Johnson Hyundai of Cary

Reviews

Average Ratings

3.9
34 lifetime reviews.
  • Great Experience

    Hard to believe that you could have a pleasant experience at a car dealership, but we did when we bought our new Sonata, which is also a great car...


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    Hard to believe that you could have a pleasant experience at a car dealership, but we did when we bought our new Sonata, which is also a great car. Everyone in the entire process was respectful of our time, knowledgeable and helpful, with no high pressure tactics, and it's nice place to hang out. Only negative is that they close at 7pm on weekdays, so it's not always convenient to shop there.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • If I Could Get Away Without Posting A Star

    If I could give a lower score I would. This was the worst dealership experiences I have ever had. I first made contact with a salesman in the spri...

    Dealer Response

    Ken, the experience you describe does not meet our expectations, and clearly did not meet yours. We apologize. If you have not yet purchased a veh...


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    If I could give a lower score I would. This was the worst dealership experiences I have ever had. I first made contact with a salesman in the spring. He has since left the dealership. This should have been a warning to me. But, I thought highly of the fact that the dealership was still "family-owned" in the era of big corporate dealers. Wow! What a mistake! I drove in from just across the Virginia border, as I spend a great deal of time in the RTP area due to college and business ties on 9/18/17. I was not able to meet with the salesperson I had been in communication with all day. I politely waited in the customer lounge. Then I was introduced to the one of finance managers, and the deal that I had worked out just a few weeks prior was no longer "available." ( On a side note, I presented the gentleman with my business card expecting reciprocity; alas, this courtesy did not happen. ) I then asked for the "cash" price. I was handed off to another salesperson, and she would not let me even touch the vehicle. The time was about 6:40 pm, and I once again requested the cash price for the Sante Fe Limited Ultimate with the full intention of returning the next morning with a cashier's check from my bank. I was told that the price would be emailed to me later that evening. I was then left standing outside. I was speechless.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Ken, the experience you describe does not meet our expectations, and clearly did not meet yours. We apologize. If you have not yet purchased a vehicle, we would value an opportunity to make this right. Regardless, we have forwarded your comments to our senior management for their review. Thank you.


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  • Very Poor Customer Service

    Jeff Demeyer Service Manager, and General Manager Kevin Hand of Johnson Hyundai of Cary provide the absolute worst customer service imaginable. I...

    Dealer Response

    Thank you for your feedback. That is standard practice for our Service department and we are happy to be able to offer loaner cars for half the pr...


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    Jeff Demeyer Service Manager, and General Manager Kevin Hand of Johnson Hyundai of Cary provide the absolute worst customer service imaginable. I had what I felt to be a transmission related concern with a brand new car I purchased from the dealership just two years earlier. Jeff Demeyer told me to bring it in and they'd provide me with a loaner during the time my vehicle was under repair. When I got to the dealership he said I'd have to pay $35 a day for a loaner car and if they could duplicate my concern they'd credit me. I then asked to speak to General Manager Kevin Hand who backed Jeff Demeyer and failed to honor what I was originally told. #hyundai #hyundaiofcary #johnsonhyundai #jeffdemeyer #kevinhand

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for your feedback. That is standard practice for our Service department and we are happy to be able to offer loaner cars for half the price of rental car companies. We have sent your comments to our Manager and are looking into them further. Thank you.


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  • Shopping at Johnson Hyundai for certified Hyundai

    Met with Godfrey Okenabar and was a great experience. He took wonderful care of me. Very professional and knowledgeable. I have not found the pe...

    Dealer Response

    Thank you for your comments, Edward!


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    Met with Godfrey Okenabar and was a great experience. He took wonderful care of me. Very professional and knowledgeable. I have not found the perfect vehicle at this time. I hope to buy from Godfrey and Johnson Hyundai

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for your comments, Edward!


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  • great dealership

    Went to buy a new car and the service was good gave me a good deal and walked out very happy

    Dealer Response

    We appreciate your review!


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    Went to buy a new car and the service was good gave me a good deal and walked out very happy

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We appreciate your review!


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  • Request Derrick

    Derrick is the man request him for an easy going car buying experience!

    Dealer Response

    Thank you for your review, John!


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    Derrick is the man request him for an easy going car buying experience!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your review, John!


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  • 2012 Honda Civic EX 4Dr Sedan

    Derrick Allen and James Edmonson are very easy to work with from sales to finance. Really enjoyed everything, test drive, a chance to have the car...

    Dealer Response

    Thank you for telling us about your great experience with our team, Charles! We appreciate your recommendation!


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    Derrick Allen and James Edmonson are very easy to work with from sales to finance. Really enjoyed everything, test drive, a chance to have the car pre inspected and the quickest and easiest financing. My hats off to both of you guys for the professionalism. I will and do recommend them to relatives and friends. Also, had my dad Nissan Sentra inspected for an Airbag recall. Very prompt and also, did a overall inspection of the car. Did not see that coming, but very appreciative! Will always purchase from these guys, whenever or whatever my next vehicle is as long as they are still employed with this company. Again, Thanks for everything, by the way, my car is still running great! Purchase date:4-2016.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for telling us about your great experience with our team, Charles! We appreciate your recommendation!


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  • Ms Joan DePrisco

    If you intend on purchasing a new or used vehicle, I would recommend a salesman to you whose name is Derrick Allen. He is the BEST !!!!!!!!

    Dealer Response

    Thank you for your recommendation, Joanie!


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    If you intend on purchasing a new or used vehicle, I would recommend a salesman to you whose name is Derrick Allen. He is the BEST !!!!!!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your recommendation, Joanie!


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  • Smh smh

    Was not happy with the service center or the service from the finance department.

    Dealer Response

    We are sorry to hear about your poor experience. We would like to know what happened, so if you would, please email kpaul@johnsonautomotive.com T...


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    Was not happy with the service center or the service from the finance department.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are sorry to hear about your poor experience. We would like to know what happened, so if you would, please email kpaul@johnsonautomotive.com Thank you!


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  • Happy customer from Lillington

    I have been dealing with Takye and it has been a fantastic experience. We are still working on the deal but high praise for a dealership that is ...

    Dealer Response

    Thank you for your review, Patricia!


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    I have been dealing with Takye and it has been a fantastic experience. We are still working on the deal but high praise for a dealership that is transparent with the customer. With everyone having busy lives, it refreshing to find a dealership that is not afraid to deal with customers through emails and texts. Thanks.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for your review, Patricia!


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