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Horrible Experience Purchasing a CPO Cadillac Escalade ESV. We spent over 62k on a car. This is what has happened first 100 miles (Check Engine Light... Comes on). Then the trim on the doors (both) start coming off. Now another trim on the car is coming off. Dealer had told me that they had some dents repaired. The work done was very low quality. Now I see Clear Coat missing on the paint and just bad paint work done!!! Not happy at all since this is a CPO Car (we spent over 62K) the work should be done high quality. I am very disappointed with this dealership!!!
overall, it was a easy exercise to get the service I needed.
I got some canned emails and two different sales associates did reach out to me via email, but they did not seem to take me serious in the end and get... me photos etc that I asked for as I am 2 hours away.
We had a very good experience with the service department. Our technician Oscar was attentive, courteous and knowledgeable.
I have been coming to Casa De Cadillac for years. People often ask me how come i don't take my car for service at a local mechanic and "save money". The... reality is, I trust Casa De Cadillac. There have been times when I think I need an expensive repair and it turns out to be a super simple and cheap fix. They take care of me, respect my car and are very fair in their pricing. I usually deal with Rino in the service department. He's a class act. The facility is top notch. I enjoy looking at the new models whenever I am there and will certainly buy from them when I am ready for my next one.
My sales person is the best. She makes car buying enjoyable. Also the service department is fast, friendly, and they take care of any issues I may have.
Service department very responsive and helpful. Loaners provided at no cost.
This was a very disappointing experience. The repairs were windshield and front dash replacement, as well as cleaning glass from the interior of the car.... The repair took a month, with little communication along the way - mostly directed by me. In the end, the windshield was not properly repaired and properly sealed. There is a whistling sound from as little as 10 mph. I seriously doubt I will purchase another car from this dealership because of this experience.
Hi Brad, thank you for your feedback and review. We are sorry to hear you aren't satisfied with your experience here at casa. I would appreciate the o...pportunity to review this with you at your convenience - please call me at 818-205-0225.
Went in for an oil change and to have my air conditioner serviced and winded up changing the fluids in my breaks (not recommended until 150k miles, mine... has 35k) and other unnecessary services for a whopping $1100 bill. Not a happy camper!
Hi Felix, thank you for your feedback. A 30k service is best industry practice; it isn't required by the manufacturer but it is suggested. The service... is a combination preventative maintenance, designed to make your vehicle run longer and better, and routine maintenance. I spoke with your adviser, Alex, and we received your authorization for the service following a full explanation of the services and their prices before starting. Please reach out if you would like further clarification of the comprehensive service. Thank you.
As a first time car buyer Casa de Cadillac made the process very enjoyable and stress free. I am very happy they were able to get me into a car I so desperately... needed!