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Reviews

3.6
Average based on 5 reviews.
  • Service oil change 04/09

    Did not receive complementary wash after oil change. Service personnel left greasy print on console. Very disappointed. Service advisor did not to...


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    Did not receive complementary wash after oil change. Service personnel left greasy print on console. Very disappointed. Service advisor did not to accomdate for loaner car. My wife was ill and needed food and medicine. Had go to sales person and GM to be accommodated.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • Terrible service after purchase

    Absolutely worst service imaginable after purchasing a vehicle. During the buying process they will do anything in their power to get a hold of yo...

    Dealer Response

    Joshua, We sincerely apologize for what you experienced. We acknowledge that everything has been resolved and we thank you for giving us the oppo...


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    Absolutely worst service imaginable after purchasing a vehicle. During the buying process they will do anything in their power to get a hold of you, after the purchase is finalized, good luck is all I can say. I have contacted the dealership on many occasions, requesting to speak to the financial director Jessie Valdez, always directed to his voice mail. In the unlikely event (one time) I did speak with him, I addressed my problem he said he would get back to me and never did. I was promised a copy of a document via e-mail never received it. Spoke to the GM, addressed my issue he pulled up my information, asked if he could call me back the following day after he acquired all the information to assist me, never called back! I have contacted the dealership multiple time, reception constantly sends me to GM voicemail as well as financial directors voicemail ( Jessie Valdez). When asked if there is anyone I can speak to, the receptionist response is "If they did not answer, then they are not here" when asked who is in charge and is there anyone I can speak to the response is "I don't know." I have had to file a complaint case with Hyundai Motor America for their lack of cooperation. So basically to sum up their operation, I would say prior to handing them your money they are eager to assist, AFTER they have received your business on the other hand, when a company shows their true professionalism, they fall dramatically short. I would suggest taking your business else where if you expect good quality customer service after your purchase!!!

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Joshua, We sincerely apologize for what you experienced. We acknowledge that everything has been resolved and we thank you for giving us the opportunity to do so. If there is ever anything we can do in the future, we hope to be given the opportunity to earn your business back.


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  • Awesome Experience - Ask for Lisa!

    My husband and I spent a total of 2 hours at the dealership (usually 6 +) and drove out with a brand new car. Lisa was quick, informative and best...

    Dealer Response

    Thank you for your kind words, Candace! I'm pleased to hear you had a great time purchasing your new Hyundai with Lisa. If there is anything else ...


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    My husband and I spent a total of 2 hours at the dealership (usually 6 +) and drove out with a brand new car. Lisa was quick, informative and best of all, a sweet heart. awesome experience!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your kind words, Candace! I'm pleased to hear you had a great time purchasing your new Hyundai with Lisa. If there is anything else I can do for you, please let me know. Raul Ramos, General Manager


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