they forgot the title application, inspection slip, any thing about registration, and sent me home with a dead battery! thats all so far but i just recently... traded. thhe only thing good about this place i can see was Jordan ( my salesman) and the gal who called and invited me to come!
I will start by saying I purchased a vehicle from Capitol Chrysler and if there were a negative star rating system that is how I would rate them. This... is the typical old school car dealership, with typical lying, dishonest car salesmen and management, based on the majority of the employees I dealt with. They will tell you what ever it takes to get the sale, even if it is a straight out lie. I am from out of state and was dealing with Steve Tolbert the General Manager on a used 2020 vehicle. I expected some sort of typical car salesman BS like what he said, "this vehicle is so clean I could put it on the show room floor and sell it as new" or "we do not do fees like other dealerships" both were not true. I had asked some very specific questions and requests that would determine if I would make the 8 hour drive, one way to buy my new vehicle, and they were answered with straight out lies. When I got there I was passed off to a sales advisor that really knew nothing of the vehicle and she spoke misinformation just to appease me. Even after I got home, and realized I had been lied to, I reached out to them to make it right, there has still not been a response. Once they got my money they could care less if I was a satisfied customer. I will say that the only positive experience I had was dealing with the finance manager Coung Nguyen, he was very professional. I WOULD NOT RECOMMEND PURCHASING FROM from Capitol Chrysler Dodge Jeep Ram in Jefferson City, MO.
Went in to have my vehicle evaluated for a potential trade. Orion showed me a recent trade in that wasn’t on the sales lot yet but he thought I might... be interested in. After unable to come to an agreement initially, Orion subsequently asked me to come back in and we were able to work out a mutually agreeable deal. I was very pleased with the ease of the transaction and the efforts made to take up as little of my time as possible. Thanks again!
I just purchased a new Dodge Durango. Josh was a great listener. Found just what I wanted. I would definitely recommend Josh and Capitol Chrysler.
BUYER BEWARE! If you're thinking of buying a used car, go somewhere else. My wife and I purchased a truck from this dealership 7 days ago so we could tow... our small 21' camper. Within 10 minutes of towing we received an engine warning code indicating 5th gear slippage. I took the truck to a transmission shop to find out the transmission will need to be replaced... costing us nearly $5000. I understand Missouri doesn't have a "lemon law" for used vehicles, but it would have been nice if the dealership stood behind the vehicles they're selling. The only answer we got was "sorry, nothing we can do".
When I come here I always get treated well by the service representatives. The last time I was here I had an airbag looked at with a recall that was out.... They told me it would be about an hour and they stuck to their guns and had me done.
Have been pleased with buying process and with maintaince of vehicle by maintenance shop.
I bought tires here and they were great and found me a great deal!
came to get an oil change, it was very fast and friendly. Would recommend to come here again.
Easy to schedule my appointment. Gave me a loaner car because they had my car overnight waiting for parts. People were friendly at the service desk and... at checkout.