Terry Reid Hyundai

1.0 out of 5 1.0

Reviews

1.0 out of 5 1.0
24 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    September 28, 2019

    Were were discriminated against today due to ASSUMPTIONS made by sales management at this dealership. They through delay tactics at us and we were unable... to view a new vehicle we asked about. We were basically “shown the door” and were lied to that they didn’t have a 2020 model that we wanted to look at. Their website showed that they had several. A competitive dealership had dozens of the model we were looking for. This is why people hate car shopping PLUS we were basically refused service based upon their “assumptions.” STAY AWAY

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    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 18, 2018

    I had an absolute terrible experience with this dealer. Prior to making the 3 hour drive to purchase a used vehicle they had in stock, I had spoke to a... sales rep. who informed me (still have the voicemail to prove it) that we had a deal at a certain price for this particular vehicle. When i arrived, we were greeted and drove the vehicle - which was a great experience - while they examined our trade in vehicle (all included in the agreed upon deal). However, when we inspected the vehicle, we noticed quite a bit of surface damage (scratches) that was not disclosed to us at the time of the deal. I made note of it but was still willing to make the agreed upon deal. After going through the typical 3 man rotating team of sales associates and not getting to our agreed upon number, I proceeded to the "final" sales counter to straighten everything out without the run-around. It was here i was informed that they would not honor the deal the sales associate agreed to on the phone because they were too invested in the vehicle we wanted to purchase - despite the additional damage. So, we left and made the 3 hour drive back home - all with an 18 month old in the back seat - if you have kids, you know this isn't pleasant. The facilities were nice - but a dealer (or anyone in my opinion) needs to stick to what they say...regardless if that means they made a bad deal in the long run. We will never again return to this dealership regardless of what they promise us.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 3 found this review helpful. Did you?
  • August 10, 2016

    I've spent months looking to switch vehicles into a truck. research, reviews, reading, and visiting ALOT of vehicles. Drove almost an hour to get there... to look at a truck and the team had described it perfectly. It was immaculate without a spot of rust on even the exhaust even though it was 3+ years old. Spent the next day looking at a few more and came back to buy here. I could have been there for 20 minutes but I ended up staying almost an hour and a half just talking with the friendly staff. Got a book recommendation and some tips about an upcoming grand canyon trip along with the most amazing used vehicle on an interest rate that beat 3 other offers including from my bank. They WILL take care of you. Ask for John - Tell him Hartwell's review was your reason to visit. Read more at https://www.cars.com/dealers/199122/terry-reid-hyundai/reviews/#xQ0tt2CZX3m1GeOp.99

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    September 7, 2016

    The short drive to Cartersville was worth it.......the salesman and managers were wonderful and I am now driving a new car. Thank you, Team TR Hyundai!!...

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    August 31, 2016

    Ginger was amazing. Came in for a quick oil change and she treated me with respect and literally rolled out the red carpet for me. Couldn't have asked... for a better service. I highly suggest going to see her!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 31, 2016

    I had a great experience at Terry Reid Hyundai my salesman Andre was great he was personable and really took time to understand my situation and help!... I would recommend to everyone

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 31, 2016

    Great experience, wasn't planning on car shopping, but an expensive repair changed my plans. Stopped at two other dealerships before visiting Terry Reid... Hyundai and boy am I glad I did. I got a new Hyundai for a price less than another dealership tried to sell me a used Honda for. I am going to tell all my friends about Terry Reid Hyundai!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 31, 2016

    Had a great time on my visit to Terry Reid this past weekend. Very friendly and professional staff made this a easy choice for me and my family. This is... how car buying should be. Albert

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 17, 2016

    I had an outstanding experience with Andre and Brad. I highly recommend this dealership, fair prices and no pressure sales.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    August 15, 2016

    First time I ever had a fun at a dealership! My sales person Andre was great and very help and well informed. The management staff was very attentive and... hands on. After a brief wait the fiancé manager came out and went over all the forms and made sure I had no more questions. This is how car buying should be, Terry Reid got it right.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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