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Reviews

Average Ratings

4.7
Average based on 78 reviews.
  • My experience with Patterson Kia

    This vehicle is my 3rd Kia purchased. 1st I bought used a 2007 Spectra, my daughter is still driving it. I bought a 2015 Optima 2 years ago and ju...


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    This vehicle is my 3rd Kia purchased. 1st I bought used a 2007 Spectra, my daughter is still driving it. I bought a 2015 Optima 2 years ago and just purchased a 2016. My salesman was Mike Insall both times. He was wonderful to work with and is an asset to the company. He is honest and made both experiences a pleasure. I like the fact there is no high pressure sales tactics at Patterson, I have always felt like a family member when purchasing and at the time of any service. I will continue to use Patterson Kia and have and will continue to recommend ya'll to people I know and meet. Thank you for everything.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Patterson Kia Dealership

    After waiting for the 2017 Kia Sorento, we chose Patterson Kia Dealershop primarily because of location & because of their tv commercials. We we...


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    After waiting for the 2017 Kia Sorento, we chose Patterson Kia Dealershop primarily because of location & because of their tv commercials. We were treated with upmost courtesy from the beginning to completion of our buying process. All of the staff is professional & friendly and work together as a team effort to insure the entire buying process flows smoothly. Any concerns, questions were addressed promptly & with friendly courtesy. We did not encounter any pressure to sway or convince our choices. Would definitely return for future purchase(s), & would definitely recommend Patterson Kia for a pleasant experience from start to finish!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Fun in the Sun

    Car buying really isn't very fun. But Billy Mentzel made it as painless as possible. There was no pressure to buy and even though it was 100 deg...


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    Car buying really isn't very fun. But Billy Mentzel made it as painless as possible. There was no pressure to buy and even though it was 100 degrees outside, Billy kept the water plentiful and sweated with us as we walked around and made decisions about purchasing a Kia Soul. It was a little crowded inside the showroom, with multiple shared work stations, so lots of sales people standing around. But everyone was polite and helpful, even when going through the long process of paperwork from both sales and finance departments. We were introduced to the owner and several people who helped at different times in the process. The environment appeared relaxed. All our questions were answered with courtesy and respect. Only sorry that we missed out on the hot dogs and snacks, as we came later in the day.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellent service

    Chris Vinson was a wonderful dealer. Very considerate, kind, and professional. I recommend him!


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    Chris Vinson was a wonderful dealer. Very considerate, kind, and professional. I recommend him!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Wonderful

    Go see Shawn Baker! He made the car buying process enjoyable, and I promise you that you'll get great customer service!


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    Go see Shawn Baker! He made the car buying process enjoyable, and I promise you that you'll get great customer service!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great first car purchase

    They were great with the buying processes I went in looking at one car they helped find me a bigger car in the same budget and got me in it same d...

    Dealer Response

    Hello Deja. Thank you for the review. We appreciate your business. Let us know if you need anything.


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    They were great with the buying processes I went in looking at one car they helped find me a bigger car in the same budget and got me in it same day awesom!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Deja. Thank you for the review. We appreciate your business. Let us know if you need anything.


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  • Oil Change

    I went in for a usual oil change. The guy I talked to was very nice and told me to wait inside for a service technician. I did so no problem. As I...

    Dealer Response

    Hello Miranda. I am sorry that you had a negative experience. We do our very best to get to everyone as quickly as possible. Please feel free to r...


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    I went in for a usual oil change. The guy I talked to was very nice and told me to wait inside for a service technician. I did so no problem. As I was waiting I noticed 2 other customers were very upset with how long they waited. It was now 3:30pm and they claimed to have been there since 12:45pm. That started to make me nervous, THEN one customer said "yeah and they lost my keys earlier". At this point I am extremely nervous, but I really needed an oil change. 35 minutes later after NO ONE coming to talk to me, I left. This is unacceptable. If they were too busy to do it today, they should have kindly said "ma'am we are really busy today, could you come back tomorrow?" Instead, I wasted my time and they lost a customer.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello Miranda. I am sorry that you had a negative experience. We do our very best to get to everyone as quickly as possible. Please feel free to reach our to our service manager Stephen Smith at 817-375-2700.


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  • Painless Purchasing

    Cef made the leasing of my new Kia Optima completely painless. Everyone in the dealership was friendly and made sure we were well taken care of! I...

    Dealer Response

    Thank you for the review. I am glad we were able to help! Enjoy the Optima.


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    Cef made the leasing of my new Kia Optima completely painless. Everyone in the dealership was friendly and made sure we were well taken care of! I loved my experience so much, another family member went back a week later and bought a car of his own.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the review. I am glad we were able to help! Enjoy the Optima.


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  • Shawn Baker was an excellent salesman

    Shawn Baker was my salesman and he really went out of his way to make the process as painless as possible He was such a friendly person on how he...


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    Shawn Baker was my salesman and he really went out of his way to make the process as painless as possible He was such a friendly person on how he does his job and had excellent knowledge on the first new car I was buying . Brent Weddle was my internet sales manager who was awesome over the phone but still have not had the opportunity to meet yet and still working on that. the finance department went over everything and had some other options which he explained those very well as well. All of the other staff that was really friendly as well. I will go back to Patterson for sure.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Sales experience

    I was in Patterson Kia after doing some research on the 2016 Sportage, and the internet sales rep handed me off to Shawn Baker - sales rep. He was...


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    I was in Patterson Kia after doing some research on the 2016 Sportage, and the internet sales rep handed me off to Shawn Baker - sales rep. He was the most friendly guy I have ever encounter at a dealership. He made the experience so at ease. I made me feel like he was interested in only what was best for me. He made my experience so good at the dealership that I know I will also purchase my next vehicle there as well. There was no hard sale to me and it only what I wanted. He went over all of the features of the vehicle to me and made sure I was comfortable with everything before I left the dealership.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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