Hyundai of Cookeville

Bought an Ioniq from Josh at Hyundai of Cookeville yesterday. We were looking to trade in my wife's Juke for a small SUV with more space. It’ll be her... car, so it needed to meet her criteria – more trunk space, fewer blind spots, back-up camera, small env footprint, great mpgs, and within our budget. The Kona was too small. However, Josh showed us a hatchback that had more cargo space, smaller env footprint, and much better mpg than the CHV and Kicks. It also had a back-up camera, lane assist, blind spot monitoring, and emergency braking. (Oh yeah, maybe the icing on the cake was Josh pointing out to my wife that the interior was made of recycled lava rock and sugar cane stalks.) Thanks to Josh, we found what my wife always wanted!!! Josh definitely understood us and found a car (that we didn’t know even existed) that checked all of our boxes (that we thought we could only be checked with an SUV). It even checked the hybrid box (that we thought would be way outside of our budget) and the interior-made-of-recycled-lava-rock-and-sugar-cane-stalk box (which was new to our list once we realized that was a thing). Josh also said he could get us any color they make. Long story short, we bought the car yesterday. They found the exact one my wife wanted in Alabama, drove down there to get it, and had it ready for us by 4:00pm today! Thanks to Josh and the wonderful sales team, my wife now has her beautiful, environmentally-friendly red Ioniq hybrid with super nice black interior made of recycled lava rock and sugar cane (that gets 55MPG!!!)! SHE LOVES IT! We would have never even thought about a hatchback had it not been for Josh. I am definitely not gullible or impressionable. Josh just understood our needs and read the situation well. I think he knew I wasn’t interested in a hatchback or in a fast-talking salesperson, but he had a personality that didn’t rub me as the desperate, dishonest, or disingenuous salesperson and a car that he immediately checked my wife’s most important boxes. He wasn’t pushy at any point. He was relatable and treated us like people – people who do not just drop thousands of dollars on a whim or finance something without digging very deeply into the numbers over the life of the loan, et cetera. He was ridiculously patient. I literally talked to him (multiple times) every day except Sunday for a week, with questions about the car, warranty, APR, incentives, colors, et cetera. (He knew I was shopping around, but he never harassed me about it, badmouthed other dealers, or pressured me to buy from him.) At no point did he get impatient or annoyed. He always answered my questions, regardless of how long it took; he took all the time I needed. Instead of pressuring me to buy, he just reminded me he wanted to earn my business and to feel free to call or stop by with any questions. Just a spectacular salesperson. Overall, Josh and the rest of the sales team at Hyundai of Cookeville really do things right -- the way all customers would love to be treated when car-shopping. My experience at HoC was one of the best I’ve ever had at a dealership. I have every intention of buying from them again in the future. They definitely earned my business!

I had a great service experience with Kaleb, India and Krissy. All are great people to do business with. I will recommend this place to my friend and also... go back myself.

I honestly cannot say enough about the WONDERFUL service we received from Jennifer, Glenn, Luke, and Jordan at Cookeville Hyundai. From the time that I... called to inquire on my daughters vehicle to the time that the it was delivered to our house (YES our house which is nearly 100 miles away!!!! ) the service was spot on. We bought used and they were so friendly and accommodating that I expected unwelcome surprises when the car got here but that was not at all the case. It is 5 years old and looks ABSOLUTELY brand new!!! Five stars is not high enough to rate this team!!!

I really had no plans to buy a car. I was just going to start looking because my 2009 car was getting up in mileage but still looked good & was running... good I wasn't in no hurry to get rid of it. I didn't think I could get a brand new car in my price range & not get less of a car. I didn't want to loose anything I already had on old car which was electric locks & windows, rear defroster & side mirrors, fog lights, in addition to that I also wanted GPS, backup camera & heated seats. Thought I look get ideas on how much I have to save up which was going to be hard I'm on disability on limited income. A salesman came up wanted to know how much I could afford not thinking they could work in that price range. At 1st he showed me cars under the price range but they didn't have what I wanted, they had less on them than my old car had on it. But when I spotted the car I wanted him & the general manager did everything they could to get me in a nice car that has everything I wanted except the GPS. And they worked with me to get it in my price range & gave me a decent price on my car for trade in value. If the car had GPS would have been perfect but it has everything else so overall I am very pleased.

Just amazing! These guys are the best! They will do whatever/however it takes to make a good experience, good deal, and make you feel like family. I bought... from them out of state in AR and trusted them and they listen and they delivered! They brought me my car all the way from TN! Thanks to Eric Deebanks, the team at the dealership and my driver!

I have never purchased from a dealership until my Dodge Caravan purchase at Hyundai of Cookeville. I always had a mind set that dealerships and the sale... men were pushy and didn't have your best interest, but my sales representative was anything but that. He showed me something that was in my price range and a great fit for my growing family. After this experience we will be life long customers of Cookeville Hyundai. A big thank you to Clinton Spivey for is hardwork and dedication to give me and my family the best deal possible.

Wow! These folks will do whatever it takes to ensure you get what you want at the price you want. My experience was extraordinary, I actually feel a little... guilty about the deal I got. Thanks to Eric Deebanks, EC, and the rest of the team who took care of me. The new General Manager is a real go getter.

We had a very positive experience, probably the best car buying experience I've ever had. Jordan Reeder was awesome! He was extremely helpful, and genuine,... and easy to work with. He worked very hard to help us find the car that was just right for us! We love the Hyundai Santa Fe! Thank you Jordan for all your help, patience and guidance! We highly recommend Hyundai of Cookeville to anyone looking to buy a new or used car! and will be recommending Hyundai to our friends and family.

Dennis was a great help. We told him what we were looking for and he did everything I expected. Everything went smooth and we were in and out of there... with our new car in no time.

Purchased a new Hyundai and were very pleased with car and staff. Very informative and helpful.