Reviews

Average Ratings

4.9
410 lifetime reviews.
  • An excellent experience

    I had visited three other dealerships before I landed at Groove, and my experience there was unbelievably different: other salespeople didn't real...


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    I had visited three other dealerships before I landed at Groove, and my experience there was unbelievably different: other salespeople didn't really know what the car could do--didn't explain all the bells and whistles. At another dealership, when I couldn't find a Mazda CX-5 (Touring) that I wanted, one salesman suggested a Ford Escape, because "they're basically the same car." Especially at that dealership, it was clear that I was being talked down to because I'm a woman. Tracy at Groove was completely different: from the moment we met, she shook my hand and took me seriously. She asked what I wanted and actually listened, and showed me cars I might actually like. The test drive was amazing. She has a route that demonstrates handling, acceleration, turning radius, etc. She helped me understand the car and its capabilities. I also had to leave very quickly--before I'd committed to buying the car. She didn't harass me (although she did remind me that the car might not be there when I came back). Remarkably little pressure. I've had people follow me to my car, saying, "what can we do to get you in a car today????" and I ran away as quickly as possible. SO. Tracy respected me, my time, my budget, and she knows the cars she's trying to sell. It was an excellent experience, and I did in fact buy a car there.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • No pressure

    Quoting a price for me and sticking to that price when I came in to look at the car. Sara is a no pressure girl...knows her cars.


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    Quoting a price for me and sticking to that price when I came in to look at the car. Sara is a no pressure girl...knows her cars.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Groove Mazda made me feel at home

    Sarah was excellent, she went out of her way to make sure I got the best ever service possible. Sara made sure I felt welcome. She is friendly, ki...


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    Sarah was excellent, she went out of her way to make sure I got the best ever service possible. Sara made sure I felt welcome. She is friendly, kind and above all, knowledgeable.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Friendly, Helpful, and Low Pressure Sales Service

    Despite looking at used stock that wasn't specifically Mazda, Tracy deMeza helped me explore all options and go with what made the most sense for ...


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    Despite looking at used stock that wasn't specifically Mazda, Tracy deMeza helped me explore all options and go with what made the most sense for my situation. The test drive really covered all of the bases for getting the feel of the car, and besides the usual ad-ons I did not feel pressured to spend any more than I came to spend. Mrs. Robertson in the financing department also made the commitment to beat the rates I had been pre-approved for so that my payment would be affordable. Thanks guys!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Tracy made it easy!

    I told Tracy what I wanted and what I could afford and she made it happen! I have never ever traded cars so quickly. I was amazed at how quickly ...


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    I told Tracy what I wanted and what I could afford and she made it happen! I have never ever traded cars so quickly. I was amazed at how quickly Tracy and David pulled everything together, they made something I dreaded incredibly easy! I left her a voicemail earlier, she met me at the door, we went over what I wanted and could afford. She took care of every detail, got me through the process in record time. You really don't know how much I hate car shopping! But I will do it again in a heartbeat with Tracy! I have recommended her to several friends. Being a woman and buying a car is tough, but I can trust Tracy. I doubt I would have walked into Groove Mazda had a friend not recommended Tracy deMeza to me. I've purchased from big dealerships before and hated it. But I knew I could trust Tracy and was veryimpressedwith the personable feeling from everyone there. It felt like a small town dealer! I'll be back!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Two car day at Groove Mazda!

    We purchased two Mazdas at Groove on the same day. We had visited another dealership to purchase the night before, but were immediately turned off...


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    We purchased two Mazdas at Groove on the same day. We had visited another dealership to purchase the night before, but were immediately turned off by the price games. We left there in less than an hour. Groove didn't play any games and we were able to get prices set quickly. That mazda all the difference. Tracy was honest. She was funny. She went over leasing vs buying in great detail and helped us make a smart decision. We had two Acuras prior to buying our Mazdas. I was worried about going from a "luxury" car to a "normal" car, but I can't believe how much I love my CX-5. It drives so much better than my MDX did, and the gas mileage is fantastic. I am a very satisfied customer.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Business

    Was car shopping and stopped by numerous dealerships and as soon as I walked in to Groove Mazda I knew this was the place I would like to purchase...


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    Was car shopping and stopped by numerous dealerships and as soon as I walked in to Groove Mazda I knew this was the place I would like to purchase a vehicle if they had what I was looking for and of course they did.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Destiny Buerge is a great salesperson

    Destiny was great to work with. No hassle, no pressure, stayed late to help me get my purchase done.


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    Destiny was great to work with. No hassle, no pressure, stayed late to help me get my purchase done.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Tom is such an excellent salesman!

    Tom took care of everything I needed and made sure i was all set before i left the lot. I felt very comfortable with my purchase and he goes above...


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    Tom took care of everything I needed and made sure i was all set before i left the lot. I felt very comfortable with my purchase and he goes above and beyond with his job to get things done!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Car sales WOMEN ROCK!!

    WOW!! What a refreshing experience working with a car sales WOMAN! Destiny Buerge was professional, knowledgeable and efficient. She made buying ...


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    WOW!! What a refreshing experience working with a car sales WOMAN! Destiny Buerge was professional, knowledgeable and efficient. She made buying our new Mazda CX3 painless. Not only is Destiny knowledgeable about the different Mazda offered at Groove, she also knows and understands how to figure out the best financing options available. One of the nicest things about working with Destiny - she didn't need to "go ask her sales manager" about anything!! We dealt solely with Destiny until it was time to sign the financing paperwork. This made our car buying process quick and painless. If you are looking for a Mazda, I would highly recommend stopping by Groove Mazda and ask for Destiny!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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