Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.7
647 lifetime reviews. Includes reviews of Groove Ford from DealerRater.com
  • Zac T

    Best sales professional I ever dealt with!! Very easy and quick to deal with. Explained everything and was polishing my car add I pulled up. Very...

    Dealer Response

    Jamie, We constantly strive to have fun while being professional! It is great to hear that you are "very satisfied" and that you loved your experi...


    Show Full Review

    Best sales professional I ever dealt with!! Very easy and quick to deal with. Explained everything and was polishing my car add I pulled up. Very satisfied.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jamie, We constantly strive to have fun while being professional! It is great to hear that you are "very satisfied" and that you loved your experience. We look forward to taking care of you in the future.


    Hide Full Review
  • Great car buying experience
    May 20, 2017

    We came from over 630 miles away to buy a car at Groove Ford. Samantha Gurtler is one of the main reasons, she answered all of our questions and ...


    Show Full Review

    We came from over 630 miles away to buy a car at Groove Ford. Samantha Gurtler is one of the main reasons, she answered all of our questions and got us a great deal on a truck. This is our first car buying experience over the phone she made it very comfortable and even though we are flying in from another state we knew there would be no surprises. Thanks again Sam and Matt

    Does recommend this dealer

    Hide Full Review
  • Fun Facts
    May 19, 2017

    Noah was very knowledgeable when helping us make a choice on which vehicle to buy. He had many fun facts on our Expedition. It was as if he memori...


    Show Full Review

    Noah was very knowledgeable when helping us make a choice on which vehicle to buy. He had many fun facts on our Expedition. It was as if he memorized the book that comes with the SUV!! Easiest car buying experience ever!!

    Does recommend this dealer

    Hide Full Review
  • Refused to Perform Warranty Work

    I purchased my F150 from Groove Ford. I had taken my truck there twice and they eventually diagnosed the issue so it required a 3rd visit to fix ...


    Show Full Review

    I purchased my F150 from Groove Ford. I had taken my truck there twice and they eventually diagnosed the issue so it required a 3rd visit to fix after the part was ordered. I was there to drop off the vehicle and it was then that I found out that the part was not in nor did anyone tell me not to come in etc. Then when they all start looking around for when the part is going to come in nobody seems to have an answer. Groove Ford service writers went nose down in their computer screens and never engaged nor helped. The guys at the front desks are not who I would have representing my organization. If Groove Ford just doesn't want to do the work bc it is warranty work or whatever you should tell customers that. So no service after the sale. Took to another dealership and diagnosed, part ordered and fixed in 3 days. I did notify Groove Ford service managers about what had happened. Little concern. I assume and understand there is a warranty pool of money they get to keep if they don't use at the end of the year. No other reason I can see to not want to service what you sell.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Overall great experience!
    May 16, 2017

    This dealership says that they don't want to be pushy and they pride themselves in making car buying a good experience. From start to finish every...


    Show Full Review

    This dealership says that they don't want to be pushy and they pride themselves in making car buying a good experience. From start to finish everyone was great and went above and beyond to make me happy.

    Does recommend this dealer

    Hide Full Review
  • Incredible Experience!
    May 15, 2017

    Leasing my new Ford Escape Titanium could not have been more wonderful! Everyone at this dealership is awesome! They are friendly, compassionate, ...


    Show Full Review

    Leasing my new Ford Escape Titanium could not have been more wonderful! Everyone at this dealership is awesome! They are friendly, compassionate, efficient, professional and all with BIG SMILES! They work together as a true TEAM and deliver outstanding results! I had visited another Ford dealership and after 3 visits, had zero results. I walked into GROOVE and was immediately attended to! Within 24 hours I was leaving with my new Escape! GREAT PEOPLE, GREAT SERVICE, GREAT PRODUCT! Thank you from the bottom of my heart!! Hugs to all of you!

    Does recommend this dealer

    Hide Full Review
  • Lease end nightmare

    Terrible experience all around. Went in for a scheduled pre lease end inspection, and person wasn't there, the person who came to talk to me inst...


    Show Full Review

    Terrible experience all around. Went in for a scheduled pre lease end inspection, and person wasn't there, the person who came to talk to me instead said they don't do those, and just to drop it off when I was going to turn it in. Well after turning it in got a $4000+ bill on a truck I turned in with 13k less miles than I paid for, and that I purchased their useless excess wear and tear package. I tried to work through the dealership, and even offered to buy it out at my lease end price. I was told that they would no longer honor that, and when I asked to have an independent party quote the repairs was ignored both by their customer service person and their GM. Even when I tried to clarify what my next steps were since I was told they were waiting to Hearn back from Ford and would be back in touch, I couldn't get them to answer. Absolute worst dealership experience I've ever had, and I've gone through 7 cars in 8 years on top of the 5-6 for my ex wife during that same time, so I've had quite a few dealings with several different dealerships, and this is the only one I would never do business with again.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Awesome!!! I previously had a bad experience here BUT....
    May 13, 2017

    gabe was AWESOME!!! She treated us more like people than a number or a deal! Between her, treavor, Ryan, the other sales manager and Scott in f...


    Show Full Review

    gabe was AWESOME!!! She treated us more like people than a number or a deal! Between her, treavor, Ryan, the other sales manager and Scott in financing they ROCKED it as a team!!! I can't tell you how much I appreciate you helping me not only find but get into something me and my family love!!! Definitely recommending Gabe to all our friends and family! Walked in to get my edge repaired... left with a new car! :)

    Does recommend this dealer

    Hide Full Review
  • Great Experience
    May 13, 2017

    I had a great experience at Groove Ford with getting my new Ford Escape! Jason was extremely helpful in making sure I found a vehicle that is righ...


    Show Full Review

    I had a great experience at Groove Ford with getting my new Ford Escape! Jason was extremely helpful in making sure I found a vehicle that is right for my needs, and in helping me get the best out of my experience there.

    Does recommend this dealer

    Hide Full Review
  • Got the car of my dreams!
    May 13, 2017

    I had a very good experience with Groove Ford! My salesman, Tim, went out of his way to help get me in to my new Ford Edge, with payments I can a...


    Show Full Review

    I had a very good experience with Groove Ford! My salesman, Tim, went out of his way to help get me in to my new Ford Edge, with payments I can afford. Getting a new car can be very stressful as well as exciting, but Tim & the team made it a pleasant experience!

    Does recommend this dealer

    Hide Full Review