Casa de Cadillac Buick GMC

3.8 out of 5 3.8

Reviews

3.8 out of 5 3.8
8 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    July 9, 2019

    I have been coming to Casa De Cadillac for years. People often ask me how come i don't take my car for service at a local mechanic and "save money". The... reality is, I trust Casa De Cadillac. There have been times when I think I need an expensive repair and it turns out to be a super simple and cheap fix. They take care of me, respect my car and are very fair in their pricing. I usually deal with Rino in the service department. He's a class act. The facility is top notch. I enjoy looking at the new models whenever I am there and will certainly buy from them when I am ready for my next one.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    May 10, 2019

    My sales person is the best. She makes car buying enjoyable. Also the service department is fast, friendly, and they take care of any issues I may have.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • March 10, 2015

    I got some canned emails and two different sales associates did reach out to me via email, but they did not seem to take me serious in the end and get... me photos etc that I asked for as I am 2 hours away.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 10, 2018

    Service department very responsive and helpful. Loaners provided at no cost.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    April 3, 2018

    This was a very disappointing experience. The repairs were windshield and front dash replacement, as well as cleaning glass from the interior of the car.... The repair took a month, with little communication along the way - mostly directed by me. In the end, the windshield was not properly repaired and properly sealed. There is a whistling sound from as little as 10 mph. I seriously doubt I will purchase another car from this dealership because of this experience.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Brad, thank you for your feedback and review. We are sorry to hear you aren't satisfied with your experience here at casa. I would appreciate the o...pportunity to review this with you at your convenience - please call me at 818-205-0225.

  • 2.0 out of 5
    March 8, 2018

    Went in for an oil change and to have my air conditioner serviced and winded up changing the fluids in my breaks (not recommended until 150k miles, mine... has 35k) and other unnecessary services for a whopping $1100 bill. Not a happy camper!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Felix, thank you for your feedback. A 30k service is best industry practice; it isn't required by the manufacturer but it is suggested. The service... is a combination preventative maintenance, designed to make your vehicle run longer and better, and routine maintenance. I spoke with your adviser, Alex, and we received your authorization for the service following a full explanation of the services and their prices before starting. Please reach out if you would like further clarification of the comprehensive service. Thank you.

  • 4.0 out of 5
    July 19, 2016

    As a first time car buyer Casa de Cadillac made the process very enjoyable and stress free. I am very happy they were able to get me into a car I so desperately... needed!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    November 14, 2011

    went through the online program for a Sorrento and they were great. Unfortunately we did not get a car, but they gave me the deal I was looking for. I... would definately shop here again.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?