Quality Mazda

Excellent service! Mr Vigil was very thorough and knowledgeable. We are extremely happy with our car and with the way we were treated. Thank you!

We test drove a CX-5 Sport and purchased it. Fabian Mirabal was our salesman. Fabian was good, and the dealership overall was quick. Some specific notes: > Fabian showed the car we wanted and did not try to up-sell us, which was good. > Fabian presented the car well, and gave us plenty of time to drive it. Fabian has learned some details about the car's performance, and should continue to do so. > The other salesmen at the dealership waiting for customers should be a lot less obvious about staring at my daughter's xxx - she commented on it.

Ben Vigil made my car buying experiance a dream come true. I’ve been purchasing from Quality Mazda for over 10 years and love how fast and friendly the service is. Buying a car there has never been stressful and anytime I need something from Ben he calls me back fast. Thanks!

I went in looking for a CX-5 and knew exactly what I wanted. Ben let myself and my boyfriend test drive the vehicle not just for a block. He wanted us to really get a good feel for the vehicle and make sure it's exactly what we're looking for. I couldn't be happier!!! Ben and Jason are great to work with, I couldn't believe how hard they worked to make our deal happen. I LOVE my CX-5 and I've been recommending Quality dealers to everyone I know.

My whole time at not just quality Mazda but all of the sister quality dealerships were amazing! Every single person there was there to assist me and they made that very clear. They all worked tirelessly to get me into the exact car I wanted! I’m now in love my Mazda 3 which is an amazing car! A huge shoutout to Ben Vigil, Jim Schuyler, Rob Hozier, and Jesse Herrera!!! Every single one of these men know what they are doing and never quit until I left happy! I appreciate not just them but the whole Quality family!

There is a major problem with their service department and that is that while you can make an appointment, they won't keep it. It is always first come/first serve. No matter what you do they will tell you that you have to leave your car. I tried several times in several ways to find out how I could make an appointment that would allow me to wait while the car was serviced, and no matter how I phrased it I got the same answer. You have to leave your car all day. In fact, just to make it worse, they said I really should arrive at 7:00 a.m. if I wanted to make sure that my car was serviced that day. I live a far distance from Quality Mazda so I cannot do this unless I am willing to spend all day doing - well, I don't know what. And I have a problem that needs to be fixed. I made an appointment and did not find out until I drove all the way in to Albuquerque that they would not honor it. I made the appointment online. "Oh," I was told, "the online system will make an appointment whether or not there is someone available to work on your car." What? I have never heard of this. So be forewarned. Unless you can leave your car all day, their service department won't be any use to you. I will not be going there ever again, and it will make me think twice about buying a Mazda again. I may even trade this car in even though it is not a year old so I can buy something where the dealer has good service. My sister has a Toyota, and they have always serviced her car immediately even if she just drives in without an appointment.

You never know who you are dealing with until you have a problem. I bought a 2017 Mazda CX-5 at Quality Mazda last summer. They went to a great deal of trouble to tell me how if I had any problem whatsoever they would be there for me. I met the service manager and so on. Shortly after I got the car I heard a rattle coming – I think – from the driver’s side air vent in the center console. It was mildly annoying. For a while I just lived with it, but eventually I thought that a new $27,000 car should not rattle. And given their assurances that they would take care of me, I wasn’t worried about it. I made an appointment using their online system and went in the next morning. Let me preface my upcoming comments by saying that it is a 25-mile drive from my house to the dealership. It takes about 45 minutes, and a good deal of that is through heavy traffic. So every time that I go there I have to do a roundtrip drive of an hour and a half. So I drove in for my 9:00 a.m. appointment. I told the service guy that I had an appointment and what it was for. “Oh,” he said, “our online system lets you make an appointment for any time, but that does not mean that anyone will be available to work on your car.” Say what? So then he told me that some people were out that day and I would have to leave the car all day. “OK,” I said, “When could I make an appointment so I can bring in the car and have it serviced?” He asked me what time would work for me. I told him sometime in the morning, and that 10:00 a.m. worked well for me. “But,” he said, “you would have to leave the car all day.” “Well,” I said, “When could I make an appointment to bring it in and have it looked at while I waited?” He said, “The best thing for me is for you to come in at 7:00 a.m. and leave it all day.” So he wants me to get up at 5:30 a.m. or thereabouts, drive in, and sit in their waiting room for 10 hours or so. So I just left. Now if it were me working there, first of all, I would have done everything I could to honor the appointment. Second, I would have taken it out for a drive and seen if I could reproduce the problem. Third, regardless of whether I heard anything or not, I would have pulled that vent out and seen whether there was anything obvious. Fourth, even if I could not reproduce the rattle and I did not see anything obvious that could be causing it, I would take an educated guess and try and do something. Look, my time is worth something. Everyone who runs a business should appreciate that. Your customers’ time is worth something. And when someone buys something from you and it costs $27,000 and there is something wrong with it, you do everything reasonable to make it right. I bent over backwards to accommodate them. They did nothing to accommodate me. Quality Mazda has lost me as a customer. I paid in advance for oil changes, so I guess I will go there for those, although if I have any more problems, given the driving distance, I will not even do that. Further, I may never again buy a Mazda. A new car should not rattle.

I find this place is great for buying Mazdas. I personally like the Mazda 6. Ben Vigil, Jason Rigby are awesome to work with as was desk staff and service department.

First of all I had updated my service request for oil change to included all necessary recalls this was done a week prior to my appointment I have a screen shot of this update. Your employee told my this was not so and I should have called and handed me his business card. This was at 7:30am. he said that they didn't order the parts for the recall. At that i said ok forget it just do the oil change. He then called the parts dept and was told they have the parts to do it, but it would not be ready until 5:00pm. Again I said just do the oil change only. he what time I needed the car back? I said no later than 4:00pm. He said it would be done. he asked if I wanted a conventional oil change again? I replied "no I have never put conventional oil in my car. He said you did last time you were here. Last time I was there for a oil change I asked and thought I was paying for semi synthetic and a engine filter. he said "no last time you were here your oil change was FREE!" Really then who did I pay on that Saturday when I waited in your "customer service lounge" which is a broken down couch in the showroom next to a popcorn machine which staff was sticking their hands in as the walked by. I was very much not impressed the first time, but I business to take care of close by and a coupon. So I thought I would give you another chance. so after leaving my mazda3 there I received a call from the salesman telling my wheels have locks on them and they need the key to remove the tires for the recall. I said are you sure you have the right call as I don't believe I have locks on my wheels. He said its been "verified." at that I said check the glove compartment if I have locks it would be in there, never heard back. I went to the dealership to see if my car was ready at 3:20pm. It was, I really would have appreciated a call. Also my tires DO NOT have locks on them. I definity will not be back to your dealership for service or sales. Can't rate quality of work as I'm not sure if they even worked on the right car.

Although what I wanted to do was unusual, they found a way to make it happen. Allowed us to preview the car overnight. Didn't complain when I switched cars near the end.