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Reviews

Average Ratings

5.0
31 lifetime reviews. Includes reviews of Puente Hills Volkswagen from DealerRater.com
  • Good car buying experience

    I purchased a new Jetta from Puente VW. the sales staff was very helpful and friendly. Negotiations were straight forward and the made sure I was...


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    I purchased a new Jetta from Puente VW. the sales staff was very helpful and friendly. Negotiations were straight forward and the made sure I was familiar with all the car's features before driving off the lot.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Buying Experience & Customer service

    David Sepulveda from Puente Hills Volkswagen was amazing. He made my 1st experience buying an VW awesome. Very professional, worked really hard to...


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    David Sepulveda from Puente Hills Volkswagen was amazing. He made my 1st experience buying an VW awesome. Very professional, worked really hard to get the car and stay with in the budget I needed. I would highly recommend Puente Hills Volkswagen and defiantly as for Mr. David Sepulveda. GREAT customer service!! Thank you!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • BEST CUSTOMER SERVICE

    Really helpful sales associates they introduced us to all the other areas of the dealer ship like the parts department and the service which made ...


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    Really helpful sales associates they introduced us to all the other areas of the dealer ship like the parts department and the service which made me feel better because now i know who and where to go to when i need a part or to get service on my car i know exactly where to go one of the best car buying experiences i had Thank you for making me feel like a friend and not a customer

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • No pressure

    After going on a marathon of dealership visits, Puente Hills Volkswagon was a breath of fresh air. A calm and friendly environment. When I called ...


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    After going on a marathon of dealership visits, Puente Hills Volkswagon was a breath of fresh air. A calm and friendly environment. When I called to check the availability of the car, there wasn't any pressure to give my phone number or set an appointment time. Marc helped us out, let us take an extended test drive. We liked the car, and the sales process was quick and smooth. Fantastic experience

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • HORRIBLE CUSTOMER SERVICE

    Horrible customer service, I asked for a car that was listed on their website it took them so long to reply and I was talking to the internet sale...


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    Horrible customer service, I asked for a car that was listed on their website it took them so long to reply and I was talking to the internet sales manager it took him a day for him to answer my emails, really bad experience I would not recommend this dealer, it took them way to look to get an approval, that the car that i wanted was already sold, and whats worst was I received an email saying you got approved and 2 hours later another email saying the car has been sold already, THIS CAR DEALER IS HORRIBLE !!!!

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
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  • Disappointed

    I started my car search knowing exactly what I wanted, it was just a matter of if a dealer had it or not. I finally found the car I had been looki...


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    I started my car search knowing exactly what I wanted, it was just a matter of if a dealer had it or not. I finally found the car I had been looking for on Puente Hills' website. I drove about an hour and half to negotiate and purchase the used car. My previous car was the exact same model, just a year earlier, so I knew how the car drives, what the features are etc. And thank god I did, because the salesman did not know a thing about the car. He could not have been more disinterested in selling me this car. He seemed unknowledgable, unengaged, and unfamiliar with the Puente Hills process. He did not even know the sticker price on the window (which was different than that online). His ignorance only made it easier for me to negotiate - for example, he said that prices online are generally $1,000 less than on the lot because they want online prices to draw people in. Funny thing was the online price was only $300 less than the price of the car on the lot, so I easily took off another $800. He seemed confused throughout most of the process, and couldn't carry a conversation. All the questions I had (such as, 'how much longer until the original dealer's warranty expires?') were met with responses such as 'ummmm, I think maybe 7 months?'. You 'think maybe?'. The process was uncomfortable, and thankfully for him, I had done ample research and knew that I wanted that particular car and knew exactly what to look for. I had come to the conclusion that the car was a great deal, and just what I was looking for, so he got his commission. At the end of the ordeal they give you a survey to fill out, which I hesitated to fill out truthfully because he hovered over me while I was sitting in the car I had just dropped $2,000 on as a down payment and was ready to pull away in after 4 hours of horrible service - I just wanted to get out of there!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Great place to buy a car.

    I saw a 2007 E350 online and made a cash offer over the phone with Vick a real go getter. he gave me a great deal. I drove all the way from Escond...


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    I saw a 2007 E350 online and made a cash offer over the phone with Vick a real go getter. he gave me a great deal. I drove all the way from Escondido for this car because no one in the area could match this deal and it was well worth it. the whole Puente Hills Volkswagen team is great to deal with. I was in and out in no time. just the way I like it with a great car I will enjoy for years to come. You can not go wrong with these guys.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • I really like how the treat me good service .

    And my opinion one of the best dealer I'm really happy .


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    And my opinion one of the best dealer I'm really happy .

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • Plays the Sales Game

    I sent an email, specifically asking to be contacted via email. An hour later, I get a phone call. No only did they disregard my request to be c...


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    I sent an email, specifically asking to be contacted via email. An hour later, I get a phone call. No only did they disregard my request to be contacted via email, it seems like they didn't even read it. I listed my trade in car's, year, model, make, mileage, transmission, color and options in the email. Of course the sales guys asks me for all that info when he calls. Seems like he just want to get me on the phone to do his sales game. Not digging them at all.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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