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Were were discriminated against today due to ASSUMPTIONS made by sales management at this dealership. They through delay tactics at us and we were unable... to view a new vehicle we asked about. We were basically “shown the door” and were lied to that they didn’t have a 2020 model that we wanted to look at. Their website showed that they had several. A competitive dealership had dozens of the model we were looking for. This is why people hate car shopping PLUS we were basically refused service based upon their “assumptions.” STAY AWAY
I had an absolute terrible experience with this dealer. Prior to making the 3 hour drive to purchase a used vehicle they had in stock, I had spoke to a... sales rep. who informed me (still have the voicemail to prove it) that we had a deal at a certain price for this particular vehicle. When i arrived, we were greeted and drove the vehicle - which was a great experience - while they examined our trade in vehicle (all included in the agreed upon deal). However, when we inspected the vehicle, we noticed quite a bit of surface damage (scratches) that was not disclosed to us at the time of the deal. I made note of it but was still willing to make the agreed upon deal. After going through the typical 3 man rotating team of sales associates and not getting to our agreed upon number, I proceeded to the "final" sales counter to straighten everything out without the run-around. It was here i was informed that they would not honor the deal the sales associate agreed to on the phone because they were too invested in the vehicle we wanted to purchase - despite the additional damage. So, we left and made the 3 hour drive back home - all with an 18 month old in the back seat - if you have kids, you know this isn't pleasant. The facilities were nice - but a dealer (or anyone in my opinion) needs to stick to what they say...regardless if that means they made a bad deal in the long run. We will never again return to this dealership regardless of what they promise us.
I've spent months looking to switch vehicles into a truck. research, reviews, reading, and visiting ALOT of vehicles. Drove almost an hour to get there... to look at a truck and the team had described it perfectly. It was immaculate without a spot of rust on even the exhaust even though it was 3+ years old. Spent the next day looking at a few more and came back to buy here. I could have been there for 20 minutes but I ended up staying almost an hour and a half just talking with the friendly staff. Got a book recommendation and some tips about an upcoming grand canyon trip along with the most amazing used vehicle on an interest rate that beat 3 other offers including from my bank. They WILL take care of you. Ask for John - Tell him Hartwell's review was your reason to visit. Read more at https://www.cars.com/dealers/199122/terry-reid-hyundai/reviews/#xQ0tt2CZX3m1GeOp.99
The short drive to Cartersville was worth it.......the salesman and managers were wonderful and I am now driving a new car. Thank you, Team TR Hyundai!!...
Ginger was amazing. Came in for a quick oil change and she treated me with respect and literally rolled out the red carpet for me. Couldn't have asked... for a better service. I highly suggest going to see her!
I had a great experience at Terry Reid Hyundai my salesman Andre was great he was personable and really took time to understand my situation and help!... I would recommend to everyone
Great experience, wasn't planning on car shopping, but an expensive repair changed my plans. Stopped at two other dealerships before visiting Terry Reid... Hyundai and boy am I glad I did. I got a new Hyundai for a price less than another dealership tried to sell me a used Honda for. I am going to tell all my friends about Terry Reid Hyundai!
Had a great time on my visit to Terry Reid this past weekend. Very friendly and professional staff made this a easy choice for me and my family. This is... how car buying should be. Albert
I had an outstanding experience with Andre and Brad. I highly recommend this dealership, fair prices and no pressure sales.
First time I ever had a fun at a dealership! My sales person Andre was great and very help and well informed. The management staff was very attentive and... hands on. After a brief wait the fiancé manager came out and went over all the forms and made sure I had no more questions. This is how car buying should be, Terry Reid got it right.