz of Chicago

    Hi, We appreciate your 5-star rating and are happy to hear that Paul provided you with an exceptional visit. If we can be of any further assistanc...


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    We appreciate the connection with a person at MB who cares about a safety and satisfaction with the operation of our vehicle. We feel that we have some understanding of the problem from Paul's instruction as well as the issue of the problem getting resolved.

    Does recommend this dealer
    Came in for service or repair
    Mercedes-Benz of Chicago

    Hi, We appreciate your 5-star rating and are happy to hear that Paul provided you with an exceptional visit. If we can be of any further assistance please let us know. -Mark Hoegler, General Manager


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  • Servive
    July 13, 2017

    I like to say that my service was excellent. Eric Mcgregor is the best at his job and the reason I continue to come for service of my vehicle at M...


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    I like to say that my service was excellent. Eric Mcgregor is the best at his job and the reason I continue to come for service of my vehicle at Mercedes Benz of Chicago. Thank to Eric I I'm alway woo will continue to come for service there . Big thumb up . Thank Eric you the best.

    Does recommend this dealer
    Came in for service or repair

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  • Great First Impression
    July 12, 2017

    Great experience all the way around my family and I were looking to replace our family vehicle and started looking and we found a Mercedes station...

    Mercedes-Benz of Chicago

    Congratulations on your new Mercedes-Benz and thank you so much for your raving review! We are so glad to hear that Ed and Jennifer were able to p...


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    Great experience all the way around my family and I were looking to replace our family vehicle and started looking and we found a Mercedes station wagon at Mercedes-Benz of Chicago. I called and the receptionist was polite and friendly and spoke with Sam and I asked a few questions before committing to driving downtown from the suburbs to see the car. When we arrived people started greeting us right away. The dealership is huge and impressive we were greeted by Ed and we ask to see Sam. Ed came back and said he was with other clients. But not to worry Ed said he would gladly show us the vehicle. From the start, Ed was friendly and professional and I was surprised when he said he was a new hire and first time selling cars. Well, he could have fooled me because Ed was terrific. In short, I wanted to buy a car from this guy and he made it possible to do a deal right there and then. I want to thank his sales manager for allowing Ed to handle the sales process from start to finish. I would like to thank Jennifer our finance manager for making the finance process easy and painless. Thank you, Ed Prystalski and team Chicago Mercedes-Benz for an awesome experience at your dealership.

    Does recommend this dealer
    Mercedes-Benz of Chicago

    Congratulations on your new Mercedes-Benz and thank you so much for your raving review! We are so glad to hear that Ed and Jennifer were able to provide you with a seamless experience. Please let us know if we can assist you further. Mark Hoegler General Manager


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  • Great customer service.
    July 10, 2017

    The new service station is great. I was greeted quickly and my car was taken in right away. The only complaint is that I advised that I would ne...

    Mercedes-Benz of Chicago

    Hi, We appreciate your online feedback and we are glad you enjoyed our new service station. Unfortunately we were unable to locate your account ...


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    The new service station is great. I was greeted quickly and my car was taken in right away. The only complaint is that I advised that I would need a ride to work. I was not told it is a 30+ minute wait for the shuttle. I was late to work that day despite the fact that I was the 2nd person in when the service station opened. Had I known, I would have ubered to work.

    Does recommend this dealer
    Came in for service or repair
    Mercedes-Benz of Chicago

    Hi, We appreciate your online feedback and we are glad you enjoyed our new service station. Unfortunately we were unable to locate your account and we would like to speak with you . If you have any additional questions please feel free to give me a call. I can be reached at (312)628-4363. Kind regards, Ashley Richie


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