Rectangle 48
Sales 9:00 AM - 6:00 PM

Used Car Factory Hours

Sales

Monday

9:00 AM - 6:00 PM

Tuesday

9:00 AM - 6:00 PM

Wednesday

9:00 AM - 6:00 PM

Thursday

9:00 AM - 6:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

10:00 AM - 2:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since March 2010

Used Car Factory; Lafayette, Louisiana's premiere

...


pre-owned car dealership. Family owned and operated for nearly a decade, Used Car Factory has been serving the community of Lafayette with the best certified used cars at the lowest prices around. It doesn't matter if you're looking for a luxurious Infiniti G Sedan or a rugged Jeep Commander; Used Car Factory has the perfect car to fit your needs as well as your budget. With a friendly and knowledgeable staff and the biggest selection of pre-owned vehicles, Used Car Factory is simply the only dealership you need to remember.

Reviews

4.3 out of 5 4.3
13 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    May 20, 2018

    Not impressed with this dealership. Bought a vehicle with them that had problems twice after we bought it, and weve only had it for about a month or two.... The first problem happened before we even got our plate in. Contacted this dealership and they said there was nothing they could do. Spent 800$ on this vehicle so far. Our "warranty" covered nothing, not even a loner vehicle for my fiance to get to work. All this place cares about is getting your money and then after that, they will not do anything to help you or make it right. Use caution when buying from this place. Id recommend having your own personal mechanic looking at the vehicle if thats possible before purchase because whoever they have looking at there's missed a few important things. After test driving this vehicle, this dealership was ready to sell us a vehicle that they knew needed work on the brakes. After mentioning the brakes, they suddenly remembered there had been work done on one side of the vehicles breaks but not the other. We should have taken that as a red flag, but were really needing to get into a vehicle that we could fit our children in, and these people seemed nice and the process of getting approved was so easy we were sold. Please dont make the same mistakes we did! Lesson learned!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 27, 2018

    Great people to deal with. Would recommend this dealership to anyone. Easy to deal with. No hassle with price Cars are clean and well kept.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 12, 2017

    these people have always been a blessing to work with we have purchased multiple cars and suv from them

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 12, 2017

    Quick to respond, easy to deal with, knowledgeable staff. Small building but you can tell these guys work like a clock and come from southern routes. Definitely... would recommend them.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 29, 2016

    Dealer responded great and well. Answered all my questions that I needed to know. Couldn't get the car I would love to have b/c I would be able to only... put down $500.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 22, 2016

    Great cars and great service, would definitely recommend.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 17, 2016

    From the time I meet Me Shawn till till I drove if I got nothing but great service. Even when I had a small problem after purchasing they went out of... their way to deliver great customer service.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 1, 2016

    Second purchase from these guys. Always great cars.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 16, 2016

    Chase and Shawn were a great help. Everyone there had awesome customer service, but I mainly dealt with Chase and Shawn. They went out of their way to... make sure I purchased a vehicle that fit me and was in my price range. They were great and made me feel extremely comfortable. They made me feel like they truly cared. I would definitely recommend them!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 25, 2015

    The manager Shawn was very difficult to deal with .HE had a fit when I went to return a car because I JUST changed my mind!! That should be a good enough... reason to give me my money back!

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews