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I just purchased a white 2011 Hyundai Sonata on December 5th of 2014. I absolutely love it! I purchased it from Gordon Chevrolet on Roosevelt Blvd her...e in Philadelphia. My sales rep, Renato Da Silva was extremely helpful and made sure I drove off the lot with what I wanted. I would most definitely recommend that location and that sales rep to anyone who is looking for a car.
Experience with the service dept could be improved.
After a lot of thought, I decided that my mother would have wanted me to share this experience. The following story is nothing short of the truth and ...this sort of business practice should NOT be tolerated. My mom was very sick with both MS and cancer for a long time. She was practically immobile and in constant pain. She decided that one thing that would make her feel a bit better would be a more comfortable car for her boyfriend, my stepdad Doug, to transport her in. I can provide more specific details of the account if anyone would like, but this is the long story short version. They decided to purchase a brand new Chevy Malibu. My mother never would ordinarily splurge for herself. She was extremely careful and conscientious in regards to her finances. I remember how excited she was about this beautiful cranberry colored car having "all the bells and whistles." With my uncle's assistance, they came to the decision to lease the car as opposed to buying it. Everything was set up. My uncle went out of town for business and my mom and Doug went to sign the papers. When they found out how much the monthly payment would be, mom was very apprehensive. The dealer told her if she put down a larger deposit, the monthly payment would be lower. So they put down an $8500 cash deposit, and traded in their other vehicle, adding $1500 to the pot...yes, you read that right. They put down a $10,000 deposit on a LEASE! My sick mother wasn't in the best mental state and Doug was 76 years old at the time...had my uncle been there, this never would have happened. Fast forward three weeks. My mom suddenly passed away. In the middle of planning her funeral, my uncle and I were told that because it was her name on the lease, the vehicle had to be returned immediately. We followed these instructions; I followed my uncle to the dealership driving my mom's dream car for the first and last time. We entered the dealership expecting to be offered a reasonable compromise. However, the response we received was anything but that. We were treated with no sensitivity and after countless phone calls and meetings, we were told there was NOTHING they could do. Their old car was sold and the brand new car was barely driven and I can imagine was resold as well. They (along with GM) kept everything. My stepfather didn't even have a car to drive so we had to purchase a used car for him. I understand that they have done nothing illegal. I also understand that once a car is driven off the lot, its value drops. We weren't expecting a full refund of the deposit. However, I think everyone would agree that the way the dealership handled our tragic situation was morally despicable. My mother would lose her mind if she knew $10,000 of her hard earned money, money she and Doug had been saving up for years, was gone in the wind. I still can't believe a business like this could continue to have loyal customers. I will not be bullied into silence, I am standing up for my mother and for what is right. I thought everyone should know the sort of company they are doing business with if they decide to purchase or lease a vehicle from Gordon Chevrolet (with GM Financial) on Roosevelt Blvd. in NE Philadelphia.
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