Hendersonville Auto Brokers Hours
Perfect! Joel and Richie are great, honest guys. Very smooth purchase!!! Our 16 year old LOVES his "New to him" FJ Cruiser. We could not find one anywhere... else!
We were looking for a convertible and found a great deal. We could have not asked for a better car or deal. Expecting to buy another car from them in... the next few weeks.
My salesman was polite, helpful and friendly. No games. He was knowledgeable about the SUV I was looking at. He even ordered a vehicle manual for me. I... highly recommend this dealership.
SERIOUS FRAUD ALERT ! ! ! —> do not ever purchase vehicle from this dealer ! READ CAREFULLY Please take your time to read through my experience -... I hope this rating will help you not to become a fraud Victim from this dealership. I found a vehicle online (BMW 650i) at this dealership and called in to define date for inspection and possible purchase. From Atlanta I flew to Nashville and the saleman “Bo” picked me up from the airport together with his daughter We had a nice conversation in the car on the way and exchanged some stories. He knew I was coming with a one way ticket and that I am a green card holder. Once I test drove the vehicle and was ready to sign the paperwork on the agree price I paid the full amount in cash (12k USD). I had 1k USD left which I had as a reserve bc I was not sure about taxation etc. Salesman “Bo” saw me putting this money back into my pocket and counted the full amount of 12k USD cash in front of me. I got the invoice keys and dealer tag and left. Got gas at the gas station in Hendersonville to prepare for my drive back. Within 10 minutes I got a call from Bo telling me to pls come back in as I supposedly shorted them by 600 USD. As they still had the title (dealer) I decided to go back and clarify the situation in person in order to prevent any problems. Once I got there I was escorted to the small backroom where an older gentlemen by the name “Ricky” was waiting on me with 11.400 USD on the table, directly starting of the conversation that I shorted them by 600 USD and that I should give them the money or they keys back and literally (not figuratively) saying “otherwise get the xxxx a plane to wherever you are from and give me my keys back”. I stepped outside the room as this was a captive audience situation - very unpleasant - and tried to clarify the situation - mentioning that “Bo” counted the money in front of me and I saw no reason why this would have in any form or sort have been my fault. “Bo” explained to me how sorry he was but he must have miscounted and let me leave without the 600 USD that were theirs. I pulled out my bank statement showing them I deducted 13k from my bank the day before and the cash I had in my pocket of 1.000 USD exactly and offered them to search the vehicle for the additional 600 USD they were claiming I shorted them by. After “Ricky” , alledgedly the owner, got loud and very unprofessional I decided to call 911 and get an officer dispatched. While I was on the phone with 911 “Bo” came over and indicated to me that he did find the money - conincidentally while I had the officer on the phone. I still had the officers dispatched, hung up and got back to a conversation with “Bo” - who tried to explain to me with showing me under his office table where he found the 600 USD which “must have accidentally fallen into the trash after counting” (quoting here the original tone). I informed them that I was not falling for this scam and there conversation got a little louder - which lead a gentleman, lateron identified as “Ricky’s Son”, to come over and threatening me to throw me out of his dealership. Only after informing him that I will defend myself with physical fore he stopped pushing me outside, where I kept waiting for the officers to show on site to clarify the legality and that I had all documents I needed to leave. Once the officers came and took the report “Bo” and “Ricky” insisted that all this was a horrible misunderstanding and the at they were truly sorry. Summary: Bo and Rickey new I was not an American citizen, that I had 1.000 USD cash in my pocket and had a one way ticket. Obviously they were expecting me to fall for this scam with the clear intention to enrich themselves upon my inferior negotiation position. Only as I called the cops the situation was resolved and their scam blew up into their faces. Obviously they will say this was a misunderstanding - pls ready other comments regarding “Ricky” and his high pressure tactics to sell
I talked with dealer several times before making a 3.5 hr drive to buy vehicle (Acura Tsx 2013) even had him give me total price out the door. Arrive to... pick up vehicle and pay for it and I hear 3 guys talking loudly about they can’t belive this! After sitting there at the guys desk for 15 minutes he comes to tell me he’s going to have to give me some gas money, I’m thinking he’s joking, he tells me they have to much in the car and it’s listed wrong $4000 off what it should be listed at! Mind you this car has been listed at this price for over 2 weeks on at least 3 sites or more! They gave me $40 and told me to gas up and get something to Eat! I wanted to go off but I kept my piece I drove there in a 2016 4Runner not a prius what an insult the cars where nice though they didn’t attempt to negotiate the price, Awful
me from out of town and jhe worked with us to help get the car we wanted. Everything was fast and easy. And great deal on our vehicle.
Low pressure sales, good knowledge. Easy to navigate.
Richey was wonderful to work with. The van I was interested was exactly as advertised. Although we decided against it (nothing to do with dealer), Richey... was excellent throughout the shopping process. He is not pushy and is very realistic. I will keep my eye out for more vehicles from Hendersonville Auto Brokers in the future!
the customer service here was above and beyond and I would highly recommend them to any of my friends or family.
After a 6 week search for the best deal money could buy it ended at Hendersonville Auto Brokers. They had exactly what I was looking for and for the best... price too. I drove 3 hours to buy and the vehicle was exactly as described. I have now owned the vehicle for 2 months and I am very satisfied. You will not be disappointed !