Quality Mazda

I arrived 15 minutes prior to my appointment. I was acknowledge by the very busy service advisors and after a few minutes Daniel Parks confirmed my online appointment and service needed. He sent a link to my phone to track the progress of the maintenance performed by the technician. Shortly after that came to the waiting room to finalized the process. Everything was smooth and without any issues. This was my first service appointment and look back to the same high level of service I received the day of my visit.

Daniel in service was on top of it! Good job Quality Mazda! They got my car done in exact time he told me. 💪🏻👏🏻👍🏻

I have bought 4 cars here and will continue doing so because of the great service here. Ben Vigil is a great sales man to work with. Daniel and everyone on the service team are very nice and keep you updated on your vehicle. The name says it all. Quality - quality service and quality people.

Xavi was awesome! He was funny, super knowledgeable (even for me as someone who had done a TON of research), and so helpful throughout the process. He was fun to test drive with, easy to work with, and genuinely excited for us that we found the right car. We’d shop with them again any time!

We have now had work done with these people twice. Once on a Hyundai Santa Fe insurance claim they took about a month to get us our car back. The work is not that great the whites are different colors. I decided to give them a second chance I went back with my new Mazda my Car needed a very specific firmware update from the factory, so no choice. I talk to Bill mast about an Apple car play firmware update. Scott had no idea what I was talking about. They scheduled me for a $70 update and was cleared on expectations. After I got a call about an hour and a half later and that it was done. I got into my car after paying $70, checked the update, wrong update. I went back in and told him, he said that’s all that was available. Scott was by and said oh yeah I know what you’re talking about and you need this and this. Told me it would be an additional $400 plus for a update. I don’t even need a new monitor. They told me it could not be done even though I’ve spoken to 4 other audio company’s that say it’s easy fix but only Mazda can do it. All I wanted was a firmware and wire installation. The dealership simply cover up Scott and bills screw up and I have not received what I was promised.

I've been taking my PT Cruiser to Quality for 12 or 13 years, ever since moving to Albuquerque. In 35 years of owning cars, this is the best repair shop I've used. They're prompt, and they fix the problem (not my experience with some other places).

Once again, my experience with the service team was a pleasure. From booking the appointment to rolling away, all was great! My service contact was Bill and he was as friendly and informative as always. My vehicle is 3 yrs old and is beginning to have maintenance beyond simple oil and lube, so it’s important to have good advice as the mileage piles on. Thanks for the great service and straight forward conversation.

“Eve” (Halloween costume) was very friendly and went over my maintenance report thoroughly. Enjoyed the friendly yet professional atmosphere. Will definitely return. Thank you for your courtesy.

Do you have time to waste for three days while these AWFUL finance manager claims he’s working the deal behind the scenes?? Then come on down to Quality...or should I say NO Quality Mazda! On a serious note, the car salesmen I spoke with are decent people. My issue is not with them but more or so the finance representative/manager. Charles and Pavel are slow slow SLOW workers. They aren’t there for the customers needs. I went in on a Tuesday to try and get a deal worked. Wednesday, Thursday and up to Friday morning, they sat around playing cat and mouse with me just giving the run around on “we’re working the deal...we’re trying to see what we can do...” blah blah blah. These guys don’t care about you as the customer. They only care about what’s jangling around in your pocket/purse. After the 2nd day of xxxxxxxx from these screw offs, I called it quits and walked away. They claimed where I wanted to be in numbers was impractical and not going to happen. Yet, I turned around that same day and got an incredible deal worked for the numbers I wanted at LHM Toyota! So this knucklehead lies through his teeth. BUYER BEWARE! Don’t be fooled by his booming voice and B rated smile. Not to mention when I snagged a picture of the VIN and ran the vehicle through car fax, the VIN description doesn’t match the Cars.com ad. After finding the supposed car fax I got from the dealership when I initially test drove the car. After looking at what document I was given, anyone with decent vision can clearly see that the car model has been altered to reflect something different on Cars.com than what’s on the true carfax. In the end, I’m glad that the deal fell through. I got a better 4Runner after this game of cat and mouse with a killer warranty and worked through a very kind gentleman who was actually working for his customer.

Just wanted to thank Scott and the rest of the quality Mazda team for great service. I’m glad I bought a vehicle from them and plan to buy more. Thank you.