Fields INFINITI of Glencoe

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Reviews

Average Ratings

4.3
78 lifetime reviews.
  • Great experience buying our car

    We found a car on the website and went to the dealership to check it out. James Won helped us. He showed us the cars and was very knowledgeable in...

    Dealer Response

    That's great to hear, Kseniya, and congratulations on your new vehicle! It's our pleasure to serve your automotive needs. We look forward to servi...


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    We found a car on the website and went to the dealership to check it out. James Won helped us. He showed us the cars and was very knowledgeable in answering all of our questions. We had a great experience at Fields Infiniti and would definitely recommend.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    That's great to hear, Kseniya, and congratulations on your new vehicle! It's our pleasure to serve your automotive needs. We look forward to serving you in the future, as always. Thank you for choosing Fields. Sincerely, Jim Iverson, GM.


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  • Great service visit

    Everything was outstanding during our recent visit to service my QX80. The service area and staff were great and all the amenities in the lounge ...


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    Everything was outstanding during our recent visit to service my QX80. The service area and staff were great and all the amenities in the lounge area were excellent, as usual. Dave Ritter, our service advisor, provided outstanding service. Well done!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • One Stop Shop

    Bought a car from here and only get it serviced here. Friendly employees here.


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    Bought a car from here and only get it serviced here. Friendly employees here.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great custumer service

    Had my service done . Tommy is a great consultant . Very happy with my visit ,will be back for future services .


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    Had my service done . Tommy is a great consultant . Very happy with my visit ,will be back for future services .

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Enjoyable experience with James Won!

    We were looking for a 7 seat luxury car that was certified preowned. Not only did James steer us away from the more expensive competitors we had b...


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    We were looking for a 7 seat luxury car that was certified preowned. Not only did James steer us away from the more expensive competitors we had been looking at in the area, he had found us the perfect car with all the same luxuries but even better in mileage, color and price. He was very knowledgeable about Infiniti products and also the competitors like Lexus, Acura and BMW. He was hassle-free and flexible in negotiation and made this normally stressful experience easy and enjoyable. Highly recommend using James if you need someone experienced and no nonsense!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Sales representative was pleasant until numbers

    Went into this dealer to check out a car, came out very disappointed at how they handled the negotiation after showing me the car. Sales represent...


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    Went into this dealer to check out a car, came out very disappointed at how they handled the negotiation after showing me the car. Sales representative was very rude about showing information, and wanted to avoid it completely. Shady businesses don't show numbers when customers request them. I would not recommend anyone go there, the representatives are nice until you ask them for information on how they came up with numbers, once I was given the numbers, no explanation of anything. Buy from a dealer that doesn't mind sharing information, there's plenty in the area.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • First Class Delership

    I just purchased a certified Q60 from Fields and I would highly recommend them. very friendly and knowledgeable staff, no pressure sales team an...

    Dealer Response

    Hi Steve! Congrats on your new Q60! We understand that buying a car can be quite the task, which is why we always strive for a stress-free, no-pre...


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    I just purchased a certified Q60 from Fields and I would highly recommend them. very friendly and knowledgeable staff, no pressure sales team and my salesman James won did an outstanding job. seek him out if your in the market for an Infiniti.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Steve! Congrats on your new Q60! We understand that buying a car can be quite the task, which is why we always strive for a stress-free, no-pressure environment. Thank you for your five star rating and patronage. We hope you enjoy the Fields Loyalty perks and look forward to seeing you again!


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  • James Heines salesman.

    Everything was done on time . The paper work, delivery of car, service. James called and kept me informed on everything what is going on and I ap...

    Dealer Response

    Thank you for your high marks! If there is anything further we may do to enhance the quality of your ownership or experience, please let me know. ...


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    Everything was done on time . The paper work, delivery of car, service. James called and kept me informed on everything what is going on and I appreciate it. All and all very good experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your high marks! If there is anything further we may do to enhance the quality of your ownership or experience, please let me know. Sincerely, Jim Iverson, GM.


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  • First Class Dealership

    We recently purchased a Certified Pre-Owned vehicle at Fields Infiniti and felt compelled to compliment the sales team. Our salesman, Evan Arena, ...

    Dealer Response

    That's fantastic, Scott! That's the kind of experience we strive for every day. I will make sure to pass along the kudos to our team. I'm happy to...


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    We recently purchased a Certified Pre-Owned vehicle at Fields Infiniti and felt compelled to compliment the sales team. Our salesman, Evan Arena, was great to work with during the buying process and is a true professional. The pre-owned manager, John David, went the extra mile to ensure our complete satisfaction with the purchase. I've recently interacted with sales, finance and service, and will tell you that this is a first class dealership. You have a customer for life!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    That's fantastic, Scott! That's the kind of experience we strive for every day. I will make sure to pass along the kudos to our team. I'm happy to hear that you're enjoying the car washes! Thank you for your pleasant remarks and for your continued business. Warmest Regards, Jim Iverson, General Manager.


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  • Used car purchase

    Evan and Carmen Arena were both very friendly and helpful. I think I got a very good quality vehicle and I never felt uncomfortable or pressured. ...

    Dealer Response

    Thanks for your kind feedback, Jennifer! We always strive to maintain only the highest level of service for our customers. If there is any way we ...


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    Evan and Carmen Arena were both very friendly and helpful. I think I got a very good quality vehicle and I never felt uncomfortable or pressured. Great Sister-Brother team.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for your kind feedback, Jennifer! We always strive to maintain only the highest level of service for our customers. If there is any way we may improve on your experience and earn a 5-star rating on your next visit, please feel free to let me know how we can help. You may reach me by phone at (847) 998-5200, or via email at jim.iverson@fieldsauto.com. Thanks for being a valued customer. Kind Regards, Jim Iverson, General Manager.


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