Reviews

Average Ratings

4.8
120 lifetime reviews. Includes reviews of BMW of Mobile from DealerRater.com
  • 330i airbag recall and replacement
    July 21, 2017

    I dropped my car off in the morning and picked it up later that afternoon. I had no problems and had a very good experience.


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    I dropped my car off in the morning and picked it up later that afternoon. I had no problems and had a very good experience.

    Does recommend this dealer
    Came in for service or repair

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  • Car repair after accident
    July 19, 2017

    Did a great job in repairing my car after I had an accident. Looks just like new again. They kept it a little longer than promised. It was worth i...

    BMW of Mobile

    Thank you for the kind words! We thank you for your business and look forward to your next visit!


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    Did a great job in repairing my car after I had an accident. Looks just like new again. They kept it a little longer than promised. It was worth it. Very pleased with the work.

    Does recommend this dealer
    Came in for service or repair
    BMW of Mobile

    Thank you for the kind words! We thank you for your business and look forward to your next visit!


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  • Purchase of a 228i
    July 5, 2017

    Found the perfect car online! One small problem, the car was in Mobile, AL and I live in Charlotte, NC. I sent an online request and salesman Joh...

    BMW of Mobile

    Thank you Thomas for the kind words about John! We are thrilled that you had such a great car buying experience here with us! We thank you for you...


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    Found the perfect car online! One small problem, the car was in Mobile, AL and I live in Charlotte, NC. I sent an online request and salesman John quickly responded. Long story short, John successfully facilitated the sale of the car over the phone and I took delivery 2 days later. Fantastic experience! Thank you!!

    Does recommend this dealer
    BMW of Mobile

    Thank you Thomas for the kind words about John! We are thrilled that you had such a great car buying experience here with us! We thank you for your business and look forward to your next visit!


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  • The best
    July 3, 2017

    They gave me a chance that other dealerships wouldn't they took the time out to work with me and made sure I was comfortable with the car and the ...

    BMW of Mobile

    Thank you for your kind words, we are glad to hear took great care of your needs!


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    They gave me a chance that other dealerships wouldn't they took the time out to work with me and made sure I was comfortable with the car and the price of the car. Everyone was real nice and they wasn't bugging when you just tell them that you are just looking.

    Does recommend this dealer
    BMW of Mobile

    Thank you for your kind words, we are glad to hear took great care of your needs!


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  • Love my BMW!
    June 30, 2017

    Glenda and Scott were so great in helping me build my new car. They assisted me in selecting the right features on my car and kept me aware of its...

    BMW of Mobile

    Thank you for the kind words towards Glenda and Scott! We are happy to hear that they were able to help you get exactly what you were looking for ...


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    Glenda and Scott were so great in helping me build my new car. They assisted me in selecting the right features on my car and kept me aware of its production and arrival time.

    Does recommend this dealer
    BMW of Mobile

    Thank you for the kind words towards Glenda and Scott! We are happy to hear that they were able to help you get exactly what you were looking for in your new vehicle. We look forward to having you again!


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  • Purchase of a 2017 BMW
    June 28, 2017

    Excellent service from all involved. This is the third or fourth car I have bought from this dealership and each purchase has been an excellent e...

    BMW of Mobile

    Hello Mark, Thank you for reviewing Kendra and our store! We really appreciate your repeat business!


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    Excellent service from all involved. This is the third or fourth car I have bought from this dealership and each purchase has been an excellent experience.

    Does recommend this dealer
    BMW of Mobile

    Hello Mark, Thank you for reviewing Kendra and our store! We really appreciate your repeat business!


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  • Traded a new Merecedes for a new BMW X5
    June 23, 2017

    No car drives like an X5. So glad to be back in one. Dealership was courteous & professional. Third car bought from here and will continue to do b...

    BMW of Mobile

    RGG123, thank you for visiting us! We are happy that you like your new X5, and we are glad that you were able to have a great experience with us! ...


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    No car drives like an X5. So glad to be back in one. Dealership was courteous & professional. Third car bought from here and will continue to do business with this dealership.

    Does recommend this dealer
    BMW of Mobile

    RGG123, thank you for visiting us! We are happy that you like your new X5, and we are glad that you were able to have a great experience with us! We thank you for your business and look forward to your next visit!


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  • Great car buying experience!
    June 20, 2017

    Patrick helped me thru the car buying process. He was great to work with! I would highly recommend this dealership to anyone looking to purchase a...


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    Patrick helped me thru the car buying process. He was great to work with! I would highly recommend this dealership to anyone looking to purchase a vehicle.

    Does recommend this dealer

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  • Comfortable and pleasent
    June 16, 2017

    Our client advisors were professional and very personable. Patrick and Glenda had everything ready when we arrived and made our purchase enjoyable...

    BMW of Mobile

    Thank you Jeff for the kind words about Patrick and Glenda! We are very happy to hear that we were able to provide you with an enjoyable car buyin...


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    Our client advisors were professional and very personable. Patrick and Glenda had everything ready when we arrived and made our purchase enjoyable. Thank you for your attention to detail.

    Does recommend this dealer
    BMW of Mobile

    Thank you Jeff for the kind words about Patrick and Glenda! We are very happy to hear that we were able to provide you with an enjoyable car buying experience!


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  • Horrible experience

    I didn't get my car until 1:30 pm after being there since 9:30 am. Received an oil change and new spark plugs. I was at the mall and was called a...

    Dealer Response

    Thank you for your feedback about this situation because that should not have happened. I want to use your case as a learning opportunity, so we c...


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    I didn't get my car until 1:30 pm after being there since 9:30 am. Received an oil change and new spark plugs. I was at the mall and was called at 10:57 by Becky to inform me my car was just about done and that a driver would need to come get me and my kids to bring us back. However my car was not ready and we hadn't had lunch before coming back. The waiting room had loud annoying music and the TV Blasting. It had no snacks or soft drinks for me and my kids to enjoy. No one even told me my car was ready. I just happened to see it parked near the exit and went to find my key that was just laying on the desk. Horrible customer service. I took off and drove to Mobile from Biloxi for service. I can't wait until the service center I'm Diberville opens so I never have to go to this location ever again!!!!!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your feedback about this situation because that should not have happened. I want to use your case as a learning opportunity, so we can fix these type of issues in the future. Our customer lounge and showroom have soft classical music overhead and apologize if it was considered annoying. Please contact me directly at scottdavis@group1auto.com if we can be of help in the future for your automotive needs. Scott Davis, General Manager


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